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Five Star Chevrolet

Carrollton, TX

Overview
Employees
Reviews
Vehicles
4.9
1,420 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,420 reviews

February 07, 2024

Love this dealership. Service is amazing and they always send a video of the service. Waiting room is clean and comfortable. More

by sheri.lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Five Star Chevrolet responded

Sheri, Thank you for your loyalty to Five Star Chevrolet. We value the chance to help you care for your vehicle. Between visits, call us at 972-389-6700 if you need our advice. Safe travels, Chris Selbach, Service Director

February 07, 2024

My service advisor, Brian the best advisors I've ever had from any chevy dealership I've ever visited. More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Five Star Chevrolet responded

Thank you, Justin, for taking the time to rate your Five Star Chevrolet service experience. Brian remains available at 972-389-6700. Don't hesitate to reach out with questions. Best regards, Chris Selbach, Service Director

February 03, 2024

Sam Pack’s Five Star Auto provided such a great buying experience. No pressure or stress! They were so helpful and answered any questions during buying process. More

by AS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franko Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Five Star Chevrolet responded

AS, We were happy to help you into a new vehicle at Five Star Chevrolet. Whenever you have questions, give us a call at 972-389-6700. We are focused on your ownership experience. Thank you, Alan Brown, General Manager

February 01, 2024

The best salesman I ever met! He is very hands on, helpful, cool and genuine. More

by Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Five Star Chevrolet responded

Thank you, Williams, for shopping at Five Star Chevrolet. Lloyd and our sales team remain available for your new vehicle questions at 972-389-6700. Your ownership experience and satisfaction are important to us. Best regards, Alan Brown, General Manager

February 01, 2024

Took good care of me and made me feel like a priority in the process of buying my truck. More

by W.donterrius
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Five Star Chevrolet responded

Congratulations, W.donterrius, on your new truck from Five Star Chevrolet. Lloyd is a knowledgeable consultant. Give him a call at 972-389-6700 to review the technology on your vehicle any time. Enjoy your travels! Best regards, Alan Brown, General Manager

January 30, 2024

Bought the prettiest truck on the lot; a black high country. Lloyd and Geo were knowledgeable, professional, and very helpful and efficient in the buying process. No uncomfortable pressure to buy. I fe More

by whitney4545
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Five Star Chevrolet responded

Whitney4545, Congratulations on the purchase of your beautiful High Country! Lloyd and the entire Five Star Chevrolet team are here to help you fully enjoy your truck. Continued customer satisfaction is important. Reach us at 972-389-6700. Thank you for your review and business. Sincerely, Alan Brown, General Manager

January 26, 2024

Great service as usual! Just another great experience at Five Star Chevrolet. Always professional, courteous and helpful. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassels
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Jan 27, 2024 -

Five Star Chevrolet responded

Jess, At Five Star Chevrolet, we understand the importance of reliable and efficient service for your vehicle. We are committed to ensuring your satisfaction and providing top-notch care for your automotive needs. We look forward to the opportunity to serve you again in the future. Give us a call at 972-389-6700. Best regards, Chris Selbach, Service Director

January 19, 2024

Came in and was greeted and taken care of immediately. Very satisfied with the service. More

by jlee_15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Five Star Chevrolet responded

Congratulation, jlee_15, on your new vehicle from Five Star Chevrolet. We look forward to the opportunity to serve you in the future, and we hope to make your next visit even more enjoyable. If there's anything specific you would like us to address, please reach Andres and our staff at 972-389-6700. Your ownership satisfaction is our top priority. Thank you, Alan Brown, General Manager

January 11, 2024

My customer service representative, Nathaniel, was at his best. he was very informative; he was pleasant and easy to talk to, and I was able to get the car my heart desires. I would recommend everyone th More

by whitealicefaye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Kovalchuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Five Star Chevrolet responded

Congratulations, whitealicefaye, on your new car! At Five Star Chevrolet, it is important to us to stay in touch. Reach Nathan and our staff at 972-389-6700 with questions about your vehicle. Helping you fully enjoy your ride is the goal. Thank you for shopping with us! Best regards, Alan Brown, General Manager

January 09, 2024

Sales man Andres Nunez didn’t treat us well, he seemed anxious and didn’t even let me finish sentences, he was not helpful neither looked for options. We were interested in a truck and he said we wouldn’t More

by Angela Del Rio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Nunez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Five Star Chevrolet responded

Angela, I understand the significance of a positive customer experience and apologize for any inconvenience caused during your visit. To gain a better understanding of your experience, I kindly ask that you share your contact information with me, as it is not currently in our system. You can reach me at ABrown@sampack.com or call 972-389-6700. Your insights are invaluable in helping us improve our service, and we are committed to making things right. Thank you for bringing this matter to my attention. Sincerely, Alan Brown, General Manager

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