Fields Chrysler Jeep Dodge RAM Asheville

Terrible!! So actually this is the second horrible experience I have had with this dealership. The first was a few months ago when I called in to schedule a app So actually this is the second horrible experience I have had with this dealership. The first was a few months ago when I called in to schedule a appointment with service for recalls. I called from work and so I didn't have the recalls in front of me. The response from them was well we need the number on that card to know what we are doing to it. So I said, "You can't look up my vehicle and know what recalls it has??" They said "Well I guess we might be able to do that, I don't know"....So they come back and say ok, we will schedule it but we aren't sure if the parts will be in at that time?" Me.."So you cant prepare knowing that my jeep is coming in and make sure you have the parts?!" ....them "Well yeah, I guess I could do that."......So I said forget it!!! I will go to Canton to another dealership!!! I shouldn't have to tell you how to do your job!! This leads us to today...I recently wrecked my vehicle and when I did I got a flat tire. I need to put the spare on to see if the vehicle is still driveable, and I then find out that there is a "special" lock on the wheel that only Chrysler makes. Well I had bought the Jeep used so of course the lock key wasn't in it. So my boyfriend called Skyland all morning and each time transferred to parts no one answered the phone! So he gave up and went there in person. He is then told that they can't help with this unless they see the wheel themselves as there are 36 different locks!!!!! Ummm you can't look up and see what goes to a 03 Jeep so we can buy it? We are told no. So I called and spoke to the parts manager, and he said the same thing, that they can't help! So you mean to tell me that they make these things but keep no record of what goes to what? Chrysler just picks randoms for each vehicle, not just each make and model?? Needless to say I will not purchase, visit, call or deal with this dealership ever again. Don't do it! More

BUYER BEWARE ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) * ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) *Miscommunication with finance office *Lack of initiative and rudeness by service *Lipservice and Lack of follow-through in resolution 1) Use of misleading sales tactics, unknowledgeable and poorly supervised internet sales staff Pre-purchase, we were shown paperwork by sales staff showing 0% financing, which we were told by the sales staff we qualified to receive. A vehicle was presented to us that was not on the sales website. The car was more expensive than the one we expressed interest in over e-mail. Believing we had received the lower interest rate, we agreed to buy the car. By the way, I asked the sales person if the transmission issues on the 2015 Jeep Cherokees had been resolved. He resolutely said yes. I asked if the the Auto Stop/Start technology, which I did not want. He said it did not. It does. 2) Miscommunication in finance office My husband who is a non-native speaker of English (though fluent enough to own and operate a business) was not explained that he did not receive the financing option that the sales person had told him he did. He states that the finance person did not A) Tell him he had not received financing at 0% through Chrysler or B) that the loan would be receiving a loan from Ally at 5%. He was simply instructed to sign, while I had stepped out of the office to nurse our baby. We waited 4 hours to be welcomed into the finance office at 7 pm and rushed through the paperwork with two exhausted kids. After not receiving finance statements, I looked over the dealership paperwork for a number to call. I discovered the bank and finance percentage were not what we had told by the salesperson. Though we explained we received mail at a PO Box, not our physical address. the finance person entered our physical address as our mailing address. This is why we had not received loan paperwork. On 8/29, We met with to the finance manager, Jan and a sales manager, Brad Belcher. They blamed the miscommunication on the sales person, who was absent. We resolved to pursue other financing. At our credit union, we found we never received the original window sticker for the vehicle. We requested the window sticker at this meeting. Brad Belcher begged us to withhold our review and give him a chance to "make it right". 3) Lack of initiative and rudeness by service personnel On 11/23, my 2015 Jeep Cherokee (3,400 miles) shows an engine malfunction light. I called Skyland Service the next day. The service person was short with me. She suggested that I take it to AutoZone for a diagnostic or drive it to Skyland. She stated if there a repair needed, I would have to make an appointment, and it would be three weeks until it could be repaired, due to short staffing. She stated that the driveability of the car was not affected, insisted it was due to a loose gas cap, and expressed no concern over my reservations about driving 60 miles in a malfunctioning car with a sick baby. I asked to speak to a service manager, she said one would call me. She called back herself, asked to speak to "a Kate" and said the manager recommended I take it the closest Jeep dealer. I limped to Waynesville, shifting poorly and unable to drive over 55mph. Codes were run and the Jeep had transmission and powertrain control module issues. I was sent home and told to wait for a call, and to continue to drive the Jeep (which I did only as far as my own carport and parked it). After waiting a week, I contacted Chrysler. A rental car and a transmission replacement were arranged in Waynesville. 4) Lipservice and Lack of follow-through in resolution by middle level staff On 11/24, I called Brad Belcher who did not remember me but asked who sold me the car and stated “I know why you didn’t get it. [Your salesperson] no longer works here”. He promised another manager would send me the sticker in two weeks. After my original review, the internet sales manager Stephanie got in contact with me, and promised to deliver me the sticker within two weeks. She said she would forward my correspondence to the manager of the dealership and the he would contact me. Over two weeks later, no call from the dealership manager and no window sticker. DO NOT BUY FROM SKYLAND. Choose a conscientious dealership. There are many in these beautiful mountains! More

