Findlay Toyota - Service Center

Personnel Every time I have any problem about the car,I know Findlay is knowledgeable there to help. Especially Brandon Day Service Writer, who explains and m Every time I have any problem about the car,I know Findlay is knowledgeable there to help. Especially Brandon Day Service Writer, who explains and make sure I know exactly what and why all service being performed on my wonderful Hybred..... More

Great Service I have never received as great service as I received at Findley Toyota. The service manager Tommy and my service writer Phil Crabtree took very good I have never received as great service as I received at Findley Toyota. The service manager Tommy and my service writer Phil Crabtree took very good care of all my needs to take of service needed for my car. More

Power train warranty refused without proof Brought my vehicle in to get diagnosed and repaired at Findlay Toyota after a break down. Still under powertrain warranty at under 5 years old and aro Brought my vehicle in to get diagnosed and repaired at Findlay Toyota after a break down. Still under powertrain warranty at under 5 years old and around 40,000 miles on the odometer. However immediately upon visual inspection they said because there was a flex fuel kit for E85 in the vehicle my warranty was voided. This is without them actually diagnosing the problem therefore making it impossible to identify the actual cause of the break which is legally required by the Magnuson-Moss Act they don't seem to care about. They haven't opened it up but suspect a spun rod bearing based on the symptoms and say it requires around $5,000 for a short block replacement. Spun rod bearings are a common complaint online for these vehicles even on low mile stock vehicles with zero modifications and so I believe my problem is absolutely unrelated to anything I have on the car or to anything else because I've followed my maintenance. This seems like a complete cop-out from Toyota and their service department to avoid any responsibility. I followed regular maintenance and had these modifications running on the car for 2 whole years without any problems when casually driving on the freeway I suddenly bogged out and ran rough. They couldn't do better than to jump to the accusation that it's the owners fault and offer no help. Supremely disappointed there were no other options or compromises offered to me. Terrible service towards someone who's purchased their vehicle thinking they made quality vehicles. I'll take my repairs somewhere else now where I feel more confidently they'll actually take the time to identify the problem and fix it for a fair price. This will be the last time I do business with Toyota as a whole because clearly they don't care about their customers so in the future my next vehicle purchases will be with another company and I'll absolutely share my experience so that friends and family never have to deal with the same shady practices of Toyota Findlay. More

Would recommend! Nice people!! Very knowledgeable! Would highly recommend. I was traveling to Las Vegas, I am originally from Indiana. I liked the dealership more than Nice people!! Very knowledgeable! Would highly recommend. I was traveling to Las Vegas, I am originally from Indiana. I liked the dealership more than my hometown Toyota. More

Great I have been bringing my car to Findlay Toyota for many years I get great service my car is always taken care of correctly. I always ask for Phil Cra I have been bringing my car to Findlay Toyota for many years I get great service my car is always taken care of correctly. I always ask for Phil Crabtree. He’s very helpful knowing the service that is due on my car He knows his job and does it extremely well More

Great Experience! The service department of Findlay Toyota in Henderson, NV has to be the hardest working and most helpful service department in the country. All of th The service department of Findlay Toyota in Henderson, NV has to be the hardest working and most helpful service department in the country. All of the service advisors I’ve worked with have been very genuine and helpful rather than just trying to sell me on something and I appreciate that a lot. More