Five Star Ford

I recently purchased my third car from this dealership. The sales experience was top notch. Highly recommend Crystal Sanders and John Little. The sales experience was top notch. Highly recommend Crystal Sanders and John Little. More

Great experience! John went to go and pick the car up for me. Best dealership experience ever. Thanks to John and Crystal for everything John went to go and pick the car up for me. Best dealership experience ever. Thanks to John and Crystal for everything More

Crystal Sanders and John Little make a great team! Their communication and follow up are best in class, and over the last 10 years they’ve always got me exactly what I asked for. I can’t quit you. Rec Their communication and follow up are best in class, and over the last 10 years they’ve always got me exactly what I asked for. I can’t quit you. Recommend! More

While looking for a new car I visited multiple Ford dealerships and the minute I step in at Five Stars Ford at Richland I saw a place full of energy, a lot of people smiling and I got a very good feeli dealerships and the minute I step in at Five Stars Ford at Richland I saw a place full of energy, a lot of people smiling and I got a very good feeling and I wasn't wrong. Bruce Eversole took care of me and guided me thru the whole process giving me recommendations, clarifying doubts and giving me an amazing service. He was so professional and respectful I never felt pushed or feel like another number(revenue). He delivered the car on time with all specifications and I got a very fair price for the car I traded. Regarding Bruce, he is so great, after my car got delivered he was following up to check how are things going and when I got an electronic issue he was concern and helped me to get the issue fixed. Regarding Five Stars Ford at Richland, everybody from the receptionist to the finance person, managers made me feel at home. In the future I'll continue making business with Five Stars Ford at Richland. Bruce, thank you so much. You rock man! More

If I could give a 0 star review I would. Rick Dike is a horrible excuse for a sales rep. I brought my truck into service Thursday, which that has been a great experience. I had my service re Rick Dike is a horrible excuse for a sales rep. I brought my truck into service Thursday, which that has been a great experience. I had my service rep reach out to sales, he connected with Rick. No calls or follow up from Rick. Monday, again hadn't heard back so I reached out to my service advisor. Rick finally reached out, explained what I would like to accomplish. Tuesday, I finally get some numbers, and ask about a different truck. He sends me a response stating he went as low as he could on the first truck he sent me and completely ignored the fact I wanted to look at something different. After being ignored most of the day, I reached out to sales manager. Shortly after Rick, sends me a text to which I politely responded, I feel like we are not connecting well, I'm sorry. He calls me, and goes off on me. Was completely rude and unprofessional. Would not let me explain, he just did not care as to how his actions and initiation led me to wanting to work with someone else. After several times trying to de-escalate the situation, I had to tell him he was out of line. At which point he rudely continued on for a moment and hung up on me. He also informed me he does not have a manager and no one else could get me a better deal than him. The amount of ego that came out of this man because this situation was not working well and I wanted to work with someone else was disgusting. Rick Dike get's 0 stars. My service advisor and the sales manager who fielded the complaint get 5 stars. Unfortunately, Rick's poor behavior was enough for me to write this 1 star review. Avoid this rude and egotistical sales advisor. Also his apology did not even address his rude and unprofessional behavior on the phone. More

Alfred and 5star Ford were fantastic. They both did everything they could to get me the best deal on the Expedition I wanted! We will be back to see them again for our car needs! They both did everything they could to get me the best deal on the Expedition I wanted! We will be back to see them again for our car needs! More

Very easy to do business with all the stuff is very personal and professional especially my salesman Diroin Lunze he was fantastic he made so easy for me me to but my used truck from him he sent me pic personal and professional especially my salesman Diroin Lunze he was fantastic he made so easy for me me to but my used truck from him he sent me pictures and videos of the truck I was interested in and gave me a fair deal and arranged for some body work to be done and also helped me with the transportation of my vehicle out of state as I do not live in Texas everything he told me would happen happened so I can’t say enough good things about him and I M very happy I will buy another vehicle from him some day !! More

We are going to Five Star Ford for the last 9 years and most of those years we are dealing with Alfred, he is always helping, listening to my list of what I want in a car and payments . He is really the ni most of those years we are dealing with Alfred, he is always helping, listening to my list of what I want in a car and payments . He is really the nicest sales person I dealt with. More

Jason Howell at Five Star Ford NRH goes above and beyond- even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to do so! His customer service is unmatched. More

Process was easy and fair. Alfred was great to work with. Vehicle was prepped and ready when I returned to make my final purchase. Alfred was great to work with. Vehicle was prepped and ready when I returned to make my final purchase. More