Firkins Chrysler Jeep Dodge Ram

Unwilling to help I have a 2015 Grand Cherokee SRT with a tow package. I towed my jet ski with no trailer lights 1 hour to the nearest jet ski dealer. Across the street I have a 2015 Grand Cherokee SRT with a tow package. I towed my jet ski with no trailer lights 1 hour to the nearest jet ski dealer. Across the street was Firkins so I pulled in to see if they could test it to see if the problem was with the jeep. No cars were in the service bay and about 6 or 7 men were standing around. No one approached me so I flagged one down and explained my problem. He talked to another guy who told me the service department closed in an hour and a half so I'd have to make an appointment and come back another day. I just need it checked not fixed I explained. Sorry you have to make an appointment. So I left More

Great shopping experience and superior customer service! Scott Betti, Fred Noyse, Royce Oliver and Jason Byram have been great with us the past 2 times we have needed to purchase a car. We bought our first c Scott Betti, Fred Noyse, Royce Oliver and Jason Byram have been great with us the past 2 times we have needed to purchase a car. We bought our first car with their help 2 years ago and today we bought our second car, my son's first from them again. Scott is very pleasant, personable, honest, hard-working and no-pressure salesman. He knows his inventory and cars. He can answer any question you have about the cars he has on the lot and pretty much most other cars in the market. We didn't feel stressed, worn-out or worn-down after our shopping experiences with Scott. He gave the space and time we needed to arrive at our own decisions without any pressure on his part. At the same time, the customer care representatives at Firkins stayed in touch with us so we didn't feel neglected either. I think it's just a very well-managed and smartly-run business because they have a great inventory and selection, new or used; they compete price-wise and their service is second to none! More

Oops repair I just purchased a new Ram pick up and then got an opps. I took it to Firkins collision center and had a excellent experience dealing with Dave. He ad I just purchased a new Ram pick up and then got an opps. I took it to Firkins collision center and had a excellent experience dealing with Dave. He addressed all my concerns and kept me abreast of the repair progress. When I picked my truck up it was like new.KUDOS to Dave and all the body shop personnel. More

Stress-free and professional The entire car buying experience was stress-free and professional. Josh in sales was efficient and courteous! Rick provided us with great pricing! The entire car buying experience was stress-free and professional. Josh in sales was efficient and courteous! Rick provided us with great pricing! I traveled from North Florida to make this purchase and I would do it again. More

Great service from start to finish From my initial contact with Chandler over the Internet, the manager Rick and my sales representative Zach made the buying experience as efficient and From my initial contact with Chandler over the Internet, the manager Rick and my sales representative Zach made the buying experience as efficient and friendly as possible. I will definitely recommend the Firkins automotive group to any friends or family looking to buy a vehicle. More

Joe is the Best! Joe is professional and friendly. He treats you and your vehicle as if it were his own and you were the only one that mattered! Joe is professional and friendly. He treats you and your vehicle as if it were his own and you were the only one that mattered! More

Another new purchase I change vehicles frequently and have found that I'm always treated more than fairly by the whole Firkins family. My wife had an excellent experi I change vehicles frequently and have found that I'm always treated more than fairly by the whole Firkins family. My wife had an excellent experience with her Nissan and me with two Wranglers, two trucks and one day maybe a Challenger. If you are looking for a new car, you will not find a better dealer than Firkins. More

2016 CHRYSLER T & C PURCHASE Excellent experience from the time we walked in. We were greeted by the receptionist and brought right to our sales representative for our appointmen Excellent experience from the time we walked in. We were greeted by the receptionist and brought right to our sales representative for our appointment. We were greeted by all that came in eye contact. We were offered coffee, water or soft drinks. Scott our sales representative asked what we were looking for and brought us to see several models and we took one for a test drive. Not a lot of high pressure. More

Recall Was notified to bring our car in for a recall. Was taken care of as soon as I drove up. Was told it would take about an hour. Went to the waiting r Was notified to bring our car in for a recall. Was taken care of as soon as I drove up. Was told it would take about an hour. Went to the waiting room and found coffee and donuts plus French Vinilla creamers. One hour later my name was called and the car was ready. All of my car needs will be done Firkins in the future. More

Treated fairly We were treated fairly and given information about our Check Engine Light in an informative manner, We were not charged for something we didn't need We were treated fairly and given information about our Check Engine Light in an informative manner, We were not charged for something we didn't need or understand. More