Firkins Chrysler Jeep Dodge Ram

Took much longer than expected with an appointment We recently moved to south Riverview and Firkins is a little closer to me (time wise) than my normal dealership on Dale Mabry. We made an appointment We recently moved to south Riverview and Firkins is a little closer to me (time wise) than my normal dealership on Dale Mabry. We made an appointment for 7am (earliest they had) and when I showed up at 645am, there were already cars waiting. I was told they were night drops. First, our advisor was great. I believe his name was Rob? Very polite person. No complaints on him. By the time the "night drops" were cleared from the driveway and Rob took my keys, it was just after 730am. We went inside, had some of the complimentary bagels and waited. Other customer began to arrive for service and were called, paid and left while we still waited. It was about 10:30am by the time we were called up to pay for our service. Being a service adviser myself I know things can get a little hectic at times but when we have appointments at our shop, they are in an out in an hour or less. 3.5 hours for a simple oil change was about 2.5 hours too long in my opinion. We wasted our entire Saturday morning sitting at the dealership. Might make the longer drive back to my normal dealership on Dale Mabry for oil changes from now on. More

Not a typical sales experience. I hate buying cars more than anything. It is usually an extremely long and painful process. The average time I have spent closing with the finance I hate buying cars more than anything. It is usually an extremely long and painful process. The average time I have spent closing with the finance person is an hour and I have had the add on sales stuff with the closing take over 2 hours. Jef was awesome. I was in and out in less than 15 minutes. Theresa was extremely knowledgeable and efficient. More

problem solved ! Joe was very knowledgeable and explained the issue I was having....noticed a difference immediately when leaving the dealership..will continue using t Joe was very knowledgeable and explained the issue I was having....noticed a difference immediately when leaving the dealership..will continue using this dealership.....well done... More

Recall I went in for the recall on my Jeep commander for the key switch I like that I can get Saturday appointments at 7am they have done my other recalls al I went in for the recall on my Jeep commander for the key switch I like that I can get Saturday appointments at 7am they have done my other recalls also More

Happy Jeeper Great service, very accommodating. Justin was professional and pleasure to work with. Took care of every aspect of our needs. Love my new Jeep. Going Great service, very accommodating. Justin was professional and pleasure to work with. Took care of every aspect of our needs. Love my new Jeep. Going to recommend to everyone. More

ABS service I called Firkins on 2-20-19 after my ABS light came on and spoke to Ron. I was freaking out because I had taken my car to Tire Kingdom to get an oil c I called Firkins on 2-20-19 after my ABS light came on and spoke to Ron. I was freaking out because I had taken my car to Tire Kingdom to get an oil change and after picking it up the light came on and my brakes began to grind and not stop while on the roadway so I was obviously terrified at the time. Ron actually calmed my nerves down and was able to get me an appt Friday morning first thing. He and the Firkins team did a great job and I feel much better about driving my vehicle around again. Thank you guys so much! More

false completion of service I bought a Ram vehicle and they were to inspect it for certain issues when i bought it. I was told it was complete and had checked and not even touche I bought a Ram vehicle and they were to inspect it for certain issues when i bought it. I was told it was complete and had checked and not even touched for example the spare was loose ..told was done and not even touched. The fog lights were loose and they told me they could not be fixed. I had gone under the car to tighten them up. Picked up the vehicle with a nail in the tire and told i had to wait a week to plug a tire. Alignment fixed..Nope.. Lies they told me...also the paint because they fixed a dent was awful and had to go back 5 times for different things they said they fixed. The worst experience and will never go back. The sales people and service people know that truck so well they saw it so often when they could have done it right the first time. More

service When you bring your in for service they are prompt and get the job done in an orderly fashion and they check over your entire vehicle too see if anyt When you bring your in for service they are prompt and get the job done in an orderly fashion and they check over your entire vehicle too see if anything needs prompt attention. More

Great buying experience A friend of mine recommended that I tried Firkins for a new vehicle. I worked with Jeff Gray and have nothing but good things to say. He was patient, A friend of mine recommended that I tried Firkins for a new vehicle. I worked with Jeff Gray and have nothing but good things to say. He was patient, knowledgeable, and at no point try to pressure us into purchasing a vehicle we were not ready to buy. Great customer service. I highly recommend Jeff at Firkins. More

WOULD SUGGEST CLEANING THE WINDSHIELD FOR EACH SERVICE DONE. QUICK SERVICE WOULD SUGGEST THAT THE WINDSHIELD BE CLEANED EACH TIME A VEHICLE IS SERVICED. THAT IS THE WAY SERVICE USED TO BE. UNFORTUNATELY WE DON' QUICK SERVICE WOULD SUGGEST THAT THE WINDSHIELD BE CLEANED EACH TIME A VEHICLE IS SERVICED. THAT IS THE WAY SERVICE USED TO BE. UNFORTUNATELY WE DON'T SEEM TO GET THAT TYPE OF SERVICE ANYMORE. More