Firkins Chrysler Jeep Dodge Ram

Oil change Everyone was curtious and very helpful I have trouble walking and they helped me with the elevator thank you all for helping me and taking time to hel Everyone was curtious and very helpful I have trouble walking and they helped me with the elevator thank you all for helping me and taking time to help me More

Appointment problem It took three days to schedule an appointment! I left a callback number, but no one returned my call! On the third day I was able to speak with a serv It took three days to schedule an appointment! I left a callback number, but no one returned my call! On the third day I was able to speak with a service representative and scheduled an appointment! More

Great experience Friendly staff great help. Will definitely recommend this dealership. and I will retry. For service and any parts I need for my truck. Job well done. Friendly staff great help. Will definitely recommend this dealership. and I will retry. For service and any parts I need for my truck. Job well done. More

Worst service department- consumer beware The had a good review for this service department at one time only because I was told if I did not change a negative review they would not fix an issu The had a good review for this service department at one time only because I was told if I did not change a negative review they would not fix an issue their service people caused. Today was the straw that broke the camels back that is making me tell the truth about firkins! I had to deal with Jeep corporate to get service on my Jeep and a rental car was being set up through them while my Jeep was being fixed. I was greated with a we don’t give rentals over the weekend so you can joy ride while we work on your car... I explained the situation and he said go see your advisor... my advisor, Sean Averso, didn’t even have enough politeness to look me in the eyes and talk to me he just said we don’t have any more rentals call enterprise and wait for Jeep corporate to reimburse you or just go... I left! As I drive out I called corporate and was on hold for my case manager only to find out Sean already was calling saying he’s done trying to help fix my Jeep because I skipped out on dropping my Jeep off and got an attitude. I guess walking away when someone turns there back on you and tells you to go is rude now! They have left parts off my Jeep and caused damage that they tried to get out of fixing and now are trying to refuse working on a brand new vehicle with less then 5000 miles on it! More

Efficient, courteous, short wait time I had an appointment, I was on time and so was the service department . They took me back to my vehicle a explained the issue wit my tires. I had an appointment, I was on time and so was the service department . They took me back to my vehicle a explained the issue wit my tires. More

Oil change and tire rotation Very affordable and easy to make appointment. But no extra was added, such as car wash or vacuum. This was my first service since owning a bmw. So the Very affordable and easy to make appointment. But no extra was added, such as car wash or vacuum. This was my first service since owning a bmw. So the price was way better, but the final pickup was disappointing. More

great experience great experience, from sales to finance. Good selection, fair prices. in and out in a short period of time. Brett, Kevin and Jeff great to work with. great experience, from sales to finance. Good selection, fair prices. in and out in a short period of time. Brett, Kevin and Jeff great to work with. More

Great service We brought two vehicles 2017 Chrysler 300S and 2006 Dodge Grand Caravan (original owners) For both oil changes and new rear brakes on Dodge. It took We brought two vehicles 2017 Chrysler 300S and 2006 Dodge Grand Caravan (original owners) For both oil changes and new rear brakes on Dodge. It took less than 2 1/2 hours and $500+ (Ouch!) Joe Murray the service rep always does great job and we feel is honest on need. He is why we go to Firkins. More

Smooth Operation Professional, efficient, courteous, clean areas. Made an appointment online, went in, was met promptly and had my service completed quickly - no muss Professional, efficient, courteous, clean areas. Made an appointment online, went in, was met promptly and had my service completed quickly - no muss, no fuss. Recommended. More

To much time The service was awesome! I got there at 8:08. I had an oil change and tire rotation it took until after 10:00 to get it done. The service was awesome! I got there at 8:08. I had an oil change and tire rotation it took until after 10:00 to get it done. More