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Five Star Ford
North Richland Hills, TX
8,579 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,579 reviews
August 15, 2024
Alfred was great! He didn’t have the used truck I needed at first. He called me several days later when he saw a trade-in come in that checked all my boxes. Everything He didn’t have the used truck I needed at first. He called me several days later when he saw a trade-in come in that checked all my boxes. Everything happens for a reason. Right, Alfred? More
by Moonbaybe
August 14, 2024
“I highly recommend this business. ” Alfreds customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was comp ” Alfreds customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with Alfreds's professionalism and customer service.” “The ambiance here is always inviting and comfortable.” Alfred is not only friendly but also highly skilled.” Pricing is fair and transparent - definitely value for money. More
by Christella Narvaez
August 12, 2024
My husband and I were very impressed with the service we were given by Jose Carreon and our finance guy! Never felt pressured and gave us an honest good deal! We will most definitely be back and recommendin were given by Jose Carreon and our finance guy! Never felt pressured and gave us an honest good deal! We will most definitely be back and recommending this dealership and Jose to our friends! Thank you for such an awesome experience! More
by Sab
August 10, 2024
We love Alfred. 3rd car with him. Excellent customer service from Alfred!!! The only sales person I will use. 3rd car with him. Excellent customer service from Alfred!!! The only sales person I will use. More
by juliecookrealtor
Employees Worked With
August 10, 2024
Great service service is always exceptional. Will be back for my 5th car in a couple of years Will be back for my 5th car in a couple of years More
by imallie59possibledream13
August 10, 2024
By far the easiest dealership to work with! !! Alfred, Carlos & Joe were the exceptionally kind, professional and efficient. !! Alfred, Carlos & Joe were the exceptionally kind, professional and efficient. More
by Djbiggs54
August 09, 2024
John thank you for the recommendation! !! Jason & Marie were amazing. Super easy to work with and very nice. This was our first time buying at this location and what can I say, it's been th !! Jason & Marie were amazing. Super easy to work with and very nice. This was our first time buying at this location and what can I say, it's been the best experience ever. I highly recommend coming here. I felt no pressure to buy, no need to negotiate the price because I did my research and the price was amazing, and they treated me like a person. More
by Maria
