Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,569 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,569 reviews
September 29, 2024
We had a great experience here! Everyone was very straight forward, none of the usual dealership runaround. We would definitely come see Alfred again for our next vehicle! Everyone was very straight forward, none of the usual dealership runaround. We would definitely come see Alfred again for our next vehicle! More
by Sarah Kay
Employees Worked With
September 26, 2024
Rick Dike and Lee Clanton spent consider time with me. They were fantastic and The aftermarket rep has already ordered a part I needed. I would not go to another Ford dealer in DFW. They were fantastic and The aftermarket rep has already ordered a part I needed. I would not go to another Ford dealer in DFW. More
by phezmall
Employees Worked With
September 25, 2024
Alfred was an awesome man, who is very knowledgeable about the autos & trucks they sale. Very nice and kind making our experience there an enjoyable one & making a new friend along the way. Mike & I wo about the autos & trucks they sale. Very nice and kind making our experience there an enjoyable one & making a new friend along the way. Mike & I would recommend you use Five Star, if they have an auto you like there, I believe you'll be impressed with their service & knowledge in all the details of your auto. Thanks so much Alfred, I sent 2 expressions of your excellent demeanor on those days, sorry if you didnt' receive them. Mike & I both wish you well in your daily endeavors. More
by Sherybur
Employees Worked With
Other Employees :
David regarding writing up the sale & information to carry F250 home
September 25, 2024
We had an outstanding experience with Alfred and Five Star Ford! The best Ford dealership in the DFW area for sure! Highly recommend Alfred and his team! Star Ford! The best Ford dealership in the DFW area for sure! Highly recommend Alfred and his team! More
by Mozuliova
September 25, 2024
Customer service was good but the truck went in with working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can brin working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can bring it back and if it is linked to our replacement of the throttle body, we’ll fix it. More
by Memyselfandi
Employees Worked With
September 25, 2024
William and Brieanna were extremely helpful, treated us respectfully, and made this one of the most seamless transactions we have had. William made sure we were given all options. We came in to test dri respectfully, and made this one of the most seamless transactions we have had. William made sure we were given all options. We came in to test drive and look at a used Explorer. While we weren’t looking for new, he made sure we understood all facets of the deals and we left with a new vehicle! More
by AHart
September 24, 2024
Alfred was amazing from start to finish. Everything was so simple and smooth and I’m very happy with my purchase, thanks to everyone involved at 5starford! ⭐️⭐️⭐️⭐️⭐️ Everything was so simple and smooth and I’m very happy with my purchase, thanks to everyone involved at 5starford! ⭐️⭐️⭐️⭐️⭐️ More
by Maliskakaylee
September 24, 2024
Great experience in the buying process. Alfred and the team was wonderful to work with. I recommend working with Alfred on your next purchase. Alfred and the team was wonderful to work with. I recommend working with Alfred on your next purchase. More
by Bobbyjdenton
Employees Worked With
September 21, 2024
This is our third purchase from Five Star and second using William May. Everyone worked as a team and William was able to obtain the exact vehile I wanted. Enjoyed working with everyone! using William May. Everyone worked as a team and William was able to obtain the exact vehile I wanted. Enjoyed working with everyone! More
by debbie.sinclair
