Five Star Albany Chrysler Dodge Jeep Ram

Evening Mr. Brandon Maybe you will care, maybe you want. I purchased a used vehicle for my daughter in June 2024. Nyla was the sale person and I felt I co Brandon Maybe you will care, maybe you want. I purchased a used vehicle for my daughter in June 2024. Nyla was the sale person and I felt I could trust her in telling me the truth about the used vehicle after explaining my situation. I asked her several times during the process if the used vehicles are serviced/checked throughly for issues. The car she said was in great condition and the previous owner was a receptionist there. She said no car can be sold without approval from management after inspection. Two weeks after purchase, the breaks failed, the oil and engine light came on. Third week and the car started driving weird and after calling Five Star Service and given a response that they couldn’t get us in, we took it to the local Nissan dealership. They did a complete multi check inspection that showed life of coolant was elapsed, front brake pad needed replaced, brake fluid low, alignment needed and belt replaced. After leaving a message with Mr. Randy, the service manager at Five Star he called me on his cell phone; which was strange, but I later figured out that was because the calls are recorded on the business line and he was lying! He acted concerned and apologetic, and said to send him the invoice and they would make it right somehow, even if it was just half. After several calls and emails requesting a follow-up, he informed me via email I was not being reimbursed. I called the service department and they(an man) informed me they did not do a service check prior to the sale, and that it was a “buy as is”. I provided proof of what the sale rep informed me via text about the service check. She confirmed with me that they had in fact done a safety check inspection and oil change prior to purchase . All which was lies per CarFax and FiveStar maintenance department. No history of any service on the car since Sept 2023 per CarFax. All I wanted was reimbursement for repairs that should have been done prior if they had done an inspection, or I should have been given the choice to still purchase as is, without an inspection. All my vehicles have been new and I will never buy used again. I only went this route because it was for my teen daughter as a starter vehicle until she graduates college. Very disappointing treatment. More

Staff professional and friendly. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase. More

Caleb was GREAT he’s literally the best. He made my car buying process so easy He made my car buying process so easy More

Caleb is your Guy! He is your go to if you’re looking for a great experience from beginning to end with your purchase.hands down! He is your go to if you’re looking for a great experience from beginning to end with your purchase.hands down! More

I purchased 2 Dodge Challengers and have been sending ups to the dealership. My Experience was great and will be sending them more business. Thank you so much my wife and mom loves there vehicles, Thanks Dav to the dealership. My Experience was great and will be sending them more business. Thank you so much my wife and mom loves there vehicles, Thanks David Osteen More

I want to thank you Mr. proctor Johnston for helping me with a brand new 2024 Hyundai Elantra your service was amazing outstanding and customer service was very nice and I ap proctor Johnston for helping me with a brand new 2024 Hyundai Elantra your service was amazing outstanding and customer service was very nice and I appreciate every step of the process thank you again More