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Five Star Ford
North Richland Hills, TX
8,574 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,574 reviews
December 22, 2022
They did it again! Crystal Sanders and John sold me my first Ford back in 2015 and made it the smoothest, painless car buying experience ever. It was a no brainer for m Crystal Sanders and John sold me my first Ford back in 2015 and made it the smoothest, painless car buying experience ever. It was a no brainer for me when I was looking to replace my previous vehicle. Once again Crystal made it easy and fast. No unnecessary and long conversations about things I don't need, went straight to the point, let me know about available programs without being persistent and got it done. Cant recommend enough! More
by RC
Employees Worked With
Crystal Sanders
December 22, 2022
John Little provided me with Crystal Sanders contact information. I’m so grateful he did! information. I’m so grateful he did! More
by Shaun
December 22, 2022
Third new F250 I've purchased here. Crystal Sanders is always very helpful, friendly, knowledgeable and most importantly not pushy. Crystal Sanders is always very helpful, friendly, knowledgeable and most importantly not pushy. More
by Luis Munoz
December 22, 2022
Five Star Service NRH is really a Michelin Star shop! Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriousl Robert Morgan and his team cannot be outdone. Every service team member, from the greeter to cashier takes customer service and experience seriously. Special appreciation goes to Nick Hernandez who was eager to get my service project underway, advocated my interests with respect to technician recommendations, and made certain that all my needs were met! There is no better place to have a Ford serviced. More
by pfarr
December 21, 2022
Every one from the salesman, Rick to the tech helper with features, Brad and Dave in the finance and warranty department were very helpful and efficient. features, Brad and Dave in the finance and warranty department were very helpful and efficient. More
by kato023
Employees Worked With
December 17, 2022
Alfred was great to work with, made me a deal I couldn't pass up, financing went smooth, walk out with everything I wanted. pass up, financing went smooth, walk out with everything I wanted. More
by tlm541
Employees Worked With
December 14, 2022
A+ experience from sales representative Joad Mejia. A+ experience fromDavid Hill financial manager. A++++ Dealership. Highly recommended! Robert Johnson A+ experience fromDavid Hill financial manager. A++++ Dealership. Highly recommended! Robert Johnson More
by RobertJohnson5757
December 12, 2022
Great experience buying a used car at five star! Joad in sales did everything to make sure I was happy with the truck I purchased and went out of his way to take care of a minor issue that we found Joad in sales did everything to make sure I was happy with the truck I purchased and went out of his way to take care of a minor issue that we found with the truck, this is a first rate dealership and really the first time I’ve ever felt like a car buying experience was beyond fair on the consumer side. More
by Marcusar99
December 12, 2022
Super easy to work with. A pleasant, no pressure buying experience. Everyone we delt with from sales to service was first class. A pleasant, no pressure buying experience. Everyone we delt with from sales to service was first class. More
by joe-harris
