Five Star Ford

Kaylen was very patient with us as we changed our minds about 15,000 times as most to do. She answered any questions almost immediately and sent me tons of videos of different vehicles. I would highly reco about 15,000 times as most to do. She answered any questions almost immediately and sent me tons of videos of different vehicles. I would highly recommend using her and Five Star Ford if you’re in the market. More

I went to Five Star Ford to get immediate help with a trade in and Kaylen was there to help 100%. Five Star Ford was great to me and if I can trade in my next vehicle it will be with Kaylen & Five Star. trade in and Kaylen was there to help 100%. Five Star Ford was great to me and if I can trade in my next vehicle it will be with Kaylen & Five Star. More

Joad was awesome! !! Super helpful, friendly knowledgeable and patient. We had a lot of questions and he answered all of them. I didn’t pressured or rushed to get a tru !! Super helpful, friendly knowledgeable and patient. We had a lot of questions and he answered all of them. I didn’t pressured or rushed to get a truck that day which made me feel at ease, and ultimately led me to purchase my 2024 f-150 Lariat crew cab. 5🌟🌟🌟🌟🌟’s across all categories. I highly recommend Joad and look forward to seeing him for our next vehicle purchase. More

Good guy to deal with. None of the typical dealership games, just straightforward honest dealing. Great car buying experience and happy with the deal I got on my new Ford M None of the typical dealership games, just straightforward honest dealing. Great car buying experience and happy with the deal I got on my new Ford Maverick! More

The vehicle was exactly as advertised. The salesman, Lewis Bass, was courteous, prompt, easy to work with and was able to answer all of my questions. It was a rare car buying experience f The salesman, Lewis Bass, was courteous, prompt, easy to work with and was able to answer all of my questions. It was a rare car buying experience for me to make a deal on the first car I looked at and first dealership I visited. So we were very pleased. More

Great salesman, great dealer very helpful through the whole deal and responded to all phone calls and text whole deal and responded to all phone calls and text More

My experience with 5 Star Ford Richland Hills was great. Alfred El-Darazi was phenomenal!!! I would go back to him over and over and over again for business. His energy, his vibe and hard work did not go un Alfred El-Darazi was phenomenal!!! I would go back to him over and over and over again for business. His energy, his vibe and hard work did not go unnoticed. He worked for weeks trying to find me a car that fits my situation. I was able to get the SUV is wanted within the price range I wanted and the monthly payments at what I needed. Then Tut Edwards was hilarious. He provided me with good laughs and good stories. A dealership I can come too for all my future vehicles. Absolutely great job you guys!!! More

By far the WORST experience I’ve ever had. Single mom in desperate need of a car new to TX. Was told the car was available and was told to fill out the application online, once the application Single mom in desperate need of a car new to TX. Was told the car was available and was told to fill out the application online, once the application was approved I told the car was not available, that should have been checked before I did the application. Later on in the day I receive a call that the vehicle was available. Came to look at the vehicle like the vehicle purchase it first day air conditioning was works, week later it doesn’t, brakes are squeaking. Tut Edwards the finance manager was unprofessional as xxxx he wanted me to do my transaction in the waiting area. I don’t care if you’re buying a new car or an old car, if you spending $40, $400, $4000 or 40,000 you treat every one the same. I felt very disrespected because I was purchasing a used vehicle. I would never recommend this dealership to anyone. If they had 0 stars I would give it to them. I spoke with Jeff the manager and explained to him and explained to him that I wasn’t shown nothing about the vehicle I was provided a valet key. Jeff admitted that I was treated wrong and said he will give me a call back at 10 am. Jeff did call back and 10 am just to tell me that there is nothing that they can do for me. I asked for corporate number and was giving the run around for over two and hours received multiple wrong numbers. I spent my money here and get treated like crap. Once again I would never do business More

I have purchased several vehicles from Five Star and will continue to do so in the future. Josh and all his staff are first class. continue to do so in the future. Josh and all his staff are first class. More

Very easy and efficient process from finding the vehicle we were looking for to the final choice. we were looking for to the final choice. More