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Five Star Ford
North Richland Hills, TX
8,476 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,476 reviews
December 12, 2023
We received service as soon as we stepped through the doors and the staff members were incredibly knowledgeable and friendly. doors and the staff members were incredibly knowledgeable and friendly. More
by heidi.judson
Employees Worked With
December 12, 2023
Crystal Sanders and John Little were amazing in assisting us in finding the right car, to fit out budget. We spent weeks researching and shopping. After multiple trips to different dealerships, we called Cry us in finding the right car, to fit out budget. We spent weeks researching and shopping. After multiple trips to different dealerships, we called Crystal and closed our deal the next day. Thank you Five Star Ford. More
by danielle_0524
December 12, 2023
Outstanding service and sales professionalism. Excellent product knowledge. Prompt and understanding of my needs. Will recommend! Excellent product knowledge. Prompt and understanding of my needs. Will recommend! More
by les_garrett
December 11, 2023
Buying cars is not my favorite thing, but this transaction was lovely. Alfred was great. If you are looking to buy, see Alfred! transaction was lovely. Alfred was great. If you are looking to buy, see Alfred! More
by Kclement1
Employees Worked With
December 11, 2023
I purchased a 2023 Ford Explorer for my wife for Christmas. I called William May, he found the color and features i was looking for. I drive from Abilene to North Richland Hills to do business wit Christmas. I called William May, he found the color and features i was looking for. I drive from Abilene to North Richland Hills to do business with them because of their honesty and fast service. This was no different than my last purchase, no sales games. You cant go wrong with them. More
by maxie
Employees Worked With
December 10, 2023
Excellent customer service, very satisfied with my purchase of my new explorer 2023. Thank you purchase of my new explorer 2023. Thank you More
by cristina.10.maysonet
December 10, 2023
Good customer service Joad Mejía was excellent Definitely I will recommend this place Love my new car Definitely I will recommend this place Love my new car More
by Vasquez_jeymi
Employees Worked With
December 08, 2023
Crystal Sanders and John Little did an amazing job helping me find a vehicle that I’m not only wanted that I needed. All the while being extremely patient, I admit I am not the quick and easy customer helping me find a vehicle that I’m not only wanted that I needed. All the while being extremely patient, I admit I am not the quick and easy customer. I have a lot of questions, and if they did not know them, they found the answer no guessing. I appreciate their professionalism, kindness, and readiness to help me all ways possible. More
by johnwiggins1331
December 03, 2023
I always have a great experience when making a new truck purchase - especially when Alfred is my salesman! purchase - especially when Alfred is my salesman! More
by sybarra1961
Employees Worked With
December 02, 2023
Alfred el-Dara thank you for treating me like family 5 vehicle go check him out he’s the best and see what he can put you in. You’ll love it.thank you vehicle go check him out he’s the best and see what he can put you in. You’ll love it.thank you More
by Rondalynnrichesin
Employees Worked With
Other Employees :
They have some quickly and good to help show things in the car. Maybe you don’t know where it’s at yet
