Findlay Subaru Prescott

Buyer Beware This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. Up front they add on the typical window tint and paint protection neither of which you need even in Arizona. 2. They back load the deal with a $549 charge for doc fees which is excessive AND $299.95 for "theft registration" which is pre-printed onto the sales contract and is non-negotiable. Finally - absolutely terrible on trade-in. I am surprised the attorney general has not gone after dealers with "value your trade-in" on their website. You will NEVER get close to what your car is worth. If you have a car to trade, sell it first. Even with the tax break you get on trading, you will never get close to a true trade-in value with this dealer. More

Phone calls not returned Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer Tim's Auto Group represents a dealership with poor customer service simply because they don't return phone calls, and/or no one is available to answer calls. Even after writing a letter to Mr Coury, the owner of Tim's, regarding phone calls not being returned from the Loan Department, Sales Manager, and Robby Hinshaw no follow-up letter has ever been received from Mr. Coury. Very sad considering that Tim's is a dealership in a fairly small town and customer service should be a huge priority. Word is spread easily in small towns regarding good vs. poor service. Poor service results in the customer seeking a better relationship with a business, and thus I highly recommend avoiding Tim's and purchasing a car in the Phoenix or Flagstaff marketplace. More

What a disaster! I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this c I had work done on my car by CERTIFIED SUBARU TECHNICIANS. Recently, I took my car to the dealer back home in California. They were amazed that this car was serviced by someone certified by Subaru. I had work done on my timing belt cover. They used the wrong sealant! Because of this, internal components became cracked and are now leaking as a result. The repairs to make up for their mistake would have cost me twice of what the initial job should have cost. Luckily, the work was done under warranty and Subaru Pacific took care of me. Not only did they botch work on my ENGINE, the also used the wrong OIL FILTER and probably wrong oil too. I thought these guys were friendly and convenient. Truth is, they're a bankrupt dealership and will cut corners anywhere they can. I will happily drive to Phoenix next time I need service on my car. YOU HAVE BEEN WARNED. More

Prescott Subaru Sales Manager is a non professional jerk I reluctantly purchased a new subaru just two weeks ago from Tims in Prescott.. They had bad reviews, so I tried Tuscon and other dealerships first b I reluctantly purchased a new subaru just two weeks ago from Tims in Prescott.. They had bad reviews, so I tried Tuscon and other dealerships first but I live near Prescott..hoped it would be convenient.. I regret this choice now.. Their sales person was nice..until there was a slight amount of opposition from my question.. He apologized.. The next day.. But I saw his other side.. Two weeks after purchasing car.. I was sitting by the side of road..just now..on way to friends Super Bowl evening... The back window literally EXPLODED.. Broke into a zillion pieces.. There was nothing in the back seat..and no one on road.. I feel it was a manufacturers flaw.. Windows can break if installed with a small flaw.. Well, I called the Prescott Subaru Manager, Chris.. He was IMMEDIATELY. Rude, condescending and dismissive.. He told me it was my fault and I should go to my Insuranse company.. He went on to re-iterate that "thousands of cars have never had this happen..therefore it is a rock or something..I am not fixing it! Go to your Insuranse co" He is a rude non professional mean person..not a good customer service manager.. I am not sure how to deal with this broken window yet..it's Sunday.. If you are buying a car..avoid Chris or go somewhere else.. If he runs the place, everyone under him follows suit.. More

The sales personnel were too pushy I contacted the dealership on line requesting information about price and availability of a specific car. Someone called me back promptly and gave me I contacted the dealership on line requesting information about price and availability of a specific car. Someone called me back promptly and gave me the information, which was great. However, he asked me if/when I might come by to see the vehicle and I declined to make a commitment, but indicated that I might come by in the next few days. After that I received no fewer than 4-5 calls from this guy and others, pressuring me to make a commitment to either come in or buy the car. I did not appreciate the pushiness and hard sell approach and disengaged with this dealership in order to escape their tactics. I do not operate this way. If I am going to buy a car, I make the decision to pursue it if and when I want to. The high pressure approach put me off and I ultimately made contact with Tucson Subaru where I had a wonderful experience and purchased a car within days of my experience with Tim's Subaru. Although I will ultimately utilize this dealership for service, I would feel much more comfortable if I could deal with the Tucson group. More

I sent an offer to Tim's Subaru through the Subaru website. The offer was linked to a particular stock # and was accepted on the 29th of the month. I had to complete the transaction by the next day in website. The offer was linked to a particular stock # and was accepted on the 29th of the month. I had to complete the transaction by the next day in order to get it on the books for the month. I called before driving 90 minutes to the dealer just to verify the final price and get clarity on a couple of questions. That is when the sales person said "you wanted a base model right?" I said "no, my offer was for a Premium". The response was "that car was sold a couple of weeks ago and the price will be $2k higher for the one you want. Classic bait and switch. The staff seemed friendly enough but the sales tactics are underhanded at best. You may have a good experience there but buyer beware, they are not above bait and switch tactics. More