Findlay Toyota

We chose Findlay Toyota because of their high ratings. Will Collier was very professional and kept us informed every step in the engine replacement on our Tundra. He worked with our unusual schedule and u Will Collier was very professional and kept us informed every step in the engine replacement on our Tundra. He worked with our unusual schedule and unique situation. We have lots of tToyota loving family and friends living in the Vegas area we will promote Findlay and Will Collier to. The other Toyota dealers should take note and look to Findlay as an example of how to treat their customers and climb in the rankings as well! More

Eric was very helpful and the service was completed quickly. The dealership is clean and comfortable. quickly. The dealership is clean and comfortable. More

My service experience this time has been subpar. I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scrap I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scraping noise coming from the from driver wheel and noticed grease prints and oil spots on the driver door. My service advisor, Richard, wrote the vehicle up, documented the grease and oil and put the vehicle back in Line to go to the shop. Upon picking the vehicle up the second time, I immediately noticed the grease and oil spots were never cleaned. I drove it all the way home and noticed a rubbing noise coming from the front wheels and could also feel it in the steering wheel. Upon inspecting the wheels, the drivers side wheel center cap was not fully seated on the rim. It appears the hub underneath is not replaced correctly which is not allowing the center cap to reseat properly. Now I have to take the vehicle back to the shop, wasting more of my time because it seems that an incompetent tech is just rushing through the job. Absolutely unacceptable!!! More

Brandon Day was the dealer rep that handled my vehicle. He was professional and kept me informed with the necessary repairs. He was professional and kept me informed with the necessary repairs. More

I stop by for the tire recall and I’m not sure if they actually checked the tires, my tire pressure was low when I dropped the truck and still low afterwards. Who can guaranty the job?? Please get back to actually checked the tires, my tire pressure was low when I dropped the truck and still low afterwards. Who can guaranty the job?? Please get back to me 7027735505 hhdg2903@gmail.com Thank you! More

Wait time for an oil change was redicoulas after making an appointment. My time is worth money...you should hire a scheduler to fix this problem. If one makes an appointment the time should he honored. It an appointment. My time is worth money...you should hire a scheduler to fix this problem. If one makes an appointment the time should he honored. It doesnt take 3 hours to change oil. It makes me consider going somewhere else if you want the pure truth. More

Findlay’s the worst dealership I’ve dealt with of all the dealerships I’ve been to. The waiting room is loud and busy as opposed to quiet and relaxing. The lack of accommodations is unlike any other dealersh dealerships I’ve been to. The waiting room is loud and busy as opposed to quiet and relaxing. The lack of accommodations is unlike any other dealership experience I’ve had. No complimentary carwash, no complimentary loaner car when the service is expected to be longer than 2-3 hours. And salesmen approach you like sharks when you’re in the waiting lounge. And even the snacks are sold, not complimentary. More

Up charged me for shop rags? What’s next I’m i going to be charged for the tools used on my vehicle as well?. Then charge was added for my free oil change then took it off of the What’s next I’m i going to be charged for the tools used on my vehicle as well?. Then charge was added for my free oil change then took it off of the total price why have it included in the first place? Service rep stated I was arguing with him over the 350 doller price that I did not agree too then had trouble explaining the charges. All and all very bad experience. I have been a loyal customer with Toyota with JP as my sales rep, my entire family has bought Toyotas 10-15 vehicles in total. Makes no sense to charge for shop rags it’s a service department of course you should have rags to clean up after yourself. More

I appreciate that I was able to get a same day appointment and the service was completed faster than estimated. Service Advisor Cara was efficient and personable. I will continue to choose to get appointment and the service was completed faster than estimated. Service Advisor Cara was efficient and personable. I will continue to choose to get my Toyota serviced at this dealership. More

I had an appt it took 3 hours this should not be. I'm disabled and can’t sit in one place for very long but can't stand for very long either. The associate that help me was very nice and not pushy I'm disabled and can’t sit in one place for very long but can't stand for very long either. The associate that help me was very nice and not pushy which was a plus. More