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Five Star Ford
North Richland Hills, TX
8,475 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,475 reviews
September 25, 2024
William and Brieanna were extremely helpful, treated us respectfully, and made this one of the most seamless transactions we have had. William made sure we were given all options. We came in to test dri respectfully, and made this one of the most seamless transactions we have had. William made sure we were given all options. We came in to test drive and look at a used Explorer. While we weren’t looking for new, he made sure we understood all facets of the deals and we left with a new vehicle! More
by AHart
September 25, 2024
Customer service was good but the truck went in with working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can brin working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can bring it back and if it is linked to our replacement of the throttle body, we’ll fix it. More
by Memyselfandi
Employees Worked With
September 24, 2024
Great experience in the buying process. Alfred and the team was wonderful to work with. I recommend working with Alfred on your next purchase. Alfred and the team was wonderful to work with. I recommend working with Alfred on your next purchase. More
by Bobbyjdenton
Employees Worked With
September 24, 2024
Alfred was amazing from start to finish. Everything was so simple and smooth and I’m very happy with my purchase, thanks to everyone involved at 5starford! ⭐️⭐️⭐️⭐️⭐️ Everything was so simple and smooth and I’m very happy with my purchase, thanks to everyone involved at 5starford! ⭐️⭐️⭐️⭐️⭐️ More
by Maliskakaylee
September 21, 2024
This is our third purchase from Five Star and second using William May. Everyone worked as a team and William was able to obtain the exact vehile I wanted. Enjoyed working with everyone! using William May. Everyone worked as a team and William was able to obtain the exact vehile I wanted. Enjoyed working with everyone! More
by debbie.sinclair
September 21, 2024
Tut is a great man to work with. He is very friendly and very informative. He is professional and is a massive asset to any organization he belongs to. He is very friendly and very informative. He is professional and is a massive asset to any organization he belongs to. More
by kwankim08
September 19, 2024
Second Vehicle Purchased from this Dealership and Salesman. Both vehicles were ordered, pricing was fair, easy process, knowledgeable personnel and no surprises. I will buy my next vehicle from thi Salesman. Both vehicles were ordered, pricing was fair, easy process, knowledgeable personnel and no surprises. I will buy my next vehicle from this dealership. More
by my55chevyht
September 17, 2024
The quickest easiest smoothest transition of walking the lot, to office, to finance. Bought car. lot, to office, to finance. Bought car. More
by Sam
September 16, 2024
Salesman very unhelpful & un knowledgeable of the car they are selling, called needing help when my Bronco Sport left us in a very unsafe situation(that is another story) called the dealer ship I get my they are selling, called needing help when my Bronco Sport left us in a very unsafe situation(that is another story) called the dealer ship I get my car serviced at hoping they could tell us a way to put it in neutral and save us from being hit, service was closed so they sent me to sales and the guy said call a tow truck(really no kidding) we had no power which meant no hazard lights, we were hoping he could tell us if there was an emergency neutral he said he had no clue. Well there is the tow truck driver showed us, how can you sale these vehicles and know safety features to help keep us safe!!! Tried to call and talk to a manager about this but again g safety is not really their concern. More
by danniewaltz
Employees Worked With
N/A
September 15, 2024
Dealership was clean, inviting, and well air conditioned (it was hot today!). Our sales rep Jose was fantastic! He was patient, knowledgeable, positive, and overall wonderful to work with! (it was hot today!). Our sales rep Jose was fantastic! He was patient, knowledgeable, positive, and overall wonderful to work with! More
by HalCar
