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Five Star Ford
North Richland Hills, TX
8,475 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,475 reviews
September 15, 2024
Alfred El-Darazi, is the best! ! He was patient with me as I asked a lot of questions. He explained all the features the car had. Our daughter has been leasing cars through Alfred ! He was patient with me as I asked a lot of questions. He explained all the features the car had. Our daughter has been leasing cars through Alfred for nine years. When I was ready for a new car she said “ mom you’ve got to use Alfred he’s the best. She was right. My husband will be using Alfred as well in a few months. I will send friends & family to him every time! Buying a purchasing a new vehicle can be a scary & nerve wrecking but with Alfred you fill like you have a friend on your side. More
by tsa_mom3
Employees Worked With
September 14, 2024
Sales with William May was wonderful, he is great. Financing with Chris was a great experience as well. Good people at Five Star Ford. Highly recommend Financing with Chris was a great experience as well. Good people at Five Star Ford. Highly recommend More
by darrincurry61
September 11, 2024
Outstanding dealership. Great customer service and outgoing employers. Alfred with above and beyond and was very knowledge.made the experience enjoyable. Great customer service and outgoing employers. Alfred with above and beyond and was very knowledge.made the experience enjoyable. More
by jasoncantu
Employees Worked With
September 07, 2024
I have just bought my 5th ford from this dealerships. If you are looking for a Ford ,Five Star Ford is the dealership where you can find it. They aim to please. If you are looking for a Ford ,Five Star Ford is the dealership where you can find it. They aim to please. More
by Captainjack
September 07, 2024
This is the best Ford Dealership in the DFW area. I just bought my 5th vehicle from them. As usual, it was a wonderful experience. I just bought my 5th vehicle from them. As usual, it was a wonderful experience. More
by Captainjack
Employees Worked With
August 31, 2024
The car was junk. I found out that the salesman was actually instructed not to sell it. A week later, I found out that truth about the whole thing including the transm I found out that the salesman was actually instructed not to sell it. A week later, I found out that truth about the whole thing including the transmission failing. But hey, it was just lil ol 🟤 me. So it was fine, I guess. Needless to say... The vehicle was returned. More
by adkelly20
August 30, 2024
The dealership was clean and has a great selection of trucks. My sales associate Jose Carreon was fantastic and most knowledgeable about my truck. trucks. My sales associate Jose Carreon was fantastic and most knowledgeable about my truck. More
by Suesuemooneyham
August 30, 2024
William May was an outstanding sales representative! He walked us through everything and made sure we got exactly what we wanted in a vehicle! He walked us through everything and made sure we got exactly what we wanted in a vehicle! More
by Wkmcelroy628
August 29, 2024
Awesome salesman. He doesn’t push you to buy a vehicle and works with you every step of the way. Great service! He doesn’t push you to buy a vehicle and works with you every step of the way. Great service! More
by Britneyrider1
August 29, 2024
The moment you step in, they welcome you as if you're family. Over the years, we've purchased 11 vehicles from Alfred. It's undoubtedly the simplest transaction you'll ever experience! We're grateful for family. Over the years, we've purchased 11 vehicles from Alfred. It's undoubtedly the simplest transaction you'll ever experience! We're grateful for the straightforward and sincere car-buying process. More
by cjlee0727
