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Five Star Ford
North Richland Hills, TX
8,585 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,585 reviews
March 02, 2025
Alfred and the entire team at Five Star were amazing! They were all so friendly and helpful! They were all so friendly and helpful! More
by Monica.winters
March 01, 2025
The best dealership in DFW! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come! More
by Deborah S.
February 28, 2025
Fantastic people. From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at F From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at Five Star Ford were awesome. Each encounter reinforced how good they are at this process. I found them all to be courteous, professional, and accommodating. That's not to say that they gave me everything I wanted but it was one of my top car buying experiences. More
by steve_smith1999
Employees Worked With
Other Employees :
Kobe Spicer
February 28, 2025
Lewis was great from beginning to the end! Made the process as easy and pleasant as possible. Made the process as easy and pleasant as possible. More
by nathan1710
February 28, 2025
Darrin was awesome. No xx games, hit the target #'s I asked for, kept his word, and stuck to the plan. Will definitely be contacting him directly moving forward since th No xx games, hit the target #'s I asked for, kept his word, and stuck to the plan. Will definitely be contacting him directly moving forward since this was the most positive vehicle purchasing experience I have had. Truthfully a pleasure, whereas previous ones, were not! More
by Crcobar
Employees Worked With
February 24, 2025
Brianna was excellent. I bought and sold mini Ford trucks throughout my life. I'm 53 and she was on the spot very informative and straight to the point got me there in and I bought and sold mini Ford trucks throughout my life. I'm 53 and she was on the spot very informative and straight to the point got me there in and out couldn't be happier! More
by stevelowe686
February 24, 2025
Great people to work with. Alfred was an amazing help, and treated my family and I like we were VIP. I appreciate the environment and energy he puts forth with his customers. M Alfred was an amazing help, and treated my family and I like we were VIP. I appreciate the environment and energy he puts forth with his customers. Makes the car buying experience a 10/10. More
by jtalley025
February 22, 2025
Very friendly quick and knowledgeable. Worked with my budget to find me exactly what I wanted Worked with my budget to find me exactly what I wanted More
by Jamesleverette14
February 19, 2025
Had a great transaction with Lewis. Answered all our questions. He didn’t try to push a more expensive vehicle on us. This vehicle actually had a minor issue and he made sure it was tak Answered all our questions. He didn’t try to push a more expensive vehicle on us. This vehicle actually had a minor issue and he made sure it was taken care of with the service department. More
by Jordan B
February 17, 2025
Alfred was a great salesperson. He listened to my needs and had me on my way in my new vehicle within 2 hours. He listened to my needs and had me on my way in my new vehicle within 2 hours. More
by Whackward
