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Five Star Ford
North Richland Hills, TX
8,580 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,581 reviews
December 10, 2023
Excellent customer service, very satisfied with my purchase of my new explorer 2023. Thank you purchase of my new explorer 2023. Thank you More
by cristina.10.maysonet
December 10, 2023
Good customer service Joad Mejía was excellent Definitely I will recommend this place Love my new car Definitely I will recommend this place Love my new car More
by Vasquez_jeymi
Employees Worked With
December 08, 2023
Crystal Sanders and John Little did an amazing job helping me find a vehicle that I’m not only wanted that I needed. All the while being extremely patient, I admit I am not the quick and easy customer helping me find a vehicle that I’m not only wanted that I needed. All the while being extremely patient, I admit I am not the quick and easy customer. I have a lot of questions, and if they did not know them, they found the answer no guessing. I appreciate their professionalism, kindness, and readiness to help me all ways possible. More
by johnwiggins1331
December 03, 2023
I always have a great experience when making a new truck purchase - especially when Alfred is my salesman! purchase - especially when Alfred is my salesman! More
by sybarra1961
Employees Worked With
December 02, 2023
Alfred el-Dara thank you for treating me like family 5 vehicle go check him out he’s the best and see what he can put you in. You’ll love it.thank you vehicle go check him out he’s the best and see what he can put you in. You’ll love it.thank you More
by Rondalynnrichesin
Employees Worked With
Other Employees :
They have some quickly and good to help show things in the car. Maybe you don’t know where it’s at yet
December 01, 2023
John and Crystal where very helpful and not pushy when seeking a vehicle. Highly recommend them if you are looking for a vehicle. They also helped me in 2014. Always come back to the best. I am retired so seeking a vehicle. Highly recommend them if you are looking for a vehicle. They also helped me in 2014. Always come back to the best. I am retired so they worked with me on price and got exactly what I wanted. More
by donna.saunders12
November 29, 2023
When we were looking for a good deal we found a góod usted vehicle for the price range we were looking for,the custumer was excelent. usted vehicle for the price range we were looking for,the custumer was excelent. More
by quiquedoerkz
November 26, 2023
5Star Ford best car buying experience in my 50 years of buying vehicles. Thanks Alfred. buying vehicles. Thanks Alfred. More
by marktx1953
Employees Worked With
November 25, 2023
This is the second car I have purchased from Alfred. Both times, I have found him to be very professional and kind. He listened to what our needs were and showed us vehicles that fit those needs. I woul Both times, I have found him to be very professional and kind. He listened to what our needs were and showed us vehicles that fit those needs. I would not hesitate to use him again in the future. Highly recommend Alfred and Five Star Ford. More
by Kent
November 22, 2023
Our sales representative, William May gave us the best experience we have had with sales reps. He is very knowledgeable, open to communication via email, text, and phone call. If you are looking for someo experience we have had with sales reps. He is very knowledgeable, open to communication via email, text, and phone call. If you are looking for someone who will walk you step by step through your purchase he is definitely the go to person! More
by Ana
Employees Worked With
