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Findlay Subaru Prescott

Prescott, AZ

4.8
228 Reviews

3230 Willow Creek Rd

Prescott, AZ

86301

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Showing 228 reviews

July 19, 2022

Great communication, fast service, kept me informed with the needs and status of my Subaru. Had snacks and drinks available in the lobby- waiting room. The personnel was genuinely kind, helpful, and profess More

by Phil
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Walz, Jesus Soria
July 14, 2022

This is the Bill Clinton of dealerships. I bought a 2019 Subaru Forester for more than a new Forester because they told me there was none available. First off, they are not related to Fi More

by ronallan13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Speakman, Jim Rosenau, Justin Pettycrew
Jul 14, 2022 -

Findlay Subaru Prescott responded

First off the Subaru dealership in Flagstaff is not a Findlay owned store and the name is Flagstaff Subaru. We have nothing to do with that store. We do own Subaru of Las Vegas and Findlay Subaru in Utah. We do not pay our sales people by commission as that is based on profit. We pay a base salary and give a bonus on car count. Non commission means they don't work off of profit. They are only concerned on helping customers even if they are not buying a car. We do not control the amount of new cars that we get nor do we control the used car market. The shortage of new cars has driven up the prices of used cars. We did not hold a gun to your head and make you buy from us. We gave you book sheets and showed you the original window sticker on the car. We offered to let you out of the deal and said we would unwind the deal. We have a great reputation and work very hard to keep people happy. We still will buy it back from you and unwind the deal. We cant make people happy sometimes they need to choose to be happy. I am here for you to do all I can for you Dave "Mac" Macfarlane Gen Manager

July 11, 2022

Very polite and efficient in their Subaru Service department. It was a pleasure doing business with them. I would highly recommend them for your vehicle service. More

by karla12386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim , Jesus Soria
June 28, 2022

Friendly staff was efficient. Entire service was complete in 45 minutes. I recommend Findlay to all my friends . More

by mrboulanger47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Walz, Robert Frank, Jesus Soria, John Ward
June 20, 2022

Findley Subaru has been one of the best dealerships for service that I have worked with. Both Jesus and Robert have always been very helpful, but really everyone in service and parts have been great. I say More

by Linda B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Frank, Jesus Soria
June 08, 2022

Every thing was good, friendly, helpful and fast. Jesus, is alway good, set the clock to the correct time, very nice of him More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
June 03, 2022

Reliable mechanical service, good customer service/relationships, friendly and courteous employees. Complimentary loaner vehicle while they serviced our car. Some work was done under extende More

by Suzynurse2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahamed Barakath, Robert Frank
May 16, 2022

Service department is very responsive and did great job getting my car in and out More

by francmpd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Frank, Jesus Soria
May 17, 2022 -

Findlay Subaru Prescott responded

Hi Francmpd, Hope all is well and thank you so much for the four stars and kind words. We will earn that 5th Star on your next visit! Thank you, for choosing Findlay Subaru Prescott, Francmpd : )

April 13, 2022

As usual, friendly and professional. They serviced my car in a short time while I was having coffee in the lounge. More

by Liteacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Frank
March 21, 2022

The service personnel were very efficient & priced fairly. Had an oil change & serviced in a couple hours. More

by EJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
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