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Fields Chrysler Jeep Dodge RAM Asheville

ASHEVILLE, NC

4.8
625 Reviews

255 Smokey Park Highway

ASHEVILLE, NC

28806

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625 Reviews of Fields Chrysler Jeep Dodge RAM Asheville

April 26, 2016

Bought used car The dealership and salesman were really pleasant and easy to work with. We were pleased with our price and the quality of the vehicle we bought. More

by PR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Gasbarro
April 15, 2016

Best EVER! Without a doubt, this was the easiest, most pleasant car-buying experience EVER! Rob DeNardo was my "guy" and he couldn't have been more helpful, kno More

by HappyGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sena Allison, Robert Denardo
March 31, 2016

Upsetting My car has been in the service dept for 2 weeks now and 3 other times recently. Each week getting a different answer as to when it will be fixed--Toda More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant
Apr 01, 2016 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Hello Rebecca, I'm very sorry to hear you are going through this. Unfortunately when parts are "stuck" on a truck in another state, it is very difficult for us to find out what is going on with it. But that is no excuse - what is your last name and a phone number (you can email it to me privately) and we will have our Parts Manager get in touch with you. Thank you. Again I'm very sorry for your frustration. Stephanie Stephanie.miller@skylandauto.net

More
Apr 01, 2016 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Hello Rebecca, I just spoke with our Parts Manager. He says that the part is being released from the vendor on the 4th of April. Our estimated ETA is April 12th. Again we are very sorry for the delay, but if we hear anything else - like if it comes in sooner - we will let you know. Thank you again and have a good weekend.

More
March 21, 2016

Second purchase from this dealership I purchased a new Ram pickup at Skyland Automotive in Asheville NC today. This is the second purchase I have made at Skyland in the last three years. More

by jessica
Recommend Dealer
Yes
Employees Worked With
Joseph Belcher, Brad Belcher
Mar 25, 2016 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Hi Jessica - thank you very much for sharing your experience with us on Dealer Rater! And thank you for your patronage. Enjoy that new Ram!

March 21, 2016

Never again Went to Skyland Automotive, picked out a car and test drove it. Since I loved the car and had traded here before, I told the salesman to write it up More

by NotHappyMom07
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Scott Wright
Mar 22, 2016 -

Fields Chrysler Jeep Dodge RAM Asheville responded

We are very sorry to hear that your experience at Skyland was frustrating regarding the price of the vehicle. It was certainly not intentional and mistakes do happen unfortunately - and in this case the price listed on the vehicle should never have been put there, since it was much lower than the actual selling price. That was an error on our part and it is being addressed. Again, very sorry for the inconvenience. I would like to add that Scott Wright is a very honest individual and a longtime employee who does not intentionally steer customers the wrong direction, he was just misinformed.

More
March 21, 2016

Terrible service over and over with different agents I ran away from the Jeep brand because of this service department. It was always trouble to get anything done. My first interaction was to replace More

by MIkeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Mar 22, 2016 -

Fields Chrysler Jeep Dodge RAM Asheville responded

Hello Mike, We are very sorry to hear about your frustration in getting through to us by phone, and for your overall experience. Could you please email me your full name so that we can look you up in our system? We take these incidences seriously and we would like a chance to make it right. Thank you. I believe you can email us privately on Dealer Rater but if not let me know and I"ll send you my work email. - Stephanie

More
March 13, 2016

Very Pleasant Experience Purchased exactly what we wanted with no sales pressure. The entire staff was courteous and easy to work with. Our sales representative Robert DeNardo More

by WNCSmokers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan Perkins, Sena Allison, Robert Denardo
February 26, 2016

Cooperative Atmosphere Excellent service. Salesman, Eric Williams, was very helpful. We enjoyed doing business with him. When we made our decision to purchase the car, Er More

by Shandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Williams
February 24, 2016

Look no further! I chose Skyland Automotive as a first stop in searching for a vehicle, little did I know it would be my only stop. I was searching for a used vehicle More

by kenzi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara, Brad Belcher, Brittany Gortney, Glen Gasbarro
February 22, 2016

Wonderful Best experience I have ever had. The staff was very friendly, knowledgable and not pushy. I will definitely go back for my next purchase and will also More

by Josie113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Gasbarro, Sena Allison
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