Five Star Ford

I have purchased a few vehicles from five star Ford because they offer great service. Another reason I come back it’s because the salesman Alfred is very good to work with. because they offer great service. Another reason I come back it’s because the salesman Alfred is very good to work with. More

Alfred was great! Very friendly and courteous. It was pleasure working with him and will send references. Very friendly and courteous. It was pleasure working with him and will send references. More

Patient,professional and got me a deal for my daughters first truck. Took care of any issues in a timely manner. He should be the general manager! first truck. Took care of any issues in a timely manner. He should be the general manager! More

Good morning, Yesterday my wife and I came to 5 Star to buy a vehicle as her lease is expiring. The experience was pleasant until the very end. Sales worked with us to get a monthly payment on a new leas buy a vehicle as her lease is expiring. The experience was pleasant until the very end. Sales worked with us to get a monthly payment on a new lease as low as possible. (I’m attaching a picture of the offer sheet we signed) John told us 466/month. However, on the offer sheet (in writing) he wrote down 366/month. Obviously we signed it quickly. Wasn’t our fault. We were excited about the deal. Fast forward to financing and my wife gets told 466/month. That is what we signed after all. They laughed at her. Pen in hand they laughed and said we can’t do that, “I wrote 366 but said 466” my wife horribly embarrassed made me stop pressing the issue and out of embarrassment signed. “Sorry to get your hopes up, glad I caught my mistake” was the closest thing to an apology we got. She paid the part of the down payment and the remainder owed was written down on the paperwork, they made sure that number was right. Driving home, my wife was in tears feeling taken advantage of and hating herself. If we had made a “mistake” i don’t think we would have been able to laugh it off. I am still furious about the way it was handled. My wife was embarrassed to the point she just wanted to sign and get out. That is how the experience made her feel. If I could have convinced her to leave then and there I would have but I didn’t want to embarrass her more. She is picking up the car on Monday. PERSONALLY, I WILL NEVER RETURN TO THE DEALERSHIP. A great experience was ruined when the finance guy and sales guy laughed in my wife’s face about their mistake. As I write I am still sick to my stomach about the way she was treated. She felt “strong-armed” because she was a woman. The number I signed at was in writing and it was laughed at. Again, I’m attaching the picture we took of the offer sheet. I have little more to say now without getting more irate. Once it is written in ink and signed it’s binding in my opinion. I understand people make mistakes, but laughing them off is wrong. I feel our mistake was trusting the dealership that was recommended to us. More

Alfred was excellent. Will definitely buy from Alfred again. He was very thorough and made sure everything was done right! Will definitely buy from Alfred again. He was very thorough and made sure everything was done right! More

Professional and friendly staff from sales to finance. I have a great experience every visit. I have a great experience every visit. More

Alfred was an amazing salesman! There was never any pressure. He responded to any questions I had within minutes! I couldn't have asked for a better salesman or experience buying m There was never any pressure. He responded to any questions I had within minutes! I couldn't have asked for a better salesman or experience buying my new car! More

Our sales guy was really nice. John Hilsinger, Explanation on everything was understandable and pointed out all details on the car, John Hilsinger, Explanation on everything was understandable and pointed out all details on the car, More

Pleasant experience, went out of the way for delivery. Thank you for the awesome vehicle Thank you for the awesome vehicle More

We made an hour & half drive to this dealership. So glad we did ! Rick Dike made our car buying experience a pleasure ! David in Finance & Lee showed us all the technical with our new Ford. All So glad we did ! Rick Dike made our car buying experience a pleasure ! David in Finance & Lee showed us all the technical with our new Ford. All in all everyone made it simple and fun. We have never owned a Ford but now are trying to get our 3 adult children to trade in & get fords ! Definitely worth the drive !!!!! More