Findlay Subaru Prescott

Very customer service oriented and manage issues well We purchased a new Outback from Findlay Subaru in Prescott just before Christmas. An overall good experience. Highlights: thorough test drive with We purchased a new Outback from Findlay Subaru in Prescott just before Christmas. An overall good experience. Highlights: thorough test drive with input on key features, lower pressure sales with minimal hard negotiations/games, feeling of fair price including in trade in, great teamwork culture, anyone available, in sales, helped with follow up training and answering questions, very focused on wanting to ensure a good customer experience including a following up appointment after two weeks to go over all questions. We really liked our direct sales person, Justin. Joe Porto and John Van Winkle also made it a very good experience to where my husband wants to become a customer when the time is right. Finance rates were also good. Lowlights: long day for the entire process, still the bit of gamesmanship on negotiations yet we got “there”, process flaws or delays for locked and/or frozen credit. The dealership should be an expert and, appropriately and proactively, inform customers how to efficiently manage their process with their credit to shorten the total time and energy needed. The positives far outweigh the negatives. Service will determine repeat business. Better or best new car buying experience. More

Being new to the area, I looked at reviews for the closest Subaru dealerships. It was significantly farther to travel to Findlay in Prescott, but I am glad I chose them. Very pleased with JJ and the S closest Subaru dealerships. It was significantly farther to travel to Findlay in Prescott, but I am glad I chose them. Very pleased with JJ and the Service Dept. We’ve had 8 Subarus over the years, and the right dealership makes all the difference! More

It was a long service at 30,000 miles Got a loner car It was a long service at 30,000 miles Got a loner car gratis They were friendly and helpful Glad that one is done as it was expensive but got a ca It was a long service at 30,000 miles Got a loner car gratis They were friendly and helpful Glad that one is done as it was expensive but got a card for a free car wash More

My salesperson was patient and helpful with me while I took time to make a decision on which car was right for me. Driving 3 different vehicles in a snow storm. Efficient process, my financial person John took time to make a decision on which car was right for me. Driving 3 different vehicles in a snow storm. Efficient process, my financial person John, was as pleasant and efficient as my Salesperson Joe. Best and quickest car buying experience. More

Excellent experience Fair, friendly, accommodating service. The dealership’s no pressure, helpful approach Impressed us. Everyone we came in contact extended a warm smile Fair, friendly, accommodating service. The dealership’s no pressure, helpful approach Impressed us. Everyone we came in contact extended a warm smile and welcoming experience. We would refer family and friends to this dealership without hesitation. More

Friendly, Knowledge, Low Pressure This is a very pleasant dealership to come to. I have gotten maintenance and oil change services several times here and they have good availability fo This is a very pleasant dealership to come to. I have gotten maintenance and oil change services several times here and they have good availability for appointments and are pretty quick. The waiting area is very nice, comfortable chairs and a some snacks and cold water. Test driving is an easy process. The employees are very knowledgeable about their products and are happy to answer any questions. They make buying a vehicle low stress. Everyone in the building seems to be happy and having a good time working there. Even the people waiting in the lobby for their vehicles to be done being serviced seem happy to be there and are usually talking about their Subarus. After buying a vehicle the specialist will go over every button in the car in detail with you and are happy to go over it more than once if you ask. They make an appointment two weeks after you purchase for you to ask any questions. And if you need something sooner, they're available. Even if you don't have any questions they still encourage you to come in. I was very happy with my experience and purchase of my Subaru, and will absolutely come here again if I need another Subaru in the future. And I will continue using them for services and maintenance. More