Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,443 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,443 reviews
August 01, 2023
Five Star Ford did a great job on my purchase, and I will return for sure on my next vehicle. John was my salesperson, and he was fantastic. return for sure on my next vehicle. John was my salesperson, and he was fantastic. More
by dee_bailey1
Employees Worked With
August 01, 2023
Alfred was great. Pleasure doing business we this dealership. Great facilities and large selection. Thanks Pleasure doing business we this dealership. Great facilities and large selection. Thanks More
by barkersfour
Employees Worked With
July 29, 2023
Impeccable service and so personable! I recommend Alfred to get the job done, simple and painless experience with no hassle! I recommend Alfred to get the job done, simple and painless experience with no hassle! More
by Mrmontes559
July 28, 2023
Spectacular service in purchasing my 1st lifted pick up truck. Crystal made my life easy and so did John. Thank you guys for such a great and easy experience. I will definitely buy here again. truck. Crystal made my life easy and so did John. Thank you guys for such a great and easy experience. I will definitely buy here again. More
by b_carrillo88
July 27, 2023
Carlos Hernandez was great with working with me to trade in my vehicle. This was actually my second time working with him and both experiences were great! There is no pressure when trying to find the right in my vehicle. This was actually my second time working with him and both experiences were great! There is no pressure when trying to find the right vehicle for me. Carlos worked hard to get me a fair deal to fit my budget. I really liked his communication through the process and the knowledge he showed. The great experience continued went I went to Finance and sat down with Chris Lewis. That was an easy visit. Chris had everything ready and what I liked on paper, just had to sign. Both my experiences have been excellent with this dealership and with Carlos. I was in and out in around 2 hours. I will be back for future purchases. More
by hrjthomas
July 27, 2023
We are extremely happy to recommend this dealership. We are beyond happy with our car but most importantly the customer service we received. I can’t recommend Rick, Mark and Lee enough they truly made t We are beyond happy with our car but most importantly the customer service we received. I can’t recommend Rick, Mark and Lee enough they truly made this the best and most enjoyable experience! More
by Caitlyn Messick
July 26, 2023
Easiest car deal ever. No pressure and great communication.Vehicle was delivered exactly the way Darrin said it would be.Great buying experience No pressure and great communication.Vehicle was delivered exactly the way Darrin said it would be.Great buying experience More
by lpvaughan74
Employees Worked With
July 26, 2023
Well. Rick Dike and worked a great deal but after I changed the target SUV to another version of the same SUV I never heard another word. I bought at anot Rick Dike and worked a great deal but after I changed the target SUV to another version of the same SUV I never heard another word. I bought at another dealership More
by stevenhansen444
July 25, 2023
I worked with Rick Dike, he was very efficient, knowledgeable and ensured I got a fair deal on my trade in and purchase. knowledgeable and ensured I got a fair deal on my trade in and purchase. More
by D_C_RYAN
July 19, 2023
I had a great exprience purchasing my Ford Bronco Wildtrak from Rick Dike. Excellent service and was in and out in around 2 hours. Wildtrak from Rick Dike. Excellent service and was in and out in around 2 hours. More
by johnrgriffin12
