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Five Star Chevrolet
Carrollton, TX
1,386 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,386 reviews
January 14, 2017
Serviced Car Edited: I had an issue, and Shelly the main Service Rep called me and was very kind and understanding, and got my issue sorted out in a professional m Edited: I had an issue, and Shelly the main Service Rep called me and was very kind and understanding, and got my issue sorted out in a professional manner. I can appreciate a company that takes the time to correct an issue and give the customer the benefit of the doubt. I will return for future oil changes. More
by JakesterT2
Employees Worked With
Shelley French, Tom Smith
January 12, 2017
Typical car salesman hassle and no reply service Bought a 2016 2SS Camaro there. Typical run around sales guy stuff. I was told no way on a deal. After I left I got an email saying they would work Bought a 2016 2SS Camaro there. Typical run around sales guy stuff. I was told no way on a deal. After I left I got an email saying they would work with me after all.. I had a price I was willing to pay in mind when I went back, and lucky for them they matched it first try- now, this was when the 2016 Camaro first came out (FEB 2016), and I didn't get a good deal or anything- I just got what the car was worth for a new year new model with everything on it.. But the back and fourth is ridiculous. Only reason I put up with it is I knew it would be the same anywhere- as long as I got the price I wanted I accepted I would have to deal with the dealership crap. What a horrible thing to have to endure to buy a car- playing games so you don't get screwed out of money. Dealership perform no benefits- they are only a middle man that squeezes as much extra money out of the sale as they can. Also, they tried to scam me at the end by giving my an invoice that was 1-2 grand higher than the original agreed on price. Called for service and left a message and never got a return call. Called another dealership and got a direct answer, booked, and knowledgeable and informed person on the phone. More
by RoMeR
Employees Worked With
don't recall
December 28, 2016
satisfied customer The staff at five star worked to satisfy my needs, I enjoyed working with Kevin, he made sure I was 100% satisfied with everything involved in buying The staff at five star worked to satisfy my needs, I enjoyed working with Kevin, he made sure I was 100% satisfied with everything involved in buying a new vehicle.. More
by pet guy
Employees Worked With
june, new car sales
December 22, 2016
Best place ever My sales guy was the best I have ever meet Robert rocks my granddaughter has a new best friend . They made me feel like I was apart of the family My sales guy was the best I have ever meet Robert rocks my granddaughter has a new best friend . They made me feel like I was apart of the family More
by Jalyn1914
Employees Worked With
Joe Gobea, Robert Elizarraras
December 18, 2016
service was good handle in a timely clean waiting area .everyone was very nice kind very professional. didn't make the experience awkward, was welcomed when first arrive and process did clean waiting area .everyone was very nice kind very professional. didn't make the experience awkward, was welcomed when first arrive and process didn't take long fixed the recall notice and also wash the car More
by don
Employees Worked With
November 10, 2016
Great Service I had a great experience at this dealership today. Tom Smith reset my oil life meter without my car having to go into the garage. Their employees ar I had a great experience at this dealership today. Tom Smith reset my oil life meter without my car having to go into the garage. Their employees are very knowledgable and polite. I am going to call Onstar and make your dealership my preferred one. More
by FettsVette
Employees Worked With
Shelley French, Tom Smith
November 05, 2016
very good service was good handle in a timely mannervery clean waiting area .everyone was very nice kind very professional.will continue to use this dealer ship service was good handle in a timely mannervery clean waiting area .everyone was very nice kind very professional.will continue to use this dealer ship. More
by pretty10
Employees Worked With
Tony Guerra
October 18, 2016
Smooth Friendly staff, didn't make the experience awkward, was welcomed when first arrive and process didn't take long, I recommend the staff at 5 star chevy Friendly staff, didn't make the experience awkward, was welcomed when first arrive and process didn't take long, I recommend the staff at 5 star chevy More
by NunePJr
Employees Worked With
Eric Leighton
October 12, 2016
Melissa was a pleasure to work with It wasn't my dream car because I have credit issues but they worked with me to find a dependable car and they left it open to always come back and get It wasn't my dream car because I have credit issues but they worked with me to find a dependable car and they left it open to always come back and get that dream car. More
by happy22
Employees Worked With
Alfonso "Fonzy" Pelayo, Tarell Butler, Rodrigo Alvarez, Melissa Barron
October 08, 2016
Good Dealership I always enjoy getting my 2015 Malibu service at Five Star Chevrolet. Good Customer service! Always have good communications and always making sure cu I always enjoy getting my 2015 Malibu service at Five Star Chevrolet. Good Customer service! Always have good communications and always making sure customers are treated with respect. More
by Shanty
Employees Worked With
Tony Guerra
