Firkins Chrysler Jeep Dodge Ram

Three months after purchasing my new 2013 Nissan Sentra, I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Ce I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Certified Collision Center, it was a natural thought to have it repaired there. After about three months of my car being in the shop and me being in a rental that is in no way comparable to my own car, I am told that my car is ready, so my brother (a former auto body detailer and lifelong car enthusiast) and I go to pick it up. Unfortunately as we had dreaded, our standards were not met with multiple small cosmetic details that should not be apparent on a brand new car. Parts were ordered and I was sent on my way with my car with an appointment in the near future to have them taken care of. That evening my car died and would not start in my driveway. Missing work, the next day I had the car towed back to the body shop to be looked at. They can not explain what happened and essentially blame it on the staff at the Nissan Dealership for doing something wrong while checking a computer code, and now all of the sudden I need a new fuel pump. Another month of waiting for the part to arrive, during which I paid an unexpected visit to the shop to see how things were going. I was previously told that all the cosmetic issues we had discussed had been complete and we were only waiting for the pump. When I arrived not only were barely any of the cosmetic issues dealt with and it seemed as though my car had been sitting in the same spot the whole time, I also happened to find a rusty razor blade stuck to the top of my new car with a large rust spot around it. Miraculously, after my visit that friday, the part is in and my car is ready for me to pick up on wednesday. All seems well except for yet another cosmetic detail that was not present the last time I saw my car that is scheduled to be dealt with within the next few weeks which meant I would have to yet again inconvenience myself and bring the car back on my day off. After a day of driving a loud vibration begins to resonate from the dashboard anytime I put my foot on the gas. An appointment is scheduled for monday, I am provided with yet another rental car. The monday appointment goes well, the vibration was a minor detail and I was even surprised to find that they took care of the cosmetic detail I had pointed out at our last meeting. My brother was not able to attend the final pick up with me, but upon seeing the car he was able to point out yet again, multiple cosmetic details that are ammature mistakes in the auto body world (painting and sanding while trim is on, causing scratches on my chrome and paint where paint should not be, tape lines and uneven clear coat, Sloppily installed parts, uneven buffing causing unattractive swirls in the finish) While any average Joe may not notice the issues or think that they are a big deal. But being that my BRAND NEW car that I have owned for seven months, four of which I was paying payments on a car that was in the shop, I expected perfection and was extremely let down. While the staff at the collision center is very nice, it does not make up for the ammature, sub par work we received. My brother even went so far as to say that if he were the manager that he would be embarassed by the work that was done on my car. More

we came into your dealership on 05/12/12 not really shopping for a car because we wanted to more because we had to my wife was in a car accident 3 weeks prior and totaled her car so as you could imagin shopping for a car because we wanted to more because we had to my wife was in a car accident 3 weeks prior and totaled her car so as you could imagine we weren't really looking forward to countless hours of shopping for a car,however once at your dealership we were approached by Rose and she informed us she had only been there a short while and was still learning and we would just like to say she was great,what ever questions we had that she didnt know she quickly found out and thats where brian came in he stepped in answered everything we needed to know,then it came down to our credit which at this time isn't so great so we were thinking we would have to go through the buy here pay here program that you offered so they went over all of that with us and the amount of money needed down we could not afford at this time,thats when your wonderful manager Royce stepped in and said lets give regular finacing a try it cant hurt, so we did and now we own our new hummer and could not be happier every thing went quick and smooth,Rose was a great sales person not only was she helpful with the sale,it was like we known her forever,as well was Brain so we would just like to tell you that you have a great team there and they all sure did thier part we felt right at home not once were we pushed or made to feel uncomfortable we had the best service we have ever had at any dealership we have been in. We will for sure tell all our family and friends where to go when they are in need of a new car once again Thank you! Paul Willis More

My husband and I had purchased our first Jeep Grand Cherokee 2004 at Firkins. We were never disappointed with our decision to do so. We had a great experience then and were treated excellent. Never h Cherokee 2004 at Firkins. We were never disappointed with our decision to do so. We had a great experience then and were treated excellent. Never had any problems with our Jeep and performed great. This time going back to purchase a new vehicle we hoped to have the same treatment. It was even better. In meeting Scott Tierney in sales he really knew his stuff. He didn't rush us, he explained everything to our satisfaction, never swayed us one way or another. This man is full of information and stats on every car on the lot. Let me tell you, buying a new car is one of my husbands worst favorite things to do. He hates being pressured and cringes when salesmen approach him. He absolutely thought the world of Scott. We were looking to go maybe a little smaller than our Grand Cherokee. We settled on a Jeep Compass 2011. It is perfect for our needs. We have the had the Jeep for 2 weeks now and are very happy with our purchase. I would not hesitate to recommend Firkins to my family or any friends. More

I have been buying my cars there for years and so have all my family members and my friends.Their parts dept and service are great,reasonable prices and my car is in and out no waiting.I cannot say enoug all my family members and my friends.Their parts dept and service are great,reasonable prices and my car is in and out no waiting.I cannot say enough good things about Firkins GREAT Dealership and has been for many many years.I am and will remain and customer.Check out their parts dept,Rob has ALWAYS made sure I get the right parts,Jason in Sales is the MAN to see for a good deal.I have NEVER had any problems with Firkins.Go in and find out for yourselves you won't be sorry. More

I came in for an Oil change. Had previously stopped to make an appointment 2 weeks prior. Joe Murray did not write anything down, he knew me personally and upon arriving for the service it went perfectl make an appointment 2 weeks prior. Joe Murray did not write anything down, he knew me personally and upon arriving for the service it went perfectly. i was in and out in nothing flat. What a great experience. Joe is a great employee. If everyone every where else were the same we would have a great country. Patrick Madonna 2010 Mitsubishi Outlander. More

This dealership was awesome! They had the largest selection of Jeep Wranglers that I have seen in one place. The sales manager knew we were in a bit of a rush since we were intown for my kids' spring selection of Jeep Wranglers that I have seen in one place. The sales manager knew we were in a bit of a rush since we were intown for my kids' spring break and we needed to check in to our hotel. The dealership expedited the sales process ansd we were driving off in our new jeep in no time! When my husband went back to get help with taking the top and sides off, the sales team showed him the whole process, twice!! I would defintely buy another car from Firkins! More

The level of service at Firkins Chrysler is exceptional. They truly car about their customers by making sure they have answered questions, explained everything and made you feel comfortable and valued as a They truly car about their customers by making sure they have answered questions, explained everything and made you feel comfortable and valued as a customer. I would not hesitate to recommend Firkins to anyone. I have owned a Jeep for over 20 years and don't plan on owning any other vehicle. More