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Five Star Ford
North Richland Hills, TX
8,443 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,443 reviews
May 15, 2023
John and Crystal were great in helping us with the purchase of our Maverick. Since you have to order them and the order banks are for a very short time, this could have been a disaster for us. We we purchase of our Maverick. Since you have to order them and the order banks are for a very short time, this could have been a disaster for us. We were on vacation in the UK when I got the call that the order banks were closing that day at 5pm. My wife and I rushed to Cardiff, Wales and had to get on Ford.com to build my truck, email it to John, got the invoice sent back to us to sign and sent back to John. It was crazy, but he made it super easy for us. When my truck came in, the purchase process was easy and seamless. I highly recommend John and Crystal to help you find exactly what you need. More
by innatedoc01
May 14, 2023
John Hilsinger is the best salesman to work with. Just completed my 3rd purchase with him and will be back again. Just completed my 3rd purchase with him and will be back again. More
by kirk-m
Employees Worked With
May 13, 2023
We always go to five star ford in North Richland Hills to buy our vehicles. They are friendly and very helpful to get us what we are looking for. Alfred always makes sure we have a very smooth and easy buyin buy our vehicles. They are friendly and very helpful to get us what we are looking for. Alfred always makes sure we have a very smooth and easy buying experience. More
by fusion
May 13, 2023
John Hilsinger is the best salesman to work with. Just completed my 4th purchase with him and will be back again. He and his team make the car buying experience actually enjoyable and happy to sign. Just completed my 4th purchase with him and will be back again. He and his team make the car buying experience actually enjoyable and happy to sign. More
by Bill
May 13, 2023
Tut Edwards is exceptional at his job. He walked us through each step of the financial process. He carefully explains all steps and helps you to make an informed decision. The financial He walked us through each step of the financial process. He carefully explains all steps and helps you to make an informed decision. The financial process was relatively painless thanks to him. More
by Cpink
May 13, 2023
Sam Limo is an excellent salesman. He worked with us, knew exactly what we wanted and delivered it. We are very pleased with him. He worked with us, knew exactly what we wanted and delivered it. We are very pleased with him. More
by Cpink
May 12, 2023
Crystal made this car buying experience the easy and simple, I have never been in and out of a dealership in that amount of time! I will never use another dealership again! simple, I have never been in and out of a dealership in that amount of time! I will never use another dealership again! More
by preston
May 12, 2023
I truly appreciate. They treated me very well and understood what I wanted, took care of my vehicle. They treated me very well and understood what I wanted, took care of my vehicle. More
by a.rod1363
Employees Worked With
