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Five Star Ford
North Richland Hills, TX
8,476 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,476 reviews
December 25, 2023
William May will take care of you! Helped give me a crash-course on the new F150's and got me excited about the Powerboost model when it wasn't even on my radar. He was able to get a g Helped give me a crash-course on the new F150's and got me excited about the Powerboost model when it wasn't even on my radar. He was able to get a good feel for what features and appearance I was looking for. Gave me a full walk-through of the truck and explained features. The dealer has a great reputation for customer service and William was very professional and straightforward. If you're looking for a FORD, William May at Five Star Ford is your guy. More
by CallMeMr
Employees Worked With
December 22, 2023
Everything about the experience was amazing, Alfred was amazing, he helped me find a car and found something that checked off all of my boxes. 100% would recommend Alfred to anyone. Great man and overall amazing, he helped me find a car and found something that checked off all of my boxes. 100% would recommend Alfred to anyone. Great man and overall great dealership. More
by Xaviergoudeau
December 21, 2023
I want to give 10 Stars to the Family at 5StarFord in NRH, TX. They went above and beyond to get me into a new Bronco Sport. Love it. I want to thank Rick Dike the salesperson. He is Awesome! Mark in NRH, TX. They went above and beyond to get me into a new Bronco Sport. Love it. I want to thank Rick Dike the salesperson. He is Awesome! Mark in Finance. I also want to Thank Ollie. I think I said that right. Friendly Family who cares about the customers. Merry Christmas. Take care! More
by kevin.purvis
December 20, 2023
This is my 2nd purchase from Five-Star Ford in North Richland Hills. They are incredibly easy to deal with. They make it simple and fair. A class organization from top to bottom. Every experience I have Richland Hills. They are incredibly easy to deal with. They make it simple and fair. A class organization from top to bottom. Every experience I have ever had with them is top-notch. More
by timsouthlake
Employees Worked With
December 19, 2023
Service was excellent! ! I would absolutely recomend Alfred to anyone looking to buy a vehicle. ! I would absolutely recomend Alfred to anyone looking to buy a vehicle. More
by Mcbride.chace
December 17, 2023
Mejia made the my truck purchase easy and fast I will definitely will be coming back definitely will be coming back More
by Tony_glz233
Employees Worked With
December 15, 2023
Crystal Sanders and John Little took good care of us when my mother needed a new car. I will be using them again in the future. Thank you Crystal and John. my mother needed a new car. I will be using them again in the future. Thank you Crystal and John. More
by Moms Savior
December 14, 2023
Very pretty location and building with friendly staff, especially the folks at reception. It felt as if the dealership runs very smoothly. especially the folks at reception. It felt as if the dealership runs very smoothly. More
by ianmperry
December 13, 2023
Crystal was there for us when we needed her. She got us back in a car fast. This is the fourth car. My family has bought from Crystal and will do it again thanks. She got us back in a car fast. This is the fourth car. My family has bought from Crystal and will do it again thanks. More
by Jfonville
December 13, 2023
This is our third Ford Explorer we have purchased from 5 Star Ford. Alfred has been our 5 Star Salesman each time. He remembers us when we walk through the door. We love Alfred. Star Ford. Alfred has been our 5 Star Salesman each time. He remembers us when we walk through the door. We love Alfred. More
by charmanemiller1
