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Five Star Ford
North Richland Hills, TX
8,471 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,471 reviews
November 02, 2024
Very professional through the entire process. This in turn made buying a new car the easiest I have ever seen before. The experience is well above any other dealer I have been to. It’s not even c This in turn made buying a new car the easiest I have ever seen before. The experience is well above any other dealer I have been to. It’s not even close. More
by MarkoRamius
October 24, 2024
Great service, friendly attitude and no wasting time. All in all great experience! Top notch. All in all great experience! Top notch. More
by Tim2tex
Employees Worked With
October 24, 2024
Lewis was very helpful and let me know what steps were needed and what step was next. None of the “I’ll be back I have to let the manager look at this “ stuff everything was straight forward. When I’m rea needed and what step was next. None of the “I’ll be back I have to let the manager look at this “ stuff everything was straight forward. When I’m ready to buy another vehicle I will come back to Five Star Ford and work with Lewis More
by Mwrichardsontx
October 24, 2024
Friendly family atmosphere. I’ve being doing business with them since 2020 staff is very personal and knowledgeable. I’ve being doing business with them since 2020 staff is very personal and knowledgeable. More
by momfosha
October 21, 2024
They did a great job getting me financed even with bumps in my credit. Highly recommend these guys. in my credit. Highly recommend these guys. More
by jguzman311
Employees Worked With
October 21, 2024
It was a great experience, very professional folks. Made the experience very enjoyable and easy Made the experience very enjoyable and easy More
by Ct2krackley
October 20, 2024
Very wonderful experience with Jason Howell! Sent me a personal video of the truck and had it cleaned and ready for me to pick up. Customer service was top notch. Thanks again for everything! I Sent me a personal video of the truck and had it cleaned and ready for me to pick up. Customer service was top notch. Thanks again for everything! I love my new truck! More
by Nicole P.
October 17, 2024
We had a great experience working with Alfred. We were able to find the perfect truck for us without feeling like we were being pressured to buy. He treated us like family and made sure the proces We were able to find the perfect truck for us without feeling like we were being pressured to buy. He treated us like family and made sure the process of purchasing was easy! More
by Nathanieldanna
Employees Worked With
October 17, 2024
Great Customer Service very helpful with find the right vehicle for me at a price I can afford. Very helpful getting a good interest rate for the loan, Thanks again folks vehicle for me at a price I can afford. Very helpful getting a good interest rate for the loan, Thanks again folks More
by Mikekratky829
October 17, 2024
Very satisfied they went above and beyond expectations. I would recommend them to anyone. excellent customer service!!! I would recommend them to anyone. excellent customer service!!! More
by Jasonhalek73
