Five Star Ford

Pleasant, Expedient Car Buying Experience This dealer had the best internet pricing we had seen in all our research. We found the Escape we wanted at an excellent price. Because we lived seve This dealer had the best internet pricing we had seen in all our research. We found the Escape we wanted at an excellent price. Because we lived several hours away from the dealer, we wanted all the purchase details to be squared away before we got there. Josh Ingram was extremely helpful and pleasant to deal with. We worked everything out over the phone, and he had it all ready when we walked in, so we were in and out in about an hour. No games, just good prices and friendly service at Five Star! More

Great experience Aaron was extremely helpful and easy to work with. If you are looking for a new or used pick up Aaron is the man to go to! Aaron was extremely helpful and easy to work with. If you are looking for a new or used pick up Aaron is the man to go to! More

Quick, easy, and painless. Juan and Anthony made sure that this was a great experience and that I was very well taken care of. I would recommend them to anyone looking to buy a Juan and Anthony made sure that this was a great experience and that I was very well taken care of. I would recommend them to anyone looking to buy a new/used vehicle. More

Excellent Experience - Not What Was Expected This was my first time buying a car, and was not looking forward to having to deal with pushy sales people, or the "hassle". I went with Five Star For This was my first time buying a car, and was not looking forward to having to deal with pushy sales people, or the "hassle". I went with Five Star Ford because my brother bought his truck there several years ago, and had a great experience, and they had the car I was looking for. At Five Star Ford, the sales man was not pushy, but very helpful and patient, even with miscommunication on my part. All the hassle I was worried about was non-existent. Rick was great to work with, and went above and beyond what I was expecting a sales person to do. I was even surprised to find out that someone would be going over my new car with me, and showing me all the features. That alone, was very helpful, and saved me a ton of time trying to figure out things on my own. Jimmie was great, very knowledgeable, and helpful when it came to navigating Ford's Sync system. I definitely did not expect to have the car buying experience I had, but am very grateful for it. I'm very pleased with my car, and when I need a new one, I will definitely be back! More

Great friendly experience! Great friendly experience from all aspects. I was amazed that the dealership was open as late as it was since I work all day and couldn't make it unti Great friendly experience from all aspects. I was amazed that the dealership was open as late as it was since I work all day and couldn't make it until late in the evening. My family and I had a great experience while shopping for our new vehicle and I plan on returning to this dealership in the future for our next car again. Would highly recommend this dealership to anybody looking for a great experience with experts who truly care about you. More

Very efficient Juan Hernandez was very helpful, not pushy like other sales people. The Anthony snyder was excellent,very efficient and prompt! I was done within 2 ho Juan Hernandez was very helpful, not pushy like other sales people. The Anthony snyder was excellent,very efficient and prompt! I was done within 2 hours of making a decision. Excellent team would definitely recommend. More

Great experience!! Went in to look for a new car and was met by John. Very impressive salesman, wasn't pushy, honest, everything that doesn't fit the mold for a car sale Went in to look for a new car and was met by John. Very impressive salesman, wasn't pushy, honest, everything that doesn't fit the mold for a car salesman. Very appreciative to him and the work he did to get this deal done. Will definitely tell people to go see him when looking for a car. More

Alfred was awesome. I've bought vehicles from this location since 2000. This was by far the best experience I had. Alfred my sales rep was pleasant to work with and I did I've bought vehicles from this location since 2000. This was by far the best experience I had. Alfred my sales rep was pleasant to work with and I didn't have to hear a lot of bs. Kudos to Alfred. More

Never know what to expect We took our sons vehicle for an oil change and warranty work, since his job prevents him from doing son. We had taken it to the Granbury Ford and had We took our sons vehicle for an oil change and warranty work, since his job prevents him from doing son. We had taken it to the Granbury Ford and had such a horrible experience, I decided my next vehicle would be a CHEVY- YES that bad!! So, the hubby wouldn't let me take it alone, just in case it was that bad at Five Star Ford, NRH. We were amazed at the concern,effort and respect we were shown by Mr. Steven Carter. From the time we arrived, thru the many calls to report progress to the checkout, it was a very enjoyable visit. Steven is a genuine customer service person- quite refreshing this day and time!! Thank You, Steven, we will return!! More

Excellent Customer Experience!!! I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Frida I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Friday afternoon. My truck air conditioning had stopped working about 30 minutes prior to my arrival at Five Star Ford in North Richland Hills. The urgency for a repair was due to my travel plans to Austin TX the next morning to attend my nephew's wedding. We did not want to make that trip with no A/C. I went inside the service department immediately upon arrival and was greeted by Landon Owens. I explained my situation to Landon and he immediately headed out to the service bay area to see if anyone was still around that late in the day that could possibly investigate the problem with the A/C. He returned shortly and said that "Mario" was still in the shop and would be able to take a look. A short time later, my truck was ready to go and the problem was resolved! I really appreciate the customer service I received from Landon that day, as well as Mario's efforts. I have done business with Five Star Ford NRH in the past and have always had a great experience no matter the reason I was at the dealership. Great work and a great customer experience! My wife and I are grateful for making the wedding trip in comfort with A/C! Excellent work guys! More