Courtney Marvelli

I had a great experience working with Courtney Marvelli and Dylan Kellow at Findlay Cadillac in Henderson. After dealing with around 20 different dealerships, they were the first ones who truly felt honest and Dylan Kellow at Findlay Cadillac in Henderson. After dealing with around 20 different dealerships, they were the first ones who truly felt honest with me and gave me realistic numbers on both the 2025 Ram 2500 diesel I was buying and my trade-in. I drove about 6 hours to pick up the truck, and unfortunately, it was not ready when I arrived. At that point, I was prepared to walk away, drive home empty-handed, and be pretty upset. Instead, Courtney, Dylan, and the dealership went above and beyond to make it right. They paid for a one-way flight home and covered the cost to ship the truck to me — all out of the dealership’s pocket. What at first seemed like it was going to be a bad experience ended up restoring my faith that customer service is still important to some companies. Things do not always go perfectly with a vehicle purchase, but what matters is how a dealership handles it when there is an issue. Findlay Cadillac stepped up and took care of me. I really appreciate the honesty, communication, and the effort they made to make the deal right. More

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Bought a 2020 Ford Explorer, Granted it is used and knowingly so I had asked multiple times before delivery of the vehicle on the recon report and it stated the sunroof is operational. Unfortunately wh knowingly so I had asked multiple times before delivery of the vehicle on the recon report and it stated the sunroof is operational. Unfortunately when applying for an extended warranty and paying for an inspection the vehicle is not coverable due to the sunroof not being operable. Reached out to my sales person and no response and or help More

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I’m assuming there is a good training program and I believe that Courtney was a good student she really knows the product she’s selling. I was very impressed Mike believe that Courtney was a good student she really knows the product she’s selling. I was very impressed Mike More

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I’ve bought a lot of cars through the years and can honestly say that this dealership is truly top-notch. The entire store had a kind and welcoming attitude. People obviously like working at Findlay an honestly say that this dealership is truly top-notch. The entire store had a kind and welcoming attitude. People obviously like working at Findlay and are happy to help. More

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We worked with Courtney to purchase our leased Cadillac vehicle.Courtney should be more personable. For example, on our second visit she did not meet us with a 'hello,' 'glad to see you again'; she never c vehicle.Courtney should be more personable. For example, on our second visit she did not meet us with a 'hello,' 'glad to see you again'; she never called us by our names until the end of our second visit. When she handed us off to the finance manager, she simply dropped the paperwork on Marc's desk, turned around and left the office without saying anything to us: without a 'goodby' or 'Ill see you before you leave' Also did not return calls or texts promptly; several times not till the next day, and one time two days later, More

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Very professional young lady we were looking for a new Escalade or used one. She found a 25 Escalade for us. It met our price and we made the deal. Thank you very much, Courtney. Escalade or used one. She found a 25 Escalade for us. It met our price and we made the deal. Thank you very much, Courtney. More

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My experience with Courtney and Findlay Cadillac from the beginning until driving my new Cadillac CT5 home was A+. I suggest anyone considering purchasing a new vehicle see Courtney at Findlay Cadillac befor beginning until driving my new Cadillac CT5 home was A+. I suggest anyone considering purchasing a new vehicle see Courtney at Findlay Cadillac before making a final decision. More

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Ordered a 2025 Escalade IQ (executive package) from Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt righ Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt right away, went in to sign paperwork & take delivery. Sat over 2hrs waiting for documents (cash deal), factory protective wrap still on many items throughout interior (not big deal), tire jack & wireless headsets that come standard with executive package were/are missing......get in the vehicle to finally head home before noticing vehicle only @ 8% charge (empty tank, barely enough to make it home). Extremely poor service all around especially considering $160k+ purchase! More

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