Findlay Cadillac

We recently purchased a used vehicle from Findlay Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. M Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. Mr. Hoffman was professional and congenial as I would expect at this dealership. Where the experience went south was he chose not to give the buyer, us, what we wanted. During the process, the offer of an extended warranty came up. There were different levels of the warranty, with level 4 being the most coverage and the highest cost. We neither wanted nor needed the highest coverage, but Mr. Hoffman refused to sell us any coverage other than the highest level. Our request was to buy the lower coverage for drive train components only as this was a used car and where our highest dollar risk was. His reason for denying us what we were interested in was because he “didn’t want us to be unhappy with our purchase”. At 66 years of age, this wasn’t, as they say my first rodeo, and I definitely knew what I wanted or conversely didn’t want. More likely the reason Mr. Hoffman wouldn’t sell the lower coverage is because his profit in the deal would have been much less. There is a lot of profit in the warranty coverage he was selling as it was one of the highest if not the highest cost to benefit packages I have ever seen. It is unknown to me if this policy on the sale of warranty coverage is that of Findlay Cadillac or Mr. Hoffman, but it would be a significant stumbling block for us on future purchases at the dealership. Alas, Findlay Cadillac missed out on the sale for the coverage, albeit lower profit margin, but profit nevertheless. In the end, we as customers walk away unsatisfied and having to search out drive train coverage on our own and unable to wrap it in the auto loan. More

We recently had our first experience with Findlay Cadillac. The best part of our time at Findlay Cadillac was our salesman, Anthony Johnson. Anthony was outstanding from the start. He was personab Cadillac. The best part of our time at Findlay Cadillac was our salesman, Anthony Johnson. Anthony was outstanding from the start. He was personable and professional. Anthony was knowledgeable and went out of his way to ensure our questions and concerns were dealt with quickly. If he didn’t have the answer he went and got it for us. I have purchased over 50 vehicles in my lifetime and Anthony’s customer service was easily in the top 3 of all those car buying experiences. The rest of the staff at Findlay Cadillac were professional and courteous and added to the warmth at the dealership. If you visit Findlay Cadillac, we highly recommend you seek out Anthony. You will be amazed. More

Findlay Cadillac is reliable. The concierge service is a great option. I have had my 2010 SRX serviced 3 times and very pleased. The concierge service is a great option. I have had my 2010 SRX serviced 3 times and very pleased. More

Deb was friendly, patient and answered all our questions. Never pushy, and made our experience pleasant. I believe she even stayed a couple of hours longer, until we were finished with financing. Never pushy, and made our experience pleasant. I believe she even stayed a couple of hours longer, until we were finished with financing. More

Very professional, prompt and they keep you well informed on the progress of your vehicle 👏🏾 on the progress of your vehicle 👏🏾 More

I am always happy with the service i receive at Findlay Cadillac. Daniel has always been great to work with. Thank you. Cadillac. Daniel has always been great to work with. Thank you. More

Our sales person Ronnie was awesome. He listened to our needs and wants and worked to find the right car for us. Ronnie also made the process to purchase the vehicle so easy. We would He listened to our needs and wants and worked to find the right car for us. Ronnie also made the process to purchase the vehicle so easy. We would definitely see him again for future purchases. We have already mentioned his name to friends and neighbors about our great experience with him. His assistant Brooke was wonderful in following up with us without being pushy. More

NOT a good experience, no communication. I gave them an opportunity to call me back before I posted this and still no callback. I gave them an opportunity to call me back before I posted this and still no callback. More

I received Friendly outstanding service from Joe. I’ve never had an issue with any or the times where I needed work on my vehicle I’ve never had an issue with any or the times where I needed work on my vehicle More