Five Star Chevrolet

New Truck All the staff we encountered was so friendly & very professional. Lloyd Facen was the best Salesman we’ve ever had. We needed special financing & he p All the staff we encountered was so friendly & very professional. Lloyd Facen was the best Salesman we’ve ever had. We needed special financing & he promised not to give up as long as we didn’t give up on him. My husband & I can never thank 5 Star enough for your help! More

Thanks again I really enjoyed working with the sales associates everyone was very friendly .will definitely come back in the future .thanks guys for all the hard I really enjoyed working with the sales associates everyone was very friendly .will definitely come back in the future .thanks guys for all the hard work. More

Awesome Customer Service!!! I highly recommend Salesman Billy Washington, I Had a very pleasant experience with everything. extremely helpful and patient with me and made me feel I highly recommend Salesman Billy Washington, I Had a very pleasant experience with everything. extremely helpful and patient with me and made me feel comfortable if I ever need to go back for anything I will ask for him and no one else. More

Great experience Lloyd was really friendly and knowledgeable about the truck. He was great help and made the process smooth and fast. Will recommend to other people. Lloyd was really friendly and knowledgeable about the truck. He was great help and made the process smooth and fast. Will recommend to other people. More

Absolutely amazing I literally went to look at a truck on my lunch break and picked it up after work to surprise my husband before he went to work... Lloyd was so helpfu I literally went to look at a truck on my lunch break and picked it up after work to surprise my husband before he went to work... Lloyd was so helpful and did everything he could for me to have a smooth transaction in a very short period of time... we will definitely go there to purchase our next vehicle More

Great Customer Service I am a first time buyer and was not looking to buying a new car but Lloyd took the time to help me choose the right car for me. He is an excellent sal I am a first time buyer and was not looking to buying a new car but Lloyd took the time to help me choose the right car for me. He is an excellent salesperson and I could not be happier with my new car, I even got a full tank of gas which was great. He was full of energy and not once did I feel that he was annoyed by my indecisiveness. The other gentlemen that assisted with financing was very amenable and to the point. And the best part was that it was an easy and fast process which I liked a lot. More

It was a great experience buying my first car! Lloyd made my first time car buying experience awesome. I did everything all over the phone and email all the way from Austin up until the day I drove Lloyd made my first time car buying experience awesome. I did everything all over the phone and email all the way from Austin up until the day I drove in to get my car. He worked extremely hard to get the price I was wanting. I absolutely love my car! I would definitely refer someone to Lloyd. More

Excellent sales associates Really enjoyed working with the sales associates and everyone else. Everyone was very friendly and easy going. Will definitely come back in the futu Really enjoyed working with the sales associates and everyone else. Everyone was very friendly and easy going. Will definitely come back in the future. Thanks guys. More

Best car buying experience EVER!! We had an awesome experience with help from Billy, Bret, and all of the gang. We drove an hour and a half to look at a truck that we found online. Bil We had an awesome experience with help from Billy, Bret, and all of the gang. We drove an hour and a half to look at a truck that we found online. Billy was so polite. He showed us all of the vehicle features, talked us through the entire process and was very professional. Bret was a great help getting us the deal that was perfect for our budget. We could not have asked for a better car buying experience. We will definitely be going back to purchase another vehicle from them. Thank you so much!!! More

Lied to by service adviser and service technician Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/ Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/gauge issues. After 2 days, truck was returned but the issue was not resolved. Returned again (trip 2) for same repair. Again, 2 days later (6 days now without truck counting the day left) the truck was returned but the issue remained. Returned to the dealer, same issue and left the truck. Told they REALLY needed to go through it so it was left for 4 days. (I'm up to 11 days now without the use of my truck). Came and picked up the truck, was assured that it was fixed....nope...same problem. By this point, they "SAY" they changed out a fuel tank, hose, transfer pump. They "SAY" they have Chevrolet involved and it is fixed. Nope. Return to 5 Star, spoke to service manager Joe and explained my frustration. Joe said they will take care of it. Service writer Ali called and said they need to remove the bed of the truck to check things out. Said they would need it for a week. Took the truck in on Thursday. Called on Wednesday for status and was told by Ali that the bed was off and they were working on finding the problem. Picked the truck up the following Monday and was told they replaced some more stuff and the service tech was going to show me "how to fuel my truck"....REALLY? So the tutorial consisted of the tech telling me that I needed to turn the fuel nozzle a little to the left and not put it in too far and slowly fuel the truck...if it didn't work, I was to look under the bed and move the fuel hose down a little to remove any kinks in the hose.... REALLY? Okay, at this point I needed the truck back since they have now had it for about 3 weeks total. Took the truck on the road....still not right. Fuel gauge goes to E, check engine light comes on and I need to go back to the dealer. I chose not to go back to 5 Star. Went to James Woods in Denton (32 miles away). 1 day in James Woods and the service manager called and said the bed had never been removed and they were looking into the other supposed "repairs". DO NOT TAKE YOUR VEHICLE TO 5 STAR CHEVROLET IN CARROLLTON. Those people will lie to your face. More