Fields Chrysler Jeep Dodge RAM Asheville

Extremely pleased!! Dealt with Skeeter Coin, who navigated us through the experience of finding the right vehicle and then working her magic on the numbers!! GO HATTERS!! Dealt with Skeeter Coin, who navigated us through the experience of finding the right vehicle and then working her magic on the numbers!! GO HATTERS!!! More

BUYER BEWARE ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) * ! INTERNET CUSTOMERS STEER CLEAR! UPDATED REVIEW *Misleading sales tactics used by sales staff (who 3 months later is no longer employed there) *Miscommunication with finance office *Lack of initiative and rudeness by service *Lipservice and Lack of follow-through in resolution 1) Use of misleading sales tactics, unknowledgeable and poorly supervised internet sales staff Pre-purchase, we were shown paperwork by sales staff showing 0% financing, which we were told by the sales staff we qualified to receive. A vehicle was presented to us that was not on the sales website. The car was more expensive than the one we expressed interest in over e-mail. Believing we had received the lower interest rate, we agreed to buy the car. By the way, I asked the sales person if the transmission issues on the 2015 Jeep Cherokees had been resolved. He resolutely said yes. I asked if the the Auto Stop/Start technology, which I did not want. He said it did not. It does. 2) Miscommunication in finance office My husband who is a non-native speaker of English (though fluent enough to own and operate a business) was not explained that he did not receive the financing option that the sales person had told him he did. He states that the finance person did not A) Tell him he had not received financing at 0% through Chrysler or B) that the loan would be receiving a loan from Ally at 5%. He was simply instructed to sign, while I had stepped out of the office to nurse our baby. We waited 4 hours to be welcomed into the finance office at 7 pm and rushed through the paperwork with two exhausted kids. After not receiving finance statements, I looked over the dealership paperwork for a number to call. I discovered the bank and finance percentage were not what we had told by the salesperson. Though we explained we received mail at a PO Box, not our physical address. the finance person entered our physical address as our mailing address. This is why we had not received loan paperwork. On 8/29, We met with to the finance manager, Jan and a sales manager, Brad Belcher. They blamed the miscommunication on the sales person, who was absent. We resolved to pursue other financing. At our credit union, we found we never received the original window sticker for the vehicle. We requested the window sticker at this meeting. Brad Belcher begged us to withhold our review and give him a chance to "make it right". 3) Lack of initiative and rudeness by service personnel On 11/23, my 2015 Jeep Cherokee (3,400 miles) shows an engine malfunction light. I called Skyland Service the next day. The service person was short with me. She suggested that I take it to AutoZone for a diagnostic or drive it to Skyland. She stated if there a repair needed, I would have to make an appointment, and it would be three weeks until it could be repaired, due to short staffing. She stated that the driveability of the car was not affected, insisted it was due to a loose gas cap, and expressed no concern over my reservations about driving 60 miles in a malfunctioning car with a sick baby. I asked to speak to a service manager, she said one would call me. She called back herself, asked to speak to "a Kate" and said the manager recommended I take it the closest Jeep dealer. I limped to Waynesville, shifting poorly and unable to drive over 55mph. Codes were run and the Jeep had transmission and powertrain control module issues. I was sent home and told to wait for a call, and to continue to drive the Jeep (which I did only as far as my own carport and parked it). After waiting a week, I contacted Chrysler. A rental car and a transmission replacement were arranged in Waynesville. 4) Lipservice and Lack of follow-through in resolution by middle level staff On 11/24, I called Brad Belcher who did not remember me but asked who sold me the car and stated “I know why you didn’t get it. [Your salesperson] no longer works here”. He promised another manager would send me the sticker in two weeks. After my original review, the internet sales manager Stephanie got in contact with me, and promised to deliver me the sticker within two weeks. She said she would forward my correspondence to the manager of the dealership and the he would contact me. Over two weeks later, no call from the dealership manager and no window sticker. DO NOT BUY FROM SKYLAND. Choose a conscientious dealership. There are many in these beautiful mountains! More

