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Findlay Subaru Prescott
Prescott, AZ
228 Reviews
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Showing 228 reviews
March 31, 2018
best car buying experience ever! There are 3 people who made this experience a success. I went in to trade in a 2012 Imprezza and I ended up trading in not only that car but also my There are 3 people who made this experience a success. I went in to trade in a 2012 Imprezza and I ended up trading in not only that car but also my 2015 Lexus NX F sport as well. I began with MARK FALK who was able to discuss my options in detail with me, which is what changed my mind on trading in both cars for one new 2018 automobile. The salesperson I spent literally hours with was JIM ROSENAU . If it had not been for his patience and knowledge, I don't think I would have ever closed the deal. Jim was a very unique salesperson in all my years of buying cars; no high pressure; a good listener (needed to understand my concerns and goals): and always pleasant and seemed pleased to see me two days straight. (I would have been quite weary of me--grin). Then the closing with JOE PORTO, who was likewise very patient with me and extremely good at his job . Both Jim and Joe called to followup and I thought that was an extra plus. More
by hyuandai site
Employees Worked With
Joe Porto, Mark Falk, Jim Rosenau
March 28, 2018
An example to other dealerships Ahamed, Jake, Mark and Joe made my first experience with a dealership easy and stress free. No hard sell, just real, good help and service. I love m Ahamed, Jake, Mark and Joe made my first experience with a dealership easy and stress free. No hard sell, just real, good help and service. I love my new (pre-owned) Subaru Forrester. More
by LaurieD.
Employees Worked With
Joe, Ahamed Barakath, Jake Nelson, Mark Falk
March 22, 2018
"Best Experience " I would definitely recommend Findlay Subaru of Prescott, and I credit that to the great car buying experience I had last month. I want to thank Greg H I would definitely recommend Findlay Subaru of Prescott, and I credit that to the great car buying experience I had last month. I want to thank Greg Hawthorn- he really works hard to make the customer happy and satisfied with their purchase. I appreciated the no pressure approach he has to his customers. Also I like to thank John Van Winkle for the follow-up after the sale. You have a great team at Findlay Subaru of Prescott ! More
by kberg2018
Employees Worked With
John Van Winkle, Greg Hawthorn
March 12, 2018
Great experience My daughter and I visited Jake Nelson at Findlay Subaru on Saturday to get her a more reliable car than she had. She is a full time college student, w My daughter and I visited Jake Nelson at Findlay Subaru on Saturday to get her a more reliable car than she had. She is a full time college student, with a part time job. Jake Nelson had her test a couple of different cars he thought she might be interested in. She loved the first one, and he helped us get her to a payment she could afford on her small income. We were both happy with the experience and with Jake. I highly recommend! More
by jmcmains
Employees Worked With
Jake Nelson
February 08, 2018
Met an outstanding salesman. In mid-January, we went shopping for a new car at Findlay in Prescott. We were greeted by Jake Nelson. We told him the specific details of what we wer In mid-January, we went shopping for a new car at Findlay in Prescott. We were greeted by Jake Nelson. We told him the specific details of what we were interested in buying. He immediately showed us what we were looking for, described all the features, had us take a ride in the car and gave us a quote.. He was enthusiastic, polite and knowledgeable but not pushy. As far as my wife and I are concerned, he was the best car salesman we have ever met and I am 90.. Through no fault of his, we purchased a different brand vehicle since it met our needs better. Jake still is the best car salesperson we have ever talked to. We had purchased a new vehicle from Findlay in 2014, which we still have, so we are familiar with the dealership. More
by JimBo30
Employees Worked With
Jake Nelson, Mark Falk
February 03, 2018
Service Excellence This review is for the Service Dept and Robert. I have a 2013 Subaru Outback with 70k miles on it. It had started to use oil about 6 months ago and ha This review is for the Service Dept and Robert. I have a 2013 Subaru Outback with 70k miles on it. It had started to use oil about 6 months ago and has progressively become worse to a point I became very concerned. The last oil change I performed it used a quart within 900-1000 miles. I have worked in the Automotive Industry for 33 years and know a previous Manufacturer that considered that "normal usage". I disagree. After taking the car to Findlay, Robert took the car in and did an oil change free and conducted an oil usage test. Sure enough, within 1100 miles it used up over a quart of oil. I took it back in and they verified it and ordered a new motor. I'd like to thank Subaru, Findlay and especially Robert for "doing the right thing"! It may have cost Subaru $4300 to replace it, but they have a happy customer and that will speak volumes! More
