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Five Star Ford
North Richland Hills, TX
8,559 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,559 reviews
January 25, 2025
We had. Great experience and would recommend 5 star Ford to our friends! Great job! Great experience and would recommend 5 star Ford to our friends! Great job! More
by Vanessa Davidson
Employees Worked With
January 22, 2025
Alfred and Brieanna were both very helpful throughout the entire buying process and could have not made it easier. entire buying process and could have not made it easier. More
by Ortizal7000
January 22, 2025
My experience was very good. The time it took to complete the transaction was very reasonable. I would highly recommend Five Star Ford. The time it took to complete the transaction was very reasonable. I would highly recommend Five Star Ford. More
by Bobcuykendall
January 22, 2025
will tell you anything at time of sale and deny coverage after. 3000 miles on a new car already having defect issues not being covered. beware buying and taking car here for any warranty work after. 3000 miles on a new car already having defect issues not being covered. beware buying and taking car here for any warranty work More
by jgstng
Employees Worked With
whole dealership
January 21, 2025
Great experience with our salesman and the dealership as a whole. Technology training was Big Plus. Thank you! a whole. Technology training was Big Plus. Thank you! More
by adbentley08
January 21, 2025
Thank you so much for helping me with my bronco! I am super excited about it! I am super excited about it! More
by G
Employees Worked With
January 21, 2025
Thank you for all the help I greatly appreciate it! I am super excited about my car! I am super excited about my car! More
by G
Employees Worked With
January 15, 2025
Best experience I have had in buying a car. Lewis was my salesman and he took his time with me and no pressure at all. Lewis was my salesman and he took his time with me and no pressure at all. More
by fdejesu
Employees Worked With
January 14, 2025
Five Star Ford was a great dealership! They were helpful and courteous, and there was no pressure during the buying process. They were upfront about their pricing and gave me a great price They were helpful and courteous, and there was no pressure during the buying process. They were upfront about their pricing and gave me a great price on my trade! Alfred was great to work with and I would definitely go back to this dealership if I needed to buy another car! More
by Schaupp
January 13, 2025
The dealership is a very large one with lots of variety. Everyone there was very nice and welcoming compared to others i’ve been to. Alfred was absolutely amazing with the sales process. he wasn’t trying to Everyone there was very nice and welcoming compared to others i’ve been to. Alfred was absolutely amazing with the sales process. he wasn’t trying to cheat us out of anything and proceeded with the sale with integrity. was very transparent with pricing and didn’t add on any unnecessary fees. an absolutely amazing salesman, he even gave us free phone charges with in my opinion shows he really loves what he does. david in finance was a really great guy too. super funny and didn’t make the process stressful. More
by martinashton
