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Five Star Chevrolet

Carrollton, TX

Overview
Employees
Reviews
Vehicles
4.9
1,424 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,424 reviews

February 21, 2025

Came in for an oil change and a battery replacement on my Toyota Corolla. Jessy did an amazing job with communicating and showing pictures of their recommendations. Jessy really looked out for my best intere More

by kholbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylin Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Escorza-Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Five Star Chevrolet responded

Thank you, kholbrook, for choosing the Five Star Chevrolet service team for the care of your car. We're thrilled you trust us and appreciate your kind words about Jessy and Alex. We look forward to hearing from you again at 972-389-6700. We are here for all of your vehicle needs. Best regards, Chris Selbach, Service Director

February 21, 2025

Came in for an alignment and a concern of a possible leak from the windshield fluid on my Silverado 1500. They found the reservoir had a leak and they also found a leak in the oil pan. All was covered under More

by kholbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalijah Craine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylin Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Five Star Chevrolet responded

Kholbrook, We're so glad Jessy took great care of you and your Silverado! Thanks for the feedback and we appreciate your business at Five Star Chevrolet. Should you have additional questions about your truck's care, please call 972-389-6700. Safe travels! Take care, Chris Selbach, Service Director

February 17, 2025

Five Star Chevrolet was a top notch car buying experience! Would highly recommend to anyone More

by jesstgrooms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Five Star Chevrolet responded

Jesstgrooms, This is wonderful to hear! We're excited you had such a positive experience at Five Star Chevrolet. Reach Lloyd and our team at 972-389-6700 should have questions about your purchase. We are here to help you enjoy your ride. Thank you for sharing your feedback. Best regards, Alan Brown, General Manager

February 16, 2025

They could not have been nicer or more helpful. Great company. Will shop with them for my next car More

by sunriseranch1979
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Nolen
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Feb 17, 2025 -

Five Star Chevrolet responded

We're so glad you had such a positive experience at Five Star Chevrolet, sunriseranch1979. Thank you for the kind words. We appreciate your business and look forward to helping you enjoy your new car. Stay in touch at 972-389-6700. Congratulations! Best regards, Alan Brown, General Manager

February 10, 2025

Everyone was great at the dealership. Listened to my needs and requests and worked to complete them. More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Five Star Chevrolet responded

Dan, We're so happy to hear that your Five Star Chevrolet sales made your experience so positive. Providing an efficient shopping visit is our top priority, and we're happy that Joe and James delivered. Thank you for your feedback and business. We look forward to hearing from you again at 972-389-6700. Best regards, Alan Brown, General Manager

February 09, 2025

We had a great experience! Everyone was very friendly and helpful. Jacob Blau was amazing to work with and he has continued to be so helpful with questions we have had since bu More

by quacktactical
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Blau
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January 28, 2025

For an outstanding car-buying experience, I highly recommend visiting Sam Pack’s Five Star Chevrolet and consulting with Mr. Lloyd Facen. They truly deliver a family-like atmosphere. More

by tanaciaj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

tanaciaj responded

Firstly, I would like to express my gratitude to God and then to Mr. Lloyd Facen, an exceptional salesman at Sam Pack’s Five Star Chevrolet in Carrollton, Texas, for assisting my son in purchasing his first car. Lloyd made the process remarkably easy and straightforward. Despite our arrival 30 minutes before closing time, he was patient and gave us his full attention. He did not attempt to take advantage of my son due to his age or inexperience. Instead, Lloyd presented various options and secured the best possible deal. My mother and I traveled from Louisiana to assist my son with understanding the paperwork and ensuring that he received the car he desired. Ja’Kobe is a diligent young man who had carefully saved his money for this purchase, and he wisely sought assistance. Lloyd worked within the down payment and financing that suited my son's budget without requesting excessive personal information, unlike some other dealerships. The team at Sam Pack’s Five Star Chevrolet provided us with a warm welcome. Despite our arrival just before closing on a Saturday evening, the process could not be completed until the following Monday. As we were from out of town, we extended our stay by one night. My mother humorously suggested that the dealership should cover our hotel and car rental expenses, to which the Finance Manager, Gio responded, "Just bring the receipts." This level of customer service exemplified the exceptional treatment we received. In conclusion, for an outstanding car-buying experience, I highly recommend visiting Sam Pack’s Five Star Chevrolet and consulting with Mr. Lloyd Facen. They truly deliver a family-like atmosphere.

January 26, 2025

Excellent customer service, online support, service and SALES! (AMAZING!) I LOVE the Sam Pack Chevrolet Family! More

by greenlareshia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franko Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron and Lee
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Jan 26, 2025 -

Five Star Chevrolet responded

Thank you, greenlareshia, for recognizing the efforts of your Five Star Chevrolet sales and service team! We are so grateful to have your trust in our processes. When you need vehicle advice, we are always here for you at 972-389-6700. Thank you again for being part of our dealership family. Best regards, Alan Brown, General Manager

January 26, 2025

5Star Chevrolet made buying a new car a positive experience. Everyone I dealt with were professional and knowledgeable about the process of buying a new car. More

by Skippo
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Cassels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Five Star Chevrolet responded

Congraulations, Skippo, on your new vehicle! Thank you for recognizing so many Five Star Chevrolet team members. We welcome the chance to share our vehicle knowledge. Reach us at 972-389-6700 to let us know how we can help you enjoy your ride. Thanks again, Alan Brown, General Manager

January 22, 2025

Lloyd was helpful and friendly. I came in to look at a specific truck and he set my husband and I up with a test drive and quickly guided us through the purchasing process. I am ver More

by Lizzyidol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Five Star Chevrolet responded

Lizzyidol, We're absolutely delighted to hear Lloyd and Ron made your experience at Five Star Chevrolet so positive. We truly value your feedback and are so glad that they were able to assist you with the purchase of your new truck efficiently. We're committed to making the car-buying process as smooth and enjoyable as possible for all our customers and we remain available for questions at 972-389-6700. Enjoy your ride and congratulations! Best regards, Alan Brown, General Manager

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