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Firelands Toyota

Sandusky, OH

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rated
242 Reviews

904 E Strub Rd

Sandusky, OH

44870

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242 Reviews of Firelands Toyota

May 04, 2020

Awesome experience! Kasper took the uneasy feelings that are usually the norm when purchasing a used car and totally threw them out the door! I couldn't have found a better deal on the price as well as the More

by gdlv326
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Steve Donahue
May 28, 2020 -

Firelands Toyota responded

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Kindest Regards, Matt Maschari General Sales Manager (419)502-5610

May 02, 2020

GREAT! I was not happy with my 2019 Highlander's city MPG and it struggled to get past 18 MPG on the highway. Both my wife and I decided to see if we could t More

by BILL-RITCHIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Todd Carney
May 02, 2020 -

Firelands Toyota responded

Bill, thank you for your repeat business and great review! Todd will be pleased to hear about you positive words and recommendation. Enjoy your new Rav4 and please let us know if you have any further questions. Thanks again! Kindly, Matt Maschari General Sales Manager (419)502-5610

April 23, 2020

Nice work taking care of what needed to be done. Alecia was our sales person and did a great job! She had a lot of knowledge of the brand new cars and showed us how to use everything inside the car. More

by Kayla
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Alecia Henson
May 27, 2020 -

Firelands Toyota responded

Thank you so much for your kind words, Kayla. We really appreciate you taking the time out to share your experience with us—and we agree, Alecia is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Regards, Matt Maschari General Sales Manager (419)502-5610

April 07, 2020

The purchase of my 2015 Lincoln went smooth. Love the car and Kasper has address any concerns or issues I’ve had since the purchase. Thank you! More

by Colleen
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Steve Donahue, Todd Carney
Apr 10, 2020 -

Firelands Toyota responded

Colleen, Thank you for taking the time to review your experience with us. Without customer feedback such as yours, we would not be able to offer a high level of customer service. Your patience and understanding are very much appreciated, especially during these trying and unprecedented times. Please let me know if you need anything in the future. Stay safe and healthy! Gratefully, Matt Maschari General Sales Manager (419)502-5610

April 03, 2020

Jared was just the right level of educated and laid back. I appreciated not needing to search farther away for a decent deal. Love the car. More

by idjar
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
May 28, 2020 -

Firelands Toyota responded

Thank you so much for taking the time to share your experience at Kasper Toyota. We take pride in knowing our customers are happy with their car buying experience. Jared definitely knows what he is doing and he is very good at making his customers feel comfortable. Thank you for your business and the positive recommendation! Respectfully, Matt Maschari General Sales Manager (419)502-5610

April 03, 2020

issue resolved the Manager Matt reached out to me and indicated that the issues that I had will be resolved. Excellent response time and he has assured me that all w More

by BAIRN1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Jacob Contreras
April 01, 2020

Jared was great and patient with my daughter. I cannot remember who did the final sale, but he was great as well. Very nice people to deal with. More

by ANGELACHESSER2011
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
May 28, 2020 -

Firelands Toyota responded

Thank you for taking the time to share this positive rating! I will make sure to share this with Jared to let them know to keep up the amazing work. I hope you'll stop by again soon when you're in Sandusky. Enjoy the car and thank you for your business. Kindly, Matt Maschari General Sales Manager (419)502-5610

March 30, 2020

This dealership is absolutely amazing and nothing less! They made this experience great and they were so helpful! I would totally recommend getting your next car from them! They’re so willing to help and t More

by aimeesmith2000
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Steve Donahue, Johnny Perez
Mar 30, 2020 -

Firelands Toyota responded

During this tough time, I cannot thank you enough for your trust! It was a pleasure meeting you and your boyfriend. Johnny, Steve, and I really appreciate your business. I am glad we could make your purchase as easy and effortless as possible. Please keep us posted and let us know how the Corolla is doing. Stay safe and healthy! Kindest Regards, Matt Maschari General Sales Manager (419)502-5610

March 19, 2020

Relaxed, with no pressure. Jake was great. He took time to answer our questions and made sure we were totally pleased with our purchase. Have always hated dealing with car sale More

by CHIPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jacob Contreras
May 28, 2020 -

Firelands Toyota responded

On behalf us all of us at Kasper Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jacob. We will be sharing your feedback amongst our team. Enjoy your new car and please come visit us again soon! Respectfully, Matt Maschari General Sales Manager (419)502-5610

March 18, 2020

Great Experience My husband & I dealt with Todd Carney & he was very experienced, helpful & wonderful to work with. We bought a car & he went over every question we a More

by TERRY528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski, Steve Donahue, Todd Carney
May 02, 2020 -

Firelands Toyota responded

Thank you for the great review and kind words. We enjoyed assisting you with the purchase! Todd and the rest of the team are here for you in the future. Please let us know what you might need from us. Regards, Matt Maschari General Sales Manager (419)502-5610

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