Firkins Chrysler Jeep Dodge Ram

UNETHICAL BULLIES!Mark Russell put together a deal sent UNETHICAL BULLIES! Mark Russell put together a deal sent to me via email that was acceptable in advance of my 2 hour drive to take delivery of my veh UNETHICAL BULLIES! Mark Russell put together a deal sent to me via email that was acceptable in advance of my 2 hour drive to take delivery of my vehicle. Upon arrival at the dealership I was informed that Luis Tejeda was now in charge of my deal and the deal Mark had provided was no longer valid. Luis' deal required me to pay an additional $3,000 above what had been previously agreed to with Mark. Mark was not willing to talk with me at all. Luis claimed my trade (a 6 month old vehicle that had 100 miles more than their original appraisal was not in the condition they expected (it's literally almost a brand new car that hadn't even been out in the rain until my trip to Firkins that day) and because if that the value had decreased $3,000 since Mark's assessment (while we were waiting the 6 days for the Jeep to arrive). The next day I contacted John Gross, the manager. John was cordial and agreed my treatment was not what he would expect but was unable to honor Mark's original deal. To top it off, I made a $500 deposit to hold the deal until the Jeep arrived, which I was assured would be refundable however as of this writing I'm still trying to get it refunded - first I was told they couldn't process a credit card refund on a Sunday (which makes no sense to me) but they would process it first thing Monday morning (which didn't happen). My requests regarding my refund continue to be ignored as of this writing. Not as much of a frustration but still an indication of how little this dealer cares, when I test drove the Jeep I discovered the rear window wasn't properly installed and was told the grab handles included on the sticker were in a storage compartment needed to be installed by me. Ironically, if the dealer would have been honest upfront and provided a quote they could commit to I likely would have complete my purchase. Even with the extra $3,000 the Jeep was a reasonable deal and well within my budget. Sadly, after their bait & switch game with the managers & their quotes I couldn't trust their intentions. On a positive note, Chris Richardson, my sales consultant, & Summer, his assistant, were very nice. I certainly recommend doing business with them if they are at a dealership that cared more about their customers. More

Best experience and service purchasing our 2021 Dodge Challenger RT! Challenger RT! More

Great service as always for myself and family. Joe has always taken care of us for a long time. Sales has also been great to me always taken care of us for a long time. Sales has also been great to me More

Amazing service they go above and beyond to please customers customers More

Brought my car in due to a recall besides minor service. To my knowledge, everything was performed satisfactorily. I am waiting on a part that is on backorder. To my knowledge, everything was performed satisfactorily. I am waiting on a part that is on backorder. More

My third purchase from this dealer and has had a great experience Everytime. My sales guy Shawn Clark was great as always and Serg the finance guy with his magic fingers got me a great deal. Management al experience Everytime. My sales guy Shawn Clark was great as always and Serg the finance guy with his magic fingers got me a great deal. Management also stepped in to help me get it done. Usually for me buying a car is very stressful but Shawn and the Ferkins team made it very easy and stress-free. Hight recommend! More

My echo diesel has been back at this dealership well over 10 different times in the past couple months just received an engine light on again went to the dealer and service department says it's something to 10 different times in the past couple months just received an engine light on again went to the dealer and service department says it's something to do with the D E F tank that it needs to be replaced but they said it's not covered under the warranty the class-action lawsuit warranty I have a list that says it is covered the one service rep Sean says that he has done two of these tanks under that warranty that they would get back to me also k e n was supposed to get back to me it's been over two weeks and haven't heard a thing More

Consistently reliable service in a convenient comfortable environment.Most of the service people like Ken Hulaska are very personable. He has helped me with service on 2 RAM trucks over 6 years. Conversation environment.Most of the service people like Ken Hulaska are very personable. He has helped me with service on 2 RAM trucks over 6 years. Conversation is easy and I do not mind waiting in the lounge for my service to be completed. More

Had a flat and determined that the tire was not repairable. Called and they had the same brand and size and they would squeeze me in so come on in. Great service and pricing!! repairable. Called and they had the same brand and size and they would squeeze me in so come on in. Great service and pricing!! More

Not going to give you 25 words. Sorry for your loss of the text from the text to the shop for your address on the text from your office and you are looking forward. the text from the text to the shop for your address on the text from your office and you are looking forward. More