Firkins Chrysler Jeep Dodge Ram

Nails Great visit was greeted quickly and Ken always gets me in and out, if it’s busy he lets me know it may take a bit, I appreciate this very much Great visit was greeted quickly and Ken always gets me in and out, if it’s busy he lets me know it may take a bit, I appreciate this very much More

Joe Murray - great representative Pulled in for service at the appointed time and learned my appointed service advisor was on vacation. Didn’t wait long before Joe Murray asked how he Pulled in for service at the appointed time and learned my appointed service advisor was on vacation. Didn’t wait long before Joe Murray asked how he could help. He set me right up with the paperwork and I was off to the waiting room. I’m always appreciative of service providers who see a customer in need and take action to help. That was Joe Murray. It’s these simple things that matter and differentiate. Thanks to Joe. More

Didnt live up to promise made Last service was a nightmare, was kept waiting forever with no contact with the service a manager. After my last review, I was promised a free detai Last service was a nightmare, was kept waiting forever with no contact with the service a manager. After my last review, I was promised a free detailing. When I called for my appointment I reminded the young lady about the promise and she said she would note it. Upon arrival I was told there would be no time for a detail. The oil change was done in a timely manner but had to stand in the heat for quite a while before some got my key to the car. I travelled 1 hr and 45mins for this service, Will never return to firkins, this is not the way to keep customers, very disappointing!!!!!!!!!!!! More

Recent used car purchase Great experience with mike and this dealership! I would recommend mike and firkins to anyone looking for a good deal on good cars! Thank you! Great experience with mike and this dealership! I would recommend mike and firkins to anyone looking for a good deal on good cars! Thank you! More

Thanks Firkins from Mr. Claar My 2014 RAM with 5,995 miles had a brake failure caused by the master cylinder which severely damaged my rotors, brake pads, ABS sensors, and other co My 2014 RAM with 5,995 miles had a brake failure caused by the master cylinder which severely damaged my rotors, brake pads, ABS sensors, and other components. I should have pulled over immediately when I smelled a burning smell, but I thought I could limp the truck 5 miles to the dealership. The repair bill was exceeding $3,000 due to the damage, the vehicle was outside of warranty, however the dealership explored all options for me due to the low mileage. The dealership went the extra mile, contacted Chrysler on my behalf, and ensured that I would not bear the brunt of the repair bill. The Service Manager, GM, and Joe all made me feel like a valued customer, they listened to my concerns, and the repairs were reduced by $2,000. I will say also when I have purchased new vehicles from them in the past their sales department also gave me the best possible price, trade in values, and were professional. More

Customer service The place clean and neat in the waiting area the accommodations were great listen my problems with the car I would bring my car back again The place clean and neat in the waiting area the accommodations were great listen my problems with the car I would bring my car back again More

No pressure sales Mike S was great to work with, he found us the truck we needed with no pressure. Would definitely recommend him and his dealership to work with Mike S was great to work with, he found us the truck we needed with no pressure. Would definitely recommend him and his dealership to work with More

first class servvice My battery in my Ram 1500 went dead. I called my service adviser and he was able to get me in the next morning. Testing the alternator and the battery My battery in my Ram 1500 went dead. I called my service adviser and he was able to get me in the next morning. Testing the alternator and the battery was going to take a few hours so i was set me up in a rental so I could make it to work on time. More

Service was outstanding! Ken takes great care of me and my car.i won’t trust my car with anyone else. Ken is great at making sure my Jeep is in tip top shape! was outstanding! Ken takes great care of me and my car.i won’t trust my car with anyone else. Ken is great at making sure my Jeep is in tip top shape! More

Alone without a car I returned after two weeks and my Jeep wouldn’t start. Service friend Joe Murray recommended a tow service and arranged a car for me to use. Also he w I returned after two weeks and my Jeep wouldn’t start. Service friend Joe Murray recommended a tow service and arranged a car for me to use. Also he was insistent about having my car cleaned before I drove it away. Thanks for everything Joe More