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Findlay Subaru Prescott

Prescott, AZ

4.8
227 Reviews

3230 Willow Creek Rd

Prescott, AZ

86301

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Showing 227 reviews

March 28, 2018

An example to other dealerships Ahamed, Jake, Mark and Joe made my first experience with a dealership easy and stress free. No hard sell, just real, good help and service. I love m More

by LaurieD.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Ahamed Barakath, Jake Nelson, Mark Falk
March 22, 2018

"Best Experience " I would definitely recommend Findlay Subaru of Prescott, and I credit that to the great car buying experience I had last month. I want to thank Greg H More

by kberg2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Van Winkle, Greg Hawthorn
March 12, 2018

Great experience My daughter and I visited Jake Nelson at Findlay Subaru on Saturday to get her a more reliable car than she had. She is a full time college student, w More

by jmcmains
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Nelson
Mar 19, 2018 -

Findlay Subaru Prescott responded

Thank you so much for giving Jake, and the rest of our team, the opportunity to assist you & your daughter. We appreciate her reaching out to Jake, when she needed her next car. We hope it treats her well for many miles & many years.

February 08, 2018

Met an outstanding salesman. In mid-January, we went shopping for a new car at Findlay in Prescott. We were greeted by Jake Nelson. We told him the specific details of what we wer More

by JimBo30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Nelson, Mark Falk
Mar 19, 2018 -

Findlay Subaru Prescott responded

While we are saddened to hear you decided to purchase a different vehicle, we are extremely happy to hear that Jake left such a positive impression on you. It is especially heartwarming to see that you rated him the best you have dealt with throughout your years of car shopping. If you, or any friends & family are ever in the market for a new Subaru, or pre-owned car, we would love to offer them the same level of service you received. We are here to help, in any way we can.

February 03, 2018

Service Excellence This review is for the Service Dept and Robert. I have a 2013 Subaru Outback with 70k miles on it. It had started to use oil about 6 months ago and ha More

by wildncr8zy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
January 30, 2018

A+ Customer Service Purchased a used Toyota Corolla at Findlay today after test-driving the car yesterday. Jake was my contact guy. He was courteous, friendly, knowledg More

by Happy customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Nelson, Mark Falk
January 17, 2018

Rude service rep After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7 More

by Biscuitsma
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Robert
Jan 24, 2018 -

Findlay Subaru Prescott responded

Good Morning, our apologies for the mix-up concerning the appointment vs shop start times. We are working to rectify the discrepancy between appointment & shop start times that. Additionally, we are working with our team to remind them how we prefer they interact with our guests. If there is anything that our staff could do to earn a second chance, please do not hesitate to reach out to us. Thank you, Michael Hoyt General Manager Findlay Subaru Prescott 928-771-6901 / mhoyt@findlayauto.com

June 04, 2017

Greatest Customer EVER!!! Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical S More

by Happy New Subaru Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark and Ahamed
Jun 06, 2017 -

Findlay Subaru Prescott responded

Thank you for leaving this remarkable feedback and congratulations on your new car! We appreciate your comments and are happy to hear that Ahamed and Mark were able to meet your needs. At Findlay Subaru Prescott, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, The Findlay Subaru Prescott Team

October 21, 2016

Best deal all around! We have made many new car purchases in our lives but this recent trade for a new Subaru Forester was all around the best experience we have ever had. More

by Belita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Kastler, Jake Nelson, Jason Jenkins, Greg Hawthorn
June 01, 2016

Buyer Beware This dealer has lots of tricks to pad the deal in their favor. If you go online, you can get close to invoice BUT watch the "plus dealer add ons." 1. More

by Experienced Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales Manager
Nov 21, 2017 -

Findlay Subaru Prescott responded

Good Day, I wanted to reach out to you, as you may not have seen the changes at the Subaru dealership in Prescott. As of May, 2017, Tim's Auto Group is no more. Findlay Automotive purchased Tim's Auto Group, and does business differently. When you are back in the market for your next car, we would love to invite you down to see how different it is at Findlay Subaru Prescott.

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