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Five Star Ford
North Richland Hills, TX
8,466 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,466 reviews
April 12, 2023
Great experience! Joad was fantastic to work with. Worked hard to get me where I need to be. Drove away happy. Joad was fantastic to work with. Worked hard to get me where I need to be. Drove away happy. More
by Roberson.e93
April 11, 2023
Best dealer ship, they work with you with any tipe of credit, ill recommend this place 100% credit, ill recommend this place 100% More
by Ferzcarbajal
Employees Worked With
April 11, 2023
Great experience as usual. I this is the 3rd vehicle I have purchased from them....maybe 4th. Alfred is fantastic!! Thanks. I this is the 3rd vehicle I have purchased from them....maybe 4th. Alfred is fantastic!! Thanks. More
by Steve G
Employees Worked With
April 09, 2023
We were treated fairly and with respect. Everything that was promised was delivered. I would recommend John to our friends. Everything that was promised was delivered. I would recommend John to our friends. More
by msjschiJerry
Employees Worked With
April 06, 2023
Great experience. Went there as a carper customer so made appointment, met with the rep/salesman Rick Dike. Had the perfect truck waiting for me based on a previous Went there as a carper customer so made appointment, met with the rep/salesman Rick Dike. Had the perfect truck waiting for me based on a previous phone conversation, very fair trade in for my existing vehicle. Everyone involved in the transaction, Mark and Dan, were great, very professional, and made me feel very comfortable and good about my purchase. I drove about an hour 45 to get to dealership, well worth the drive Would certainly recommend them in the future More
by Jim W
April 04, 2023
Sam and David were very helpful and knowledgable. Made us feel at ease. Started with Sam online a week prior, was in the area the following weekend. Test drove and got the details worked. David was u Made us feel at ease. Started with Sam online a week prior, was in the area the following weekend. Test drove and got the details worked. David was upfront and explained all our options without feeling pressured into something we weren’t comfortable with. Even got the truck delivered to my house in Odessa! Thank you all again. More
by Dime
April 02, 2023
I saw a truck online and contacted the dealership which assigned Alfred to me. I spoke to Alfred informed him I’d be in at Saturday morning. He had the truck ready for to test drive. No waiting. I was out assigned Alfred to me. I spoke to Alfred informed him I’d be in at Saturday morning. He had the truck ready for to test drive. No waiting. I was out the door in less than 2 hours with the truck. Alfred and Mr. Ake were awesome!! Thank you guys!! More
by ramirez_rolando1972
April 01, 2023
Crystal Sanders and John little are amazing! They performed a miracle for me and I’ll be telling everyone i know, to go see them!! They performed a miracle for me and I’ll be telling everyone i know, to go see them!! More
by Jcp76117
March 31, 2023
Great service from start to finish. Alfred and the team did their kids with excellence. Alfred and the team did their kids with excellence. More
by Jerry D Locke
March 29, 2023
Joad sold me my very first brand new truck 2022 Ford F150 that dude right there is the best car salesman I ever had on buying truck I will be telling all my friends go see him that dude right there is the best car salesman I ever had on buying truck I will be telling all my friends go see him More
by elliottjames1978
