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Fields Chrysler Jeep Dodge RAM Asheville

ASHEVILLE, NC

4.8
621 Reviews

255 Smokey Park Highway

ASHEVILLE, NC

28806

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621 Reviews of Fields Chrysler Jeep Dodge RAM Asheville

June 11, 2014

The most helpful dealer I worked with I was looking to lease a 2014 jeep grand cherokee Overland. I Checked all the dealers within 200 miles radius. non of them except Skyland were able to More

by ariabozorgi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam King, Brad Belcher, Dwayne Streetman
June 05, 2014

They almost killed my parents My parents went in for a oil change and tire rotation. They were told that they need brakes but the dealership said they did not have time to put them More

by jbear1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pamela Leon, Kyte Ferrell
June 03, 2014

Best Experience Car Shopping The staff at Skyland Automotive understood my needs and concerns when looking for the right vehicle I would be happy in. They spoke with me over the More

by bzemama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Streetman
May 30, 2014

Trade from 2007 E-class to 2012 E-class Went to Skyland Automotive to get the annual North Carolina inspection for my 2007 Mercedes E-class with over 120,000 miles. In the past year I was r More

by thess12347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Shea
May 20, 2014

Great sales team, great service! We wanted the new 2014 Jeep Cherokee and went online to the Jeep website to "build our own". There were a few details we were not budging on. When we More

by MichaelMeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Belcher
May 13, 2014

Amazing Jeep, Fantastic Price, Superb Dealer! Buying a car is usually so darn stressful ... But that wasn't the case at all when I spent an afternoon with Heath Payne at Skyland Automotive. He wa More

by MichaelJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2014

Review This dealership is very nice. The salesman Brad Belcher was very courteous and professional . I would highly recommend this business. We had requests More

by Bandelero64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Belcher
May 02, 2014

Great New Vehicle Purchase This is the second Dodge Ram purchase we have made with Skyland Automotive. Jeremy Shea was our salesperson for this last purchase and we were very p More

by lheatherly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Shea
May 01, 2014

Ken Bradenburg is a great customer service person When I called to make an appointment to possibly have our starter changed on our 2002 Dodge,I spoke to Ken Bradenburg. He asked me what the problem wi More

by melodylatimer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Bradenburg
April 30, 2014

Service - What Service? I brought my truck in at 11.00 am, as arranged, for a basic service and a brake check. I was told that I would be called within the hour to let me kn More

by Kenross
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Colette
May 15, 2014 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Dear Ken, My name is Stephanie and I am the Internet Coordinator here at Skyland Auto Group. I am sorry to hear you had a negative experience with us. I am aware about the staff shortage the day of your service and changes within our service department, and it has been a challenging situation for the manager who is working on setting things right. With three service advisors out that day - which was an unforeseen circumstance - our service department was not able to rectify your truck's issue that day and communicate with you as you would have liked. I have brought this review to our manager Matthew Garren's attention, who said he and Scott did speak to you that day about the situation and explained it as best they could. They did take your opinion into strong consideration and are sorry for the inconvenience this caused you. Please contact Matthew if you have any further concerns. Thank you for your time. Stephanie

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