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Five Star Ford
North Richland Hills, TX
8,476 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,476 reviews
March 27, 2024
Alfred was great! He communicated well and often with us through the whole process. This dealership has a gem with him. The finance guy was great too. Understood wha He communicated well and often with us through the whole process. This dealership has a gem with him. The finance guy was great too. Understood what we needed and straight to the point. More
by Alfonso
Employees Worked With
Other Employees :
Mark Ake
March 26, 2024
Alfred is the man you want to talk to. He’ll take care of you. He’ll take care of you. More
by Muenzbergc
March 26, 2024
Five Star did exactly what they said they would, even after an issue was found with a new vehicle. after an issue was found with a new vehicle. More
by Stuart Royal
Employees Worked With
March 22, 2024
David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More
by JOHNJOYSYL
Employees Worked With
Other Employees :
Steve Miller in the parts department has ALWAYS been an 'above and beyond'parts professional whenever I have a need for parts. I have been dealing with Steve for over 15 years now.. , Graciela Guerrero
March 20, 2024
Did a very good I have bought several cars from Alfred and as always he takes care of his customers and as always he takes care of his customers More
by Garyrussell1963
Employees Worked With
March 19, 2024
Dealership was great to work with. Told them where I wanted my payment and they got it pretty close to where I wanted it. Got a great truck too!!! Told them where I wanted my payment and they got it pretty close to where I wanted it. Got a great truck too!!! More
by Yellowjeep0170
Employees Worked With
March 16, 2024
Alfred is an excellent salesman and made us feel comfortable and welcomed. We decided to explore Ford in Grapevine and that was a huge mistake. We left Ford Grapevine immediately to purchase our For comfortable and welcomed. We decided to explore Ford in Grapevine and that was a huge mistake. We left Ford Grapevine immediately to purchase our Ford Maverick with Alfred at 5 Star Ford. Thank you to Alfred and the team! More
by Maylidy10
Employees Worked With
March 15, 2024
My first time buying a vehicle made easy. Everyone was so nice and made sure I was taken care of. Everyone was so nice and made sure I was taken care of. More
by cole.loomer
March 15, 2024
Enjoyed my buying experience at 5 Star Ford for the first time in buying cars! Very focused on customer service and efficient in their buying process. My salesperson listened and acknowledged my buying prefe time in buying cars! Very focused on customer service and efficient in their buying process. My salesperson listened and acknowledged my buying preferences and worked to meet my requests. Great experience and would definitely return. More
by Golden
Employees Worked With
March 15, 2024
Brieanna Lopez was very helpful and nice throughout the whole process of getting my first new vehicle! She made everything easy! whole process of getting my first new vehicle! She made everything easy! More
by gmayra045