by wildncr8zy
Employees Worked With
Robert
January 30, 2018
A+ Customer Service Purchased a used Toyota Corolla at Findlay today after test-driving the car yesterday. Jake was my contact guy. He was courteous, friendly, knowledg Purchased a used Toyota Corolla at Findlay today after test-driving the car yesterday. Jake was my contact guy. He was courteous, friendly, knowledgeable and efficient. He was present through the entire process and dropped the car at the house shortly after the sale was complete. The Findlay dealership was low-pressure and reasonable to negotiate. I enjoyed conversations with several other associates while there and everyone seemed to enjoy their work. Overall an excellent experience. More
by Happy customer
Employees Worked With
Jake Nelson, Mark Falk
January 17, 2018
Rude service rep After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7 After making an online service appointment for 7am, I waited at the entrance gate past 7am for someone to unlock the gate, which finally occurred at 7:02. When I checked in with the service attendant, I was informed that they didn't begin service until 7:30am, even though the online appointments start at 7. When I told him that should be made clear online, he became very rude. I went inside to the service desk, explained my discontent, and was cheerfully told - again - that services don't begin until 7:30. I suggested that changes be made to the online appointment calendar, and the gentleman said he would try to do that, but I could tell by his manner that he was only humoring me. Since I am waiting for the service, that's 1/2 half extra that I had to sit around. But what bothers me most is the attitude of the service reps. Neither one took me seriously - can you guess, I'm a woman. They were both condescending, and the first one rude and outright irritable. I can tolerate many things, even waiting an extra half hour for service, but lmpoliteness to a customer is a deal changer. I will go elsewhere for my service. More
by Biscuitsma
Employees Worked With
Robert
June 04, 2017
Greatest Customer EVER!!! Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical S Mark was the Sales Manager on duty when I went on the lot to "look" at an Outback. Ahamed approached me and was a Gentleman, rather than a typical Salesman. As I developed some questions, Ahamed and Mark sought to make sure that I had the information I needed. They were both helpful, and generous with their time and attention without being pushy or abrupt. Typically if a Salesman judges that I will not buy a car from them THAT DAY, they lose interest in helping me gather information. This was not the case. I encourage Women not to feel intimidated about even stepping on the Car Lot. This one is different. Mark and Ahamed made all the difference. Ahamed gave me many technical points that made the Outback seem easier to use. I think that because he is an Engineering Student, the technical info came easier to him, and he was good at explaining everything in the detail I needed. This is one of the best Car Buying experiences that I have ever experienced. All that I can say is THANK YOU. S More
by Happy New Subaru Owner
Employees Worked With
Mark and Ahamed
October 21, 2016
Best deal all around! We have made many new car purchases in our lives but this recent trade for a new Subaru Forester was all around the best experience we have ever had. We have made many new car purchases in our lives but this recent trade for a new Subaru Forester was all around the best experience we have ever had. From first being greeted by Zack Kastler and his trainee Jake Nelson, to being shown all the cool new features on the 2017 Forester by another great Tim's Subaru guy, we cannot say enough good about this dealership, our new Forester and the employees. Speaking of employees; the two young men, Zack Kastler and Jake Nelson, that took us through this process from start to finish are both extremely courteous, friendly, very knowledgeable about the cars and so patient with two old people. If I was their mother I could not be more proud of their work ethic. We hope the management at Tim's appreciates them as much as we do. Let's not forget Jason Jenkins who made the final deal with us. You are great! Thank you Tim's Subaru. More
by Belita
Employees Worked With
Zack Kastler, Jake Nelson, Jason Jenkins, Greg Hawthorn
