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Five Star Chevrolet
Carrollton, TX
1,455 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,455 reviews
March 28, 2022
The hospitality is very pleasant with Excellent kindness,a good explanación from start to finish clarifying all doubts. kindness,a good explanación from start to finish clarifying all doubts. More
by muriendox2amor
March 23, 2022
Once again Lloyd took care of me, this is the second time in less than a year that I have worked with Lloyd and James Cassels they have been a big help to me in my buying decisions. I will always buy my Chev in less than a year that I have worked with Lloyd and James Cassels they have been a big help to me in my buying decisions. I will always buy my Chevy's from Five Star. Thanks again for your help guys! More
by Dustin Harmon
March 22, 2022
We are extremely pleased with the customer service and overall excellence we received while under Lloyds care. He is kind, efficient, honest and thorough. Highly recommend!! overall excellence we received while under Lloyds care. He is kind, efficient, honest and thorough. Highly recommend!! More
by Garrison1109
March 19, 2022
Great service each time. I just wish they knew who prepaid for oil changes up front. They try to change me each time. Due to the advisor can't tell in the systems they use. I just wish they knew who prepaid for oil changes up front. They try to change me each time. Due to the advisor can't tell in the systems they use. This is a owner operator issue. Upgrade your systems we are in 2022 now. More
by Ty W.
Employees Worked With
March 14, 2022
Amanda was really helpful. She answered all of my questions and never made me feel like I was a bother. She answered all of my questions and never made me feel like I was a bother. More
by ssbutterfield
Employees Worked With
March 11, 2022
This was my initial service visit at this dealership. Amanda was my service adviser. The work was done quickly while I waited. And my car looked great after the wash. Amanda was my service adviser. The work was done quickly while I waited. And my car looked great after the wash. More
by Reviewer87
Employees Worked With
March 10, 2022
I can’t say enough good things about Amanda Yoder in service. Absolutely top notch communication, honesty and transparency. What a great store. service. Absolutely top notch communication, honesty and transparency. What a great store. More
by ErikRadle
Employees Worked With
March 08, 2022
Great communication, great customer service, in and out in good time and lobby was nice and clean. in good time and lobby was nice and clean. More
by Cyntia
Employees Worked With
March 05, 2022
What can I say. Well Mr. Facen is DEFINITELY a ANGEL sent from GOD! He will work with you, fight for you, be honest and walk with you through the whole process. When Well Mr. Facen is DEFINITELY a ANGEL sent from GOD! He will work with you, fight for you, be honest and walk with you through the whole process. When I say AWESOME customer service, he has it. If I could give him 100 stars I would. I would recommend Ray Charles and Stevie Wonderful to Mr. Facen. Y’all he is awesome!!!! I can’t stop talking about him. I’ve never experienced great customer service like that when buying a car. This is one car salesman I stand behind 10 toes down!!! More
by Shaunte
Employees Worked With