Great at selling cars, sub par on servicing them For me this dealership has been hot and cold. The car buying process was great, one of the easiest I have ever been through. Unfortunately, that is w For me this dealership has been hot and cold. The car buying process was great, one of the easiest I have ever been through. Unfortunately, that is where the positives end and the series of unfortunate events begin: Two weeks after buying my new Jeep, i noticed the headlight lens was crumbling due to an obvious defect. I stopped by the dealership to show them and they took some photos, my mileage, and other info from the car and said it was under warranty and they'd order the parts to fix it. Well a few weeks passed, then a month, then another. I finally called to see when I could expect the replacement. They apologized and set up an appointment for the following Tuesday. I came in that day and they took my car around back and I sat down to wait. They said the work would take about an hour. Over 2 and 1/2 hours later I ask how much longer it will take. They then tell me they didn't even have the replacement lens in stock and I had been sitting there for 2.5+ hours for no reason, after they set up the appointment to do the work. Really?!!! Long story short after an angry email, a few weeks of time, and a rental car, the lens was replaced, but my headaches and disappointment had only begun. Incident two through now.... 3 weeks ago took my Jeep in for it's first complimentary oil change. 45 minutes later I leave with my Jeep and an hour later the Malfunction indicator lights come on and the transmission begins loosing torque and acting crazy. I return to the dealership, they hook up the computer and tell me that they need to re-flash the control modules but don't have time that day. I take the car and set up a time to return the following week. Meanwhile I am driving around in a Jeep with an unsafe, constantly malfunctioning transmission. I return the following week for the service appointment and they reprogram the modules. I leave and an hour later the whole malfunction cycle starts again. Now this is apparently a common issue with the Cherokee and only gets worse. Its a manufacturing issue however, so I can't blame the dealership for that. This took place on a Friday so I call the dealership and they say to bring the car in on Monday. Monday, I drop it off for a few days so they can replace the TCM and they put me in a rental car, so there is that positive. A few days later they call me to come pick up the Jeep. I arrive, sign all the paperwork and the tech goes out to pull my Jeep around. He reappears to tell me it won't move. They fixed it, but it won't go. So they tell me I'm keeping the rental car and they are keeping my jeep. They next morning I go by to get some stuff out of my Jeep and they tell me to wait 30 minutes, as it is fixed! At that time someone was test driving it to verify that it was indeed fixed. I run an errand and come back excited to get my Jeep back. When I arrive they tell me nope. Still broke and they'll call with an update once they have it figured out. 5 days later I stop by the dealership since no one answers the phone ever or calls with an update. I am told now that they will be putting a new transmission in my Jeep that has 7,000 miles on it. Again, this falls more on FCA than the dealership, but a little more communication from the dealership would have been appreciated. As I am leaving I stop by the sales floor to ask about trading in my Cherokee (once it is fixed) on a Grand Cherokee. Everything I have read says this Cherokee will probably continue to have issues. I talk to a salesperson who says she will have the Jeep manager call me to discuss trade in options. 2 days later I haven't heard a thing! You'd think someone from management would at least call to say, "sorry about all the problems you've been experiencing and let's talk when the car is fixed." In close, communication is not this dealerships strong suit. At this time I'm waiting on a transmission and a call from FCA, however they are about as communicative as the dealership is. I will update once this is all resolved. For now I am just very disappointed with this dealership. More