Five Star Ford

Alfred was absolutely amazing and helped me get where I need to be. Enthusiastic and fantastic! Tut Edwards was also amazing and went the extra step to help me get the best rate and meet my budget. 10/10!! need to be. Enthusiastic and fantastic! Tut Edwards was also amazing and went the extra step to help me get the best rate and meet my budget. 10/10!!! More

These folks are outstanding in Customer Service. From salesman, Carlos Hernandez, to managers, to Finance assistant Chris Lewis. From salesman, Carlos Hernandez, to managers, to Finance assistant Chris Lewis. More

The process of finding a new car was made easy. The service was very friendly The service was very friendly More

This started off a great experience. Alfred was kind and courteous. He was not pushy at all. I expect salesmen to know just a little bit more about the car. There were several featur Alfred was kind and courteous. He was not pushy at all. I expect salesmen to know just a little bit more about the car. There were several features he was unsure of. The entire experience changed once I signed the dotted line. One of the keys was not working, Alfred told me to come back on Friday to have key programmed. When I arrived the key guy said he didn’t program keys for bmw. We had drive 40mins to get there. Alfred went on to say there dealer is not responsible for 2nd key and I would have to pay to replace. The key guy saw how bummed we were and said he would at least check the battery. He changed it and the key worked fine. At least the key guy cared enough to at least try. I also found several defects on the car the next morning. Granted I bought my car at round 8:45pm and I am aware it was used. I was not shown any pictures about blemishes or told about any of the blemishes. The lower front grill was missing a piece. There were also several scratches and some hail damage. Nothing major and not a deal breaker. As a customer I just want to be informed. The dealer did agree to replace tire. It took 2 1/2 weeks to get me in. They did but damaged my rim while doing so. I asked for pictures to see if it was there prior to. The matanience foreman said there were non but does see how the damage could have been done. I brought this to 3 people’s attention and they all agreed to fix. Even took my ID and insurance to setup loaner. Josh, the manager then ask me to go wait inside alone. He then comes in and says the scratches were already there. He presents me with pictures of every blemish on my vehicle. I asked to see date of photos but was not shown. Josh told me I would have to pay to have rim fixed but he knows a guy that can do it for cheap. At this point I will find my own person. If you buy a used car here, make sure you do a full walk through. As friendly as they may seem, remember they are salesmen and their goal is to make as much money of of you as possible. Honesty still goes a long way. I my case I still would have the car as it was nice overall and was fairly priced. More

Gary was AMAZING! ! He was very open to hearing what we wanted in a truck and showing us all the features. He was extremely helpful in answering any questions we had. D ! He was very open to hearing what we wanted in a truck and showing us all the features. He was extremely helpful in answering any questions we had. Definitely made us feel very welcome and comfortable, much more than any other dealership we’ve been to. Go ask for Gary!! More

Diron was great and made the process very easy! He explained vehicle features and provided additional information that was needed to make the experience positive. He explained vehicle features and provided additional information that was needed to make the experience positive. More

Helped us locate the exact vehicle we were looking for. Everyone was very friendly and helpful. Everyone was very friendly and helpful. More

William May was hands down the best car dealer I have ever worked with. He didn’t beat around the bush, he never tried to talk down to me me like other local dealers have, I know my stuff and he does to ever worked with. He didn’t beat around the bush, he never tried to talk down to me me like other local dealers have, I know my stuff and he does too. He was very straightforward, efficient and quick with responding to questions or concerns I had. I travel for work so my main form of commutation is texting or email and he was on top of it! I never waited more than 5 minutes for a response from him. On top of all that, I am very new to the Dallas area and while the car was being detailed he opened up google maps and told me all the great spots I needed to check out around town and truly made me feel so welcome to the Dallas area! More

Preston is the best, since this was my first time getting a car, I had a lot of questions and concerns. He answered every question I had with clarity and made sure I understood. He took the time to explain a a car, I had a lot of questions and concerns. He answered every question I had with clarity and made sure I understood. He took the time to explain all the features of the vehicles I was interested in and even offered valuable insights that helped me make an informed decision. He definitely had a lot of patience as I am a very indecisive individual, he never rushed or pressured me into any choices. I cannot recommend Preston highly enough. His professionalism, knowledge, and exceptional customer service skills made my car-buying experience a positive one. If you're looking for a sales consultant who genuinely cares about your needs and delivers exceptional service, Preston is the one to see. More

After visiting two dealerships with uninformed and indifferent salespeople who did not know even the basics about their product, I had the refreshing experience of meeting Jason Howell at Five Star Fo indifferent salespeople who did not know even the basics about their product, I had the refreshing experience of meeting Jason Howell at Five Star Ford. Jason was knowledgeable and when he didn’t have an answer he made the effort to find out. He has excellent written communication skills and kept me informed of the status of my special order F-150 throughout the process. He and the “Tut” man in finance made the purchase experience painless. The dealer made me a very fair deal on the price of the truck and some accessories including a spray-in bed liner and a tonneau top. I highly recommend these folks if you are looking to buy a new vehicle. More