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Five Star Ford
North Richland Hills, TX
8,574 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,574 reviews
March 02, 2023
Alfred was great, made it a very easy experience. One of the few dealerships that actually sell at MSRP. One of the few dealerships that actually sell at MSRP. More
by firefighter-rt
March 01, 2023
Alfred was great and Mark in Finance was great. We drove several cars and bought the one I loved. A lovely facility with great people to help you. Yeah Alfred and Mark!! 👏👍 We drove several cars and bought the one I loved. A lovely facility with great people to help you. Yeah Alfred and Mark!! 👏👍 More
by ouidam1929
March 01, 2023
It is a lovely facility with great people to help you find that perfect. Excellent selection of vehicles. find that perfect. Excellent selection of vehicles. More
by ouidam1929
March 01, 2023
We have bought several cars from Alfred! He is so nice and professional! He is always willing to help and go the extra mile for his customers! Thank you 5 star ford He is so nice and professional! He is always willing to help and go the extra mile for his customers! Thank you 5 star ford More
by Diana.maston
Employees Worked With
February 28, 2023
Always great working with Joan. Very knowledgeable and helps out finding the best vehicle for our needs at the best deal. Definitely recommend him to anyone looking for a new vehicl Very knowledgeable and helps out finding the best vehicle for our needs at the best deal. Definitely recommend him to anyone looking for a new vehicle. More
by Freddysgarage88
Employees Worked With
February 27, 2023
Five Star Ford in North Richland Hills is the only dealership that I deal with has been that way for 15+ years! Customer service is over the top! And they take care of every little detail, all the tim dealership that I deal with has been that way for 15+ years! Customer service is over the top! And they take care of every little detail, all the time every time! More
by Donna Wade
February 26, 2023
Class act from start to finish! Everyone we worked with at the dealership was professional and friendly, giving equal respect to my husband and me. Dylan Maples was a joy to work wi Everyone we worked with at the dealership was professional and friendly, giving equal respect to my husband and me. Dylan Maples was a joy to work with as well, I’d recommend him to anyone. More
by KK
February 26, 2023
A pleasant experience buying a truck from this dealership. Highly recommended!!! I ordered the truck from Ford website. The Sale man (Alfred) and the manager helped to get all the discount, rebate dealership. Highly recommended!!! I ordered the truck from Ford website. The Sale man (Alfred) and the manager helped to get all the discount, rebate, And complete the buying process very fast. No up-charged or pressure for additional coverage. More
by Thuyha
Employees Worked With
February 25, 2023
Thank you 5Star Ford and my salesman for helping me getting a car. Experience with my salesman is a 10/10, very professional and knows how to take care of his customers. Joad worked for weeks to find m getting a car. Experience with my salesman is a 10/10, very professional and knows how to take care of his customers. Joad worked for weeks to find me a car perfect for me and I thank him so much! More
by Glerys F
February 24, 2023
Awesome experience all around. They worked hard to get me in a car I loved on terms I could afford. Best dealership experience I’ve ever had. They worked hard to get me in a car I loved on terms I could afford. Best dealership experience I’ve ever had. More
by Josh Maxwel
Employees Worked With
