Five Star Ford

New car lease. Alfred was very helpful to make sure we found what we wanted and understood all the amenities that came with the vehicle. This was the fourth vehicle Alfred was very helpful to make sure we found what we wanted and understood all the amenities that came with the vehicle. This was the fourth vehicle we purchased from Alfred at Five Star Ford. Thanks Alfred. More

Extremely Professional and Customer Focus I bought a pre-owned 2013 Ford 150 Lariat. Contacting Alfred El-Darzi was extremely easy (especially since he knew who I was – a past customer). Alfre I bought a pre-owned 2013 Ford 150 Lariat. Contacting Alfred El-Darzi was extremely easy (especially since he knew who I was – a past customer). Alfred contacted me the same day that I was made aware of the pre-owned vehicle at the car lot by USAA., which I thought showed tremendous customer service. He had everything already set up for a smooth transaction for both my daughter and I. Alfred turned what could've been a nightmare into a very good experience. My daughter was extremely impressed with the customer service and Alfred’s professional. Alfred is worthy of any of my business and if I need anything in the future I would make the effort to deal with him again! Thanks for everything you helped with during this transaction Alfred. Awesome Job !!! More

Great customer service. Was referred to Five Star Ford by a friend. Excellent buying experience. Marisa Thompson made the process real easy. The "Tut Man" experience was awe Was referred to Five Star Ford by a friend. Excellent buying experience. Marisa Thompson made the process real easy. The "Tut Man" experience was awesome. Jimmie Matthews knows the SYNC system like the palm of his hand. In other words, I definitely will purchase here in the future. More

What a vehicle buying experience I should be. Due to no fault of my own my vehicle was involved in an accident. My vehicle was repaired at Five Star Ford Collision center. The collision service Due to no fault of my own my vehicle was involved in an accident. My vehicle was repaired at Five Star Ford Collision center. The collision service manager Duck Brewer introduced me to the general manager of Five Star Ford. I was introduced to Joshua Fichter. Joshua also introduced me to David Deger the Internet sales manager. I let both of them know that I was interested in a possible trade in and purchase of a new vehicle. I let them know that I was not ready to spend a lot of time back and forth on the possible trade and purchase of a new vehicle. Something occurred that I have not seen in my 40+ years of buying vehicles. In less than 90 minutes there was an offer for my vehicle for trade-in and amount to be financed for the new vehicle. There was no pressure from either person to get me to buy the vehicle. I told them I would need time to talk to my wife about a possible purchase. I let them know if I took the deal that I would be taking care of the financing myself. They said that would not be a problem. I spoke with my wife and we both agreed on the purchase. We contacted our credit union reps and got the loan amount taken care of. I called David Deger and told him that I would take the deal and I would be in Friday to take care of our paperwork. Processing of paperwork and financing paperwork took less than 90 minutes. I drove off the lot with my new truck to go pick my wife up at the airport. I used to dread going to a car dealership looking for a vehicle. Every visit to a car dealership should be just like the one I experienced. I had visited six other dealerships prior to coming to this one in the area. Five Star Ford stands as an example of excellence above all of them. David Deger and Joshua Fichter are up front , respectful, and just great to work with. I would be more than happy to recommend this dealership to anyone. More

"SUPERMEL" When you make a long term investment in a vehicle, you want someone who assesses your needs and situation. You also want someone who listens and liste When you make a long term investment in a vehicle, you want someone who assesses your needs and situation. You also want someone who listens and listens between the lines to your needs, your have to haves, and your wants. We have affectingly name Mel Seibel as our hero "SUPERMEL". He constantly goes above and beyond our expectations. His listening ability, knowledge of the inventory, and guidance through the finance process make him a sales GURU in our opinion. SUPERMEL keeps us coming back. We recommend Mel and the dealership to all. This is our third vehicle from Mel. My Son and my Dad have also purchased vehicles from Mel. We will continue to recommend 5 Star Ford. Mel secured a 5 Star Ford Hat for me, at out first purchase, so I could advertise 5 Star and after two Cruises, I have worn the Five Star Ford Hat and advertise the dealership in 8 countries as well as all the passengers on board. We will continue to get the word out about Five Star Ford. We value our relationship with Mel and realize that it is a team effort. We also want to recognize David Welch who went to bat for us with Ford Finance (who had some misinformation) and hit a home run on our finance deal of a life time. And then the Finance Manager( who is also a Dapper Dresser) had to agree to the madness. Then Aftermarket who went beyond our expectation to expedite and attached all the extras to the vehicle. Have you driven a Flex lately, we love our second one even more. Thanks to SUPERMEL and the Great Team at Five Star Ford. More

1st SUV My husband and I went to another dealership first before going to Five Star and they just didn’t have what we wanted. Once we got to Five Star and met My husband and I went to another dealership first before going to Five Star and they just didn’t have what we wanted. Once we got to Five Star and met Alfredo, we knew we were right where we belonged. Not only did we get a great deal on our car but we receive wonderful customer service. We brought our 15 month old with us (which everyone knows a toodler can’t sit still) and no one made us feel as if she was bothering them by running around. If fact, some of the workers said to let her run around and play. We really appreciated that more than anything. Most people would have been irritated and rude but they were not. Not one bit. We will definitely go back! More

Five Star Ford and Sam Limo rock! Always a great experience at Five Star with our favorite salesperson, Sam Limo! Highly recommend. And, I love my new Explorer. It has every feature yo Always a great experience at Five Star with our favorite salesperson, Sam Limo! Highly recommend. And, I love my new Explorer. It has every feature you could want! More

Fantastic service Diron Lintz was extremely helpful, friendly and professional. We hope to work with him again in the future! Couldn't have asked for a better experienc Diron Lintz was extremely helpful, friendly and professional. We hope to work with him again in the future! Couldn't have asked for a better experience. More

F-150 Purchase Top to bottom, first class operation. Whether dealing with John Hilsinger in Sales to find the right truck at the best deal to working financing with Top to bottom, first class operation. Whether dealing with John Hilsinger in Sales to find the right truck at the best deal to working financing with the dynamic Tut Edwards, the place works to make your experience the best. Once I find a good family feel dealership and staff, I stick with them. Five Star in North Richmond Hills is like that and plan to continue future buying experiences with them. More

Very Professional and Caring I was recommended by my credit union to Crystal, and I can say she exceeded my expectation. She listened and made sure she found me a truck that met m I was recommended by my credit union to Crystal, and I can say she exceeded my expectation. She listened and made sure she found me a truck that met my specifications. Together with Johns Little they provided me with excellent service. Thank you Crystal and John for all you do. God richly bless you both. More