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Five Star Ford
North Richland Hills, TX
8,574 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,574 reviews
December 31, 2022
Crystal Sanders and John Little were super easy to work with. I’ve bought many vehicles over the years and this was my first great car buying experience. Crystal worked diligently with my credit union to with. I’ve bought many vehicles over the years and this was my first great car buying experience. Crystal worked diligently with my credit union to get the paperwork processed as quickly as possible and called me as soon as the vehicle arrived on their lot. She went so far as to change plans with family right before the holidays to make sure I had my vehicle for Christmas. More
by Stephanie
December 31, 2022
Love the staff, Crystal Sanders and John Little are awesome. This Is my second vehicle to purchase from them. The first was 7 years ago. They they were so great then I returned to buy this one now, awesome. This Is my second vehicle to purchase from them. The first was 7 years ago. They they were so great then I returned to buy this one now, and will continue to buy future vehicles from them. I refer my friends because I trust them to be kind and fair. More
by Pa0582
December 31, 2022
I thought Jode took care of my wife and I very professional and did a great job. Thank you Jode! Thanks 5star for hiring him! professional and did a great job. Thank you Jode! Thanks 5star for hiring him! More
by mrandmrsvogel
December 31, 2022
Excellent service and communication. The best Ford dealership we have been to. Alfred answered all our questions and stayed on top of getting us the truck we wanted. The best Ford dealership we have been to. Alfred answered all our questions and stayed on top of getting us the truck we wanted. More
by Tina.coleman84
December 30, 2022
Alfred is the best, this is my second vehicle purchase from him. Very nice guy and will stick with you throughout and answer any questions you may have. Definitely recommend Five Star Ford. from him. Very nice guy and will stick with you throughout and answer any questions you may have. Definitely recommend Five Star Ford. More
by Antonio Price
December 30, 2022
Nice to your face. I pointed out a better deal at a competitor dealership. They LIED about this truck having better options. Not only is it severely missing a laundry l I pointed out a better deal at a competitor dealership. They LIED about this truck having better options. Not only is it severely missing a laundry list of better options like the other truck had, but then the price was not negotiable. Oh, and the Navigation and XM radio were removed from ford. This was a terrible experience. This was the 4th and last vehicle we will buy from this dealership! I mistakenly allowed my loyalty to cloud my judgement on this vehicle purchase. Buyers remorse 100%!!!! More
by aaron.carey428
December 30, 2022
Diron was the absolute best to work with. Incredibly friendly, helpful and a breeze to work with. I would HIGHLY recommend Five Star Ford and Diron to anyone in the market for a new ride. A++ Incredibly friendly, helpful and a breeze to work with. I would HIGHLY recommend Five Star Ford and Diron to anyone in the market for a new ride. A++++ all the way from start to finish! More
by scottryon
December 27, 2022
Alfred and Brittany were amazing. No hassle, no drama, straight to the point with no weird dealer schemes. I'll definitely be coming back in the future. Thank you for making this proc No hassle, no drama, straight to the point with no weird dealer schemes. I'll definitely be coming back in the future. Thank you for making this process painless for me. More
by Usnem
December 23, 2022
Crystal is amazing… I work the midnight shift and she was able to work around my schedule and we were able to find me a new truck in just 3-4 weeks. She’s amazing! was able to work around my schedule and we were able to find me a new truck in just 3-4 weeks. She’s amazing! More
by Dub07chhs
Employees Worked With
Crystal Sanders
December 22, 2022
Crystal Sanders and John Little were AWESOME! !!! I was looking for an additional vehicle for my family and they were extremely helpful with finding me exactly what I needed.. A FIVE STAR EXPERIEN !!! I was looking for an additional vehicle for my family and they were extremely helpful with finding me exactly what I needed.. A FIVE STAR EXPERIENCE.... More
by walter
