First Ford

Good experience I was surprised how easy it was to have my airbag recall completed. There is a great difference compared to the previous owners bad practices I was surprised how easy it was to have my airbag recall completed. There is a great difference compared to the previous owners bad practices More

Took care of my issue above and beyond. Had a blowout tool care of it asap knew I needed my car within the hour. Put 2 new tires on alignment and off I went and in time for my job. Thank you Had a blowout tool care of it asap knew I needed my car within the hour. Put 2 new tires on alignment and off I went and in time for my job. Thank you to all in the service department More

Wicked good service! I've been bringing my Ford Edge and Ford Fusion in for service since moving to the area. Overall, I've been very pleased with their service, pricing I've been bringing my Ford Edge and Ford Fusion in for service since moving to the area. Overall, I've been very pleased with their service, pricing and customer service. Keep up the good work First Ford! More

Go elsewhere! They only care about the sale after that good luck! Hack Sales Manger Mark Gauthier is a b.s. artist and will never follow through with whatever comes They only care about the sale after that good luck! Hack Sales Manger Mark Gauthier is a b.s. artist and will never follow through with whatever comes out of his mouth. More

Very good service Very pleasant people to deal with , I've been following through with the service plan as scheduled and so far I have been very satisfied with First Fo Very pleasant people to deal with , I've been following through with the service plan as scheduled and so far I have been very satisfied with First Ford More

Directional issue. Own mks Lincoln.. had an issue with my directional....taken care of. Leo Fernandez was very accommodating, offered ride home and pick up. Would recomm Own mks Lincoln.. had an issue with my directional....taken care of. Leo Fernandez was very accommodating, offered ride home and pick up. Would recommend first ford for service More

Service experience when I bought my truck from first ford they informed me about the first ford for life service program. Yesterday was my first service and the process when I bought my truck from first ford they informed me about the first ford for life service program. Yesterday was my first service and the process was great. From the time I spent waiting to the price I paid I have absolutely nothing to complain about. More

NEVER do business with this place EVER! Bait and Switch!! I've been looking for a specific used vehicle for a few weeks now, found the exact one I wanted, called the dealership in the morning, spoke with Kerr I've been looking for a specific used vehicle for a few weeks now, found the exact one I wanted, called the dealership in the morning, spoke with Kerri in sales. I advised that I lived 2 1/2 hours away, and that I wanted to put a HOLD on the car, so that I knew that it would be there when I arrived. She took my credit card information, and advised that the car was still available and that the hold is valid for 24 hours. (48 hours max, with approval from the manager) I advised that I would be leaving work early, and will get down there that evening. Drove 2 1/2 hours, pulled up to the dealership, walked in and they advised that the specific car I wanted was just SOLD. Ummm... excuse me?! xxx!!! This is complete xx!!! So what happened to me putting a HOLD on the car? Less than 8 hours from when I called to when I arrived they sold they vehicle I wanted. Apparently the guy who bought said vehicle had been looking at it for a week, but hadn't made up his mind. (That would have been some handy information to have before I left work early!) .... Oh, here's a novel idea, why don't you call him and find out if he wants to actually by said car, before I drive all the way down there?!?!?!?!!!!! So now the Manager is trying to "make it right" by selling me a different car that has less options for more money! (Sorry, buddy, but I grew up in a car dealership, you're NOT pulling that on me.) The manager asks me how much I want to pay a month, I advised that the monthly payment doesn't matter, this is how much I'm paying for the car and for the ESP (Extended Service Plan). I'm not paying more and this price includes interest. He took down the info, advised that he's going to be getting a few more cars in at the end of the week and will get back to me. Frankly, I don't care about doing business with you, I only came here because of this specific car, and then you sell it in less than 8 hours after I called and put a HOLD on it. What makes you think i ever want to do business with you? Do you not think that there are Ford dealers closer to where I live?!! I only came here because of this specific car!!! This is by far the WORST bait and switch I've ever been apart of. I feel very disrespected and used. Not to mention that I'll never get those 5 hours of my life back along with missed pay, wasted gas and wear and tear on my truck. (I didn't get the managers name and honestly I don't care what his name is, I don't plan on ever talking to him again.) More

Great customer service and First ford treats you like family. Gerry DaCosta was very helpful and knowledgeable. He took the time to make sure every question was answered and to First ford treats you like family. Gerry DaCosta was very helpful and knowledgeable. He took the time to make sure every question was answered and to ensure that we left satisfied with our new purchase. Thank you for the great experience. For service, see Leo Fernandes. He takes the time to let you know how everything is going with your vehicle, and how long it will take to complete your service or repair. Thanks! More

Great Dealership This was my first time visiting First Ford. Good selection of vehicles fairly priced and the entire team was fantastic, not pushy in any way, very pol This was my first time visiting First Ford. Good selection of vehicles fairly priced and the entire team was fantastic, not pushy in any way, very polite, and knowledgeable. Worth the trip. More