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Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
2,201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,201 Reviews of Firkins Chrysler Jeep Dodge Ram
July 06, 2019
20k mile suggested service and oil change All good, some other dealerships give you a car wash and even car detailing when you purchase a car from them and bring it in for the regular suggeste All good, some other dealerships give you a car wash and even car detailing when you purchase a car from them and bring it in for the regular suggested maintenance. It's cheap to do and goes above normal expectations so it's something that makes you glad you had the work done at the dealership, builds loyalty, and it's something you tell other people about. More
by Grand limited
Verified CustomerEmployees Worked With
Kristen McCullough
July 06, 2019
Used Jeep Purchase Overall it was a good experience. I would buy from them again. My only complaint is that the vehicle was poorly detailed. When we took it for a tes Overall it was a good experience. I would buy from them again. My only complaint is that the vehicle was poorly detailed. When we took it for a test drive there was still dog hair from the previous owner. Coins in the console and dirt all over the back windows. After looking past that the salesman and the finance guy were great to work with! More
by kitcat777
Employees Worked With
Jason Byram, Todd Lee
July 06, 2019
First Oil change and Tire Rotation Kristen was great. She made me feel like a priority and explained what to expect before even taking my keys. I trust the dealership more than the 10 Kristen was great. She made me feel like a priority and explained what to expect before even taking my keys. I trust the dealership more than the 10 minute oil change places, and feel confident my Jeep is maintained correctly. More
by jp11690
Employees Worked With
Kristen McCullough
July 06, 2019
treated well although the process was slow, we were treated very good. the sales personal were friendly and informative. sales person Teresa spent a lot of time wi although the process was slow, we were treated very good. the sales personal were friendly and informative. sales person Teresa spent a lot of time with us and was very helpful. if it were me I would try very hard to speed things up. More
by thado17
Employees Worked With
Theresa Stevens, Carl Kovach, Joe Murray
July 04, 2019
New windshield wipers Their computers went down and our back windshield wiper should have cost $20, but he only charged $18 each, which was the cost of the 2 front ones. I Their computers went down and our back windshield wiper should have cost $20, but he only charged $18 each, which was the cost of the 2 front ones. I thought that was really nice. More
by Vicki
Employees Worked With
I don't remember his name.
July 04, 2019
Firkins is OK by me All was good but, I think we were a little rushed at the end, Kevin did not take the time to go over any instrumentation in the auto. I learned on the All was good but, I think we were a little rushed at the end, Kevin did not take the time to go over any instrumentation in the auto. I learned on the fly. Other than that it was an ok experience. More
by RFRANK40
Employees Worked With
Kevin Meunier
July 04, 2019
Excellent Customer Service We took our vehicle in for service and I must comment on the excellent customer service we received. Kristen did an excellent job of keeping us inform We took our vehicle in for service and I must comment on the excellent customer service we received. Kristen did an excellent job of keeping us informed. I appreciate the little extra attention she offered. Thanks again Kristen. More
by oldnavygunner
Employees Worked With
Kristen McCullough
July 04, 2019
Very speedy and professional staff Professional, speedy, clean environment with the service dept. However, the sales rental staff were very customer unfriendly. They really didn’t care Professional, speedy, clean environment with the service dept. However, the sales rental staff were very customer unfriendly. They really didn’t care about the customer and clearly it is just a job for them. More
by lindabeag
Employees Worked With
Sean Averso
July 03, 2019
Worst Experience of my Life The sales staff here are friendly (especially Rhonda) and the GM Jorge Mendez is the friendliest, most helpful person at this dealership. John Gross, The sales staff here are friendly (especially Rhonda) and the GM Jorge Mendez is the friendliest, most helpful person at this dealership. John Gross, the CFO has tried to be helpful; however, the service department, Rob Lohbauer, and Chrysler have treated me so badly that I am selling my car and I will never set foot in this dealership again, despite all the warranties I paid for. Right at 70,000 miles my Jeep started stalling intermittently. I brought it in and after 3 days was told I could pick it up. I showed up and was told they didn't even have the part I need and I would have to come back. Rich apologized and was friendly but this was just the beginning of what has turned out to be the worst experience in my life in any type of consumer transaction. I picked it up the next day but it stalled again less than 24 hours later at 45 mph. They told me to bring it in. I told them i was afraid to drive it and asked them to tow it. They refused. I tried to drive it up but it stalled on my way. I had someone take me up to the dealership where I eventually met with Jorge Mendez. I was told they would tow it, take a couple day to have a Chrysler rep look at it and if they couldn't find the problem, they would help me get trade-in assistance with Chrysler. He told me Rob Lohbauer would call me in an hour. That call never happened. I ended up working it out myself to have the car towed. After days in the shop and Firkins not being able to find the issue, I eventually spoke to the CFO, John Gross, who again said they would work with me. He even said "We want to take care of you and make this right. He apologized for the lack of communication and poor interactions with the service department and also said, "a lady like you shouldn't be left broken down. It's dangerous and we understand this has been an emotional roller coaster with this car." I was promised this would be taken care of, and I trusted them. After 6 days in the shop Chrysler never came out and looked at my car. Service is trying to tell me there is nothing wrong with it despite the fact they told me over the phone when it was brought back in there was something with the ECU. I finally did speak with Rob, or should I say he spoke at me, demanding a take the car back in it's current condition without repair. He continuously cut me off and spoke over me. I actually asked him to let me speak about 3 times in a 5 minute conversation and he said "No you're not listening. This problem is between you and Chrysler. We can't do anything for you." I explained that Jorge and John told me that Firkins said they would help me. He said "I am sorry they told you that but those were false statements." Yes, the director of service told me that the GM and CFO were making "false statements." Those were his exact words. I was in shock. I reported to Chrysler, as I was told to. All they did was call the dealership and then called me back and said: "the vehicle is running as it was manufactured to. Continue to drive the vehicle and when it happened again, call a tow truck immediately and have it towed to Firkins." They added that their power train was only warranted for 70,000 miles so I'm on my own thereafter. I am done with this company and this dealership. I have been nothing but kind and I have done my best to be patient because the staff (other than Rob) was so friendly. But friendliness and customer service are not the same. I am now stuck with a non-drive-able vehicle with a $550/month car payment, despite the extended warranty. More
by Kelli
Employees Worked With
John Gross, Rob Lohbauer, David Knisley, Ken Haluska, Richard Drewes, Jorge Mendez, Rhonda O'Brien
July 03, 2019
Visit to Bradenton FL Salesman did a great job. He was very proactive and every question I had, he got me an answer. The dealership on the pre-owned section seemed a bit s Salesman did a great job. He was very proactive and every question I had, he got me an answer. The dealership on the pre-owned section seemed a bit small but the cars were clean and the inside was clean too. The other sales persons were courteous to me as well. The finance department was fine. I really don't like financing but it was unavoidable in this case. The finance crew were respectful enough. The entire team tried to get me in and out as I requested (quickly). I did not fee any hard presser to buy but since I was in no rush and I did let them know that, this was really not a factor this day. Overall, yes I would buy another car from them if the occasion arises and I would like to give a special thanks to my sales man Dean Hannemann who hung in there with me. I believe he had help from others but he was the one I finished with so thank you Buddy! More
by GBIZ711
Employees Worked With
Ashley Bell, Aravella Davila, Jenna Demaya, Dean Hanneman, Craig Hoffman, Christine Sherer
