Five Star Chevrolet

The most amazing car buying experience imaginable I have bought many cars. Today was the 1st time and Sam Pack Five Star and was the most amazing experience. From the time you walk in to the time you I have bought many cars. Today was the 1st time and Sam Pack Five Star and was the most amazing experience. From the time you walk in to the time you leave everyone makes you feel like you are family. I have never had such a easy car buying experience and can’t wait to refer everyone I know until I am ready to buy a new one myself. More

Awesome TEAM!! Wow! words can not describe how much pleasure I had to meet such great people such has Michael Leatherwood, Eric Garcia and Jason Volk men this 3 gent Wow! words can not describe how much pleasure I had to meet such great people such has Michael Leatherwood, Eric Garcia and Jason Volk men this 3 gentleman really when above and beyond. Mr. Leatherwood gave me some great advises, really nice person very serviceable, such a great spirit always with a great attitude this gentleman really makes Five Star Chevrolet SHINE you folks are Bless to have this Gentleman around. Eric Garcia wow such a great sales person the moment I shook his hand I knew I was with a good co-pilot. Very respective individual does not try to push the sale, very honest guy I want to mention that the close day he was off he had giving me his cell number and told me "I'm off tomorrow if you need me for anything please call me" so came Wednesday I decided to make the deal so call him and that was his off day but he told me to go inside and someone would help me but of course he was the one that had been helping me so I ask him ...can you come and close this for me.. and he came and took care of business for me. If your looking for Chevrolet I strongly recommend for you to come and ask for Eric Garcia trust me you will know what I'm talking about. Jason Volk.. wow this men... ?you know those strawberries they put with a Flan cake (dessert) to make it even more delicious? So this car was for my Wife, April is double celebration her birthday and our anniversary, 12 years of an awesome marriage. I did my homework shop around and went to my bank for a load well even-doe I was approve it was not for the amount I was looking for so I took that approval and a check cause I had decided to give this to my lovely wife so came Jason. He heard my conversation and told me ... give me a second let me make a couple of calls I'm gonna work on a better deal for you, we discuss the interest and payment per month and this Gentleman got me a super deal.. ZERO DOWN a better interest than what my bank approve me for WOW!! I was like ... really Jason :) unbelievable this Gentleman did it.. Guys really this 3 individuals really show me that I was not just another customer they really show me that I was friend. I am very happy to meet this 3 honest individuals. Five Star Chevrolet I encourage you to recognize this team they are awesome.. More

5 Star Chevy made it happen! Awesome and professional service all the way around. Eric made the process quick and painless for me. The facility is increbible and everyone made me Awesome and professional service all the way around. Eric made the process quick and painless for me. The facility is increbible and everyone made me feel welcomed. Love this dealership. More

Review of experience. The entire staff was friendly and very helpful. There was no pressure. The process was very smooth and efficient. There was not excessive time in m The entire staff was friendly and very helpful. There was no pressure. The process was very smooth and efficient. There was not excessive time in making decisions. More

Recent Purchase_Used Car I recently purchased a Honda Odyssey minivan for my family at Sam Pack's Five Star Chevrolet in Carrollton on Saturday 3/16/18. My salesman said he d I recently purchased a Honda Odyssey minivan for my family at Sam Pack's Five Star Chevrolet in Carrollton on Saturday 3/16/18. My salesman said he didn't know if there were two keys or if there was only one key. Later in the process another person said that there were two keys available, then after signing the financial documents I was told there had been a mistake and only one key was available. I ask repeatedly for the second key but was told that it was not possible since they were a Chevrolet dealer and had no access to Honda keys. I went ahead and drove the vehicle five hours back to my home in Lubbock but was still very unhappy. Michael Leatherwood called me the following Monday and wanted to know if the van was working out well for my family. I told how disappointed I was with not getting a second key. He did explain that not all used vehicles come with two keys but I again said I was told that there would be two keys. Long story short, Mr. Leatherwood and Mr. Pelayo arranged for me to obtain a second key at the local Honda dealer here in Lubbock to prevent me from driving ten hours round trip back to Carrollton to obtain a second key. I appreciate the work by Mr. Leatherwood and the entire management team at Sam Pack's Five Star Chevrolet in Carrollton for changing an unpleasant experience into a FIVE STAR experience. I hope my experience will be helpful for your decision. Thank you, More

2017 Colorado Adrian Lopez did a great job helping me through the process and closing the sale. The whole team was interested in making the process as painless as Adrian Lopez did a great job helping me through the process and closing the sale. The whole team was interested in making the process as painless as possible and making sure I was treated fairly. I got a good value for my trade in. I really appreciate Brett deciding to certify my vehicle at the end of the process - it looks and feels like a new truck. More

Minor warranty repair, oil change and tire rotation Everything was accomplished on time and with courtesy. I was also spotted by my salesman who came up and greeted me as well. Very friendly and profess Everything was accomplished on time and with courtesy. I was also spotted by my salesman who came up and greeted me as well. Very friendly and professional dealership. More

Best service in all of the years ! I am an older customer and wish to commend the service Adviser Jeff Mauldin for the his help in trying to find out what the irritating growling sou I am an older customer and wish to commend the service Adviser Jeff Mauldin for the his help in trying to find out what the irritating growling sound was I had in my Uplander Van. He was patient and understanding. This was the third time I had attempted to take the auto in for service to cure the sound. ( Each time before, something else was done in service, but could not get the van to fail so the growling continued---not on a continuous basis,---- but it made me nervous !!!) After searching for sometime, the service mechanic Angel , solved the problem after a test drive when finally the auto decided to fail so he could hear the sound I was complaining about. I am a happy customer thanks to the great service, Mrs Clara More

low pressure sale no high pressure sales technique; after sales explanation of features and full assistance in electronic/high tech setup and configuration was very val no high pressure sales technique; after sales explanation of features and full assistance in electronic/high tech setup and configuration was very valuable; very quick finance office to do business with fast More

Good Service My SSR was ready when promised and good communication from Dustin, my advisor. The labor price was a little high and so I'm glad I bought the parts fr My SSR was ready when promised and good communication from Dustin, my advisor. The labor price was a little high and so I'm glad I bought the parts from GM Direct. More