Five Star Ford

Excellent! I always hear horror stories about buying a vehicle from dealerships. As a first time buyer I will say that was far from it. Bob was very helpful and I always hear horror stories about buying a vehicle from dealerships. As a first time buyer I will say that was far from it. Bob was very helpful and informative on the buying process. David was also great! He was very helpful ad knowledgeable in the financial side of things. Both are awesome and did an excellent job. I couldn't be more happy with my experience! More

Awesome Service We had a sales person come right to us when we arrived. We told him all we had to work with and he tried his best to get us what we needed. I was very We had a sales person come right to us when we arrived. We told him all we had to work with and he tried his best to get us what we needed. I was very impressed. More

Excellent, quick purchase. I wanted a new Ford F150 and identified the features I wanted. I emailed several dealerships for pricing and availability. Travis Ferguson emailed me I wanted a new Ford F150 and identified the features I wanted. I emailed several dealerships for pricing and availability. Travis Ferguson emailed me back from Five Star Ford. They were competitive on price and the closest dealer to me. I arranged to test drive the two trucks I considered and made a decision on the spot. Purchased and out the door in about two hours. More

Quick and Easy John was able to get us prices quickly on the car we wanted. Explained the features, got us in and out. Painless. Will buy from again. John was able to get us prices quickly on the car we wanted. Explained the features, got us in and out. Painless. Will buy from again. More

Quick, Painless, Enjoyable Experience Chad Ritter and Patrick McLemore helped us not only get the most money for our trade in but also answered all of our questions with straightforward, h Chad Ritter and Patrick McLemore helped us not only get the most money for our trade in but also answered all of our questions with straightforward, honest answers. They treated us as honored guests without pressure to purchase. I also loved how quick the whole process went. David Welch in Finance was also very personable and informative. We were in and out within an hour and a half including an extensive test drive while they evaluated our trade in. More

Wonderful Service Carlos Hernandez was wonderful in helping me search inventory at other dealerships to find the exact car with the exact options I wanted. He was upfro Carlos Hernandez was wonderful in helping me search inventory at other dealerships to find the exact car with the exact options I wanted. He was upfront about everything and even told me which cars not to choose because of time on the lot and other factors. The honesty in the car buying experience was very refreshing. More

Great truck buying experience Alfred is amazing! I will travel from Frisco to purchase trucks at 5 Star in NRH from now on. Overall great experience and they want to sell trucks! Alfred is amazing! I will travel from Frisco to purchase trucks at 5 Star in NRH from now on. Overall great experience and they want to sell trucks! More

A Dealership that watches out for our best interests! I do not write many reviews and most of the time reviews are written when there's a grievance, however this review is the furthest thing away from tha I do not write many reviews and most of the time reviews are written when there's a grievance, however this review is the furthest thing away from that. I only have the utmost respect for this dealership, its leaders, and staff. I know it's a business and I know it's a for profit business, but honestly the atmosphere and the way they treat customers while it's professional it's very comfortable. There's no judgement, they don't look at you (or your credit history) like you're "less than". I appreciate the above and beyond efforts of our sales rep and the finance rep. So great! I have never had such a pleasurable experience like I've had at 5 Star Ford! 2 time buyer, the 2nd time my family was with me and they never complained, there was no long wait, every step was thorough and efficient. Who ever thought buy a car could be fun! I guess Sam Pack did :) Thank you 5 Star!!! More

Most Positive Car Buying Experience Ever! My husband and I were looking for a new car. I began searching the internet to see what kind of deal I could find. I can't remember the exact order of My husband and I were looking for a new car. I began searching the internet to see what kind of deal I could find. I can't remember the exact order of the internet search, but I received a call from Robert Abrams from 5 Star Ford in North Richland Hills. After asking exactly what kind of car I was looking for and which features interested me the most, Robert told me he would find some cars for me to look at. I made an appointment to visit with Robert on that Thursday evening. When we met Robert to see the cars he had selected, we were delighted that he was right on target. After visiting another dealership, I decided the whole car buying experience was too much trouble and that I would keep the car I had. I let Robert know my decision and he asked that I give him a chance to show me just how easy buying a car could be. It was Saturday morning when he started working on my deal. We went back and forth a few times via text and email messages. By Saturday afternoon, I had bought a car while I sat in my favorite chair in my den! I took delivery of my new Ford Fusion Monday evening after work! Robert truly made this car buy experience the most positive, easiest purchase I've ever made! Robert did all the work necessary for me to enjoy getting my new car! More

Quick and easy Mario was very knowledgeable and walked me through every step to fiance and purchase my first car through a dealership. I had found a car online and w Mario was very knowledgeable and walked me through every step to fiance and purchase my first car through a dealership. I had found a car online and within minutes I was test driving in and then signing paperwork to get it financed that after noon. More