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Five Star Ford
North Richland Hills, TX
8,580 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,580 reviews
July 14, 2023
Alfred was very easy to work with and very helpful. Would highly recommend. Had no problem finding the vehicle that I was looking for. Thanks Would highly recommend. Had no problem finding the vehicle that I was looking for. Thanks More
by Ajlpo
Employees Worked With
July 13, 2023
William May was very straight forward and a total pleasure to work with. He took his time, found the vehicle we needed and walked us through to drive off. pleasure to work with. He took his time, found the vehicle we needed and walked us through to drive off. More
by awolfeiv
July 12, 2023
Darren great guy no pressure great guy every car dealer needs a salesman like this needs a salesman like this More
by billbasham69
Employees Worked With
July 11, 2023
I have bought many new vehicles from Five Star Ford over the last 9 years and I have always got five star treatment, both during and also after the sale when I need service. My salesman Rick xxxx is expedie the last 9 years and I have always got five star treatment, both during and also after the sale when I need service. My salesman Rick xxxx is expedient, cordial and always does what he says he will do. All staff at Five Star are great to deal with and always put the customer first! I drive all the way from Tyler, Texas to deal with this dealership. Mickey R. More
by Mickey Redwine
July 10, 2023
Best Ford dealership ever. Great service. Very friendly staff. Very clean. I would recommend to all my friends Great service. Very friendly staff. Very clean. I would recommend to all my friends More
by Joan Jennelle
July 09, 2023
Alfred was incredible to work with. He listened to all the things I was looking for in a car, the price and the monthly payments I was hoping for and pulled 4 cars that he has ready for He listened to all the things I was looking for in a car, the price and the monthly payments I was hoping for and pulled 4 cars that he has ready for me to test drive when I got to the dealership! Everyone on the team was so friendly and willing to answer any and all questions I had. Highly recommend five star ford in Richardson and Alfred! More
by Kerirogers2995
July 09, 2023
Always a great experience here. Alfred El-Darazi is my go-to guy and always makes the deals good, fast and simple. I am a repeat customer and I appreciate getting the VIP treatment Alfred El-Darazi is my go-to guy and always makes the deals good, fast and simple. I am a repeat customer and I appreciate getting the VIP treatment whenever I come in for anything. I will continue to come here to buy my Ford vehicles from Alfred and recommend them to everyone. More
by hubskadub
July 07, 2023
Amazing experience with the team of Crystal Sanders & John Little. I went into see what they had to offer and less than 1 hour and 45min later I was out the door with a beautiful car that met all my want John Little. I went into see what they had to offer and less than 1 hour and 45min later I was out the door with a beautiful car that met all my wants and needs. The dealership did an inspection and elected to put new tires on from their inspection (they're $$) not cheap. They have been very good about follow-up and making sure I am happy with my new car. Thanks John & Crystal More
by DrJanetteM
July 07, 2023
Salesperson was outstanding and did an excellent job helping me with my purchase. Finance department was also great. helping me with my purchase. Finance department was also great. More
by rshell