Awesome!!! Everyone at Skyland Automotive is always so awesome and friendly! They are always able to help me in every way possible. Special thanks to Skeeter Coi Everyone at Skyland Automotive is always so awesome and friendly! They are always able to help me in every way possible. Special thanks to Skeeter Coin for working her magic to get me the vehicle that I wanted. You are very professional and made everything so easy for me. Thank you so much!!! More

Best Buying Experience Ever!!!!! I begin talking to Skeeter over a year ago, I had been waiting on the new Renegades to come out. She kept me updated. No pressure, no annoying phone c I begin talking to Skeeter over a year ago, I had been waiting on the new Renegades to come out. She kept me updated. No pressure, no annoying phone calls. Finally when they came in it was not what I wanted space wise. Patience and many searches models/makes too many dealerships later I went back to see Skeeter. Should have NEVER looked anywhere else. I now have exactly what I wanted for an amazing price. Thank you, Thank you, Thank you Skeeter! I'll be back to see you for future vehicle needs!! More

Really, one of the best experiences ever! I recently had the pleasure of working with Rob DeNardo, a Sales Consultant, at Skyland Auto Group in Asheville, NC. Before I continue, I would just I recently had the pleasure of working with Rob DeNardo, a Sales Consultant, at Skyland Auto Group in Asheville, NC. Before I continue, I would just like to advise anyone, who is looking for a Merc, Jeep, Dodge, Chrysler, Mazda or Mitsubishi to not just drop by. Call Rob 828-350-5211 before, and make sure he is available to assist you. It will be the best decision in car buying, you will ever make. I own a Bed & Breakfast that is about 60 miles from Asheville. I have only owned it for a year and a half. I had a 2012 Acura TL, but was in desperate need of a big truck. I had traveled the 60 miles to Skyland about two weeks earlier and, for the life of me, could not get an email returned from one of the other Sales Consultants, with which I had worked. I drove back to Skyland a couple weeks later and this time, I met Rob. It was important to me, though my business didn't have much "business credit", to have my company lease the vehicle. Rob made this happen. I felt bad, as I had gotten there in the afternoon and Rob assured his daughter that he would be home in time for the prior plans they had made. I don't think he made it, but I will make that up to him. Dwayne Streetman and Jan Perkins also stayed late to make sure this deal happen. The three of them make up a Super Team and I will always be grateful. Thanks so much, Guys and Gal! Jim More

The best you can get They were so friendly. I told them what I needed and what I wanted to spend and they bent over backwards to help me out. This is my second truck I h They were so friendly. I told them what I needed and what I wanted to spend and they bent over backwards to help me out. This is my second truck I have bought from sky land and will be buying another one soon. Skeeter is so polite and was very helpful. More

very easy to deal with Michael Long was a great salesman, very low key and helpful. I was in and out in two hours. Great job. They work very hard over there. Michael Long was a great salesman, very low key and helpful. I was in and out in two hours. Great job. They work very hard over there. More

Used Car Purchase I spent several months looking for the right used vehicle and found what I was looking for at Skyland Automotive. I worked with Skeeter Coin and she w I spent several months looking for the right used vehicle and found what I was looking for at Skyland Automotive. I worked with Skeeter Coin and she was exceptional. We began emailing each other about the truck around 3 p.m. and I drove the truck off the lot at 7 - that includes the hour drive to the dealership. The entire process at the dealership took just over an hour. Very impressed with the service and highly recommend Skeeter Coin! More

recall I got a recall in the mail to have my airbag replaced. I told Neal that my car was overheating so while they was working on my car they checked I got a recall in the mail to have my airbag replaced. I told Neal that my car was overheating so while they was working on my car they checked to see what the problem was it turned out that the antifreeze was old and whoever had the car before me didn't maintain it and there was a build up of sludge. To make a long story short my issue was fixed. I was very happy with the service i received and the staff was very friendly and helpful. I will be returning again to have my car serviced again More