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Five Star Ford
North Richland Hills, TX
8,585 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,585 reviews
April 10, 2025
Very easy and efficient process from finding the vehicle we were looking for to the final choice. we were looking for to the final choice. More
by dionatan_guse
Employees Worked With
April 10, 2025
We were extremely pleased with our buying experience! ! I would strongly recommend these guys for your next vehicle purchase!! ! I would strongly recommend these guys for your next vehicle purchase!! More
by pwhatley78
Employees Worked With
April 09, 2025
Stopped by Saturday to take a look at a couple of different models that I had not seen in person. William was gracious, and I test drove both models knowing that was I not going to purchase that day, different models that I had not seen in person. William was gracious, and I test drove both models knowing that was I not going to purchase that day, He was helpful in going over all the features, and explaining the different trim levels. After some research on the models, the following Tuesday i decided to move forward with a Bronco Sport. William made the process easy and simple. He started the process over the phone to expedite things, and i was in the dealership at 2PM and out by 3;15! Thanks to William for the kindness, and knowledge. He did not pressure me at any time to buy, which i truly appreciate. More
by cara.twitchell
April 08, 2025
Jason was efficient, not pushy and knowledgable. He helped us find the best fit for our needs and took great care of us. He helped us find the best fit for our needs and took great care of us. More
by Akoonce00
April 08, 2025
My whole buying experience at Five Star Ford was fantastic. I worked with William May and he was a pleasure to work with! He made the whole process very quick, easy, and professional. Highly recomme fantastic. I worked with William May and he was a pleasure to work with! He made the whole process very quick, easy, and professional. Highly recommended! More
by Scott Carter
April 07, 2025
Jordan and Alfred were awesome! Not pushy and helpful! recommend 5 star ford! Best ford dealer in DFW Not pushy and helpful! recommend 5 star ford! Best ford dealer in DFW More
by Jeffereymjenkins5
Employees Worked With
April 05, 2025
Did a great job, worked with us over phone and was exactly as advertised and pictured exactly as advertised and pictured More
by darlac12
April 03, 2025
I had an exceptional truck-buying experience at Five Star Ford in North Richland Hills! A huge thank you to Lee Clanton, my sales representative, for making the entire process smooth and stress-free. Lee was Ford in North Richland Hills! A huge thank you to Lee Clanton, my sales representative, for making the entire process smooth and stress-free. Lee was knowledgeable, friendly, and truly went above and beyond to help me find the perfect truck. I also want to thank David McGee, the Finance Manager, for his professionalism and making the financing process quick and easy. I highly recommend Five Star Ford to anyone looking for a great vehicle and outstanding customer service! More
by cbf150
April 03, 2025
Honest salespeople, easy financing. NO DEALER ADD ONS-(nitrogen in tires, undercoat spray, seat protectant) , NO DEALER ADD ONS-(nitrogen in tires, undercoat spray, seat protectant) , More
by genopena
Employees Worked With
April 03, 2025
I hadnt bought new since 2012 but Lewis and team made it easy and fast (less than 2 hours) since I knew precisely what I wanted. Thanks guys. easy and fast (less than 2 hours) since I knew precisely what I wanted. Thanks guys. More
by txtony125
