Five Star Albany Chrysler Dodge Jeep Ram

I would like to sincerely thank the service department for all of the hard work they did to do a major disassembly on the engine and transmission under warranty to find and repair a one-in-a-million facto for all of the hard work they did to do a major disassembly on the engine and transmission under warranty to find and repair a one-in-a-million factory defect that had been causing an oil leak on my wife's Jeep. Although the repair took a while, my service advisor (Chance) called me several times to keep me updated on the progress. More

I am writing to express my concerns regarding my recent repair experience at Albany Chrysler Dodge Jeep Ram (ACDJR) and the unresolved issues with my vehicle. On January 2, I brought my Jeep to ACDJR to repair experience at Albany Chrysler Dodge Jeep Ram (ACDJR) and the unresolved issues with my vehicle. On January 2, I brought my Jeep to ACDJR to address a concerning noise. As my vehicle is under warranty, I contacted the warranty company and initiated a claim. Unfortunately, the repair process was prolonged, and my rental car coverage under the warranty expired. The warranty company attributed the delay to communication issues with ACDJR. When I reached out to ACDJR about the situation, they initially placed blame on the warranty company. However, after explaining my circumstances—including my work schedule and family obligations—ACDJR kindly provided me with a loaner vehicle on January 16. I appreciated this resolution, as it allowed me to continue my daily responsibilities. I did not receive any updates on my vehicle until January 31, despite ACDJR having possession of it since January 2. Upon picking up my Jeep, I was unexpectedly quoted over $1,000 in additional charges. Given that my engine replacement was approved under warranty with a $300 deductible, I found this discrepancy concerning. After speaking with Michael, the final amount was adjusted to $374, which I appreciated. However, my concerns did not end there. Upon reviewing the invoice, I noticed several recommended repairs marked as "customer declined." I was never contacted about these issues and therefore did not have the opportunity to approve the repairs. Shortly after driving the vehicle, I heard a recurring noise and contacted Michael, who advised me to bring the car back. The technician informed me that the noise was due to repairs that were not completed. One issue involved a broken EVAP hose, which had previously been temporarily taped by Justin, the manager, due to part unavailability. Another problem involved a stripped exhaust stud found during the engine removal. Instead of permanent repairs, temporary fixes were made. On February 4, my check engine light came on. I have since contacted the warranty company and will need to take my Jeep to another repair shop, incurring additional expenses. I believe that ACDJR should take responsibility for these unresolved issues and either cover the cost of repairs or complete the necessary work to fix my vehicle properly. More

Staff professional and friendly. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase. Answer all concerns regarding the purchase process. Follow up even after purchase to make sure I was happy with choice of purchase. More

Caleb was GREAT he’s literally the best. He made my car buying process so easy He made my car buying process so easy More

Caleb is your Guy! He is your go to if you’re looking for a great experience from beginning to end with your purchase.hands down! He is your go to if you’re looking for a great experience from beginning to end with your purchase.hands down! More

I purchased 2 Dodge Challengers and have been sending ups to the dealership. My Experience was great and will be sending them more business. Thank you so much my wife and mom loves there vehicles, Thanks Dav to the dealership. My Experience was great and will be sending them more business. Thank you so much my wife and mom loves there vehicles, Thanks David Osteen More

I want to thank you Mr. proctor Johnston for helping me with a brand new 2024 Hyundai Elantra your service was amazing outstanding and customer service was very nice and I ap proctor Johnston for helping me with a brand new 2024 Hyundai Elantra your service was amazing outstanding and customer service was very nice and I appreciate every step of the process thank you again More